Our visit was in December 2002 and we had a great time there. It was a quiet resort, not that many people around. Very well kept up and clean, but an older complex. The staff go out of their way to accomodate you. Since the resort is small, the waiters in the restaurant remebered our names and brought us our favorite drinks before we even asked. There are big mosquitoes after it rains but I think they are prevalent in the whole Cancun area. If you want a relaxing, friendly get-away this place is for you. I thought the meals were rather limited (you usually picked between three different items) but I thought they were very tasty. If you go all inclusive, your wrist band also gets you into the restaurants and beaches at Avalon Grand which is more upscale. We went there for dinner once and found it very nice. Overall a great first time trip!

My first visit and it won't be the last.
We wanted a quiet hotel and it was just that.
The staff were excellent and made it so easy to relax.
The food was very good although more choice would have been better.
The drinks were spot on and varied.

My boyfriend and I stayed at this resort in July 2001. It was by far the worst vacation we have ever taken. We have traveled around Mexico a number of times and we are vary familiar what is acceptable. This resort was flooded with bugs. They encompased the counters, were in my clothes, the were everywhere, and they left the marks to prove it! The bites they left were awful. We were on the ground floor and could not lock our patio door because the rust had simply been painted over. The toilet wouldn't flush more than once ewvery three hours so we had to consult with each other if we had to go to the bathroom.
We requested a number of times to move to another room but they refused which we couldn't understand because there was no one at our resort. NOBODY.
No activities
The menu was set for lunch and dinner. It was entirely in Spanish! We had to order from the same 10 options twice a day. The food was horrible!!!
The staff was ok. however don't waste your time trying to talk to the front desk. They were very rude, unhelpful, and quite frankly useless.
Please avoin the "Avalon Bay" at all costs!!!