Overall the hotel is fine, but there is something going on in the suite we stayed in because it felt like a rain forest. We know the air conditioning was working because it was cool in there, but it was so wet that the floor was slippery. When we complained they sent someone to remedy the situation, but it wasn't improved. When we asked to move it couldn't be accomodated because we were in a two bedroom. At least one other guest had this problem because he was at the front desk complaining at the same time we were. We do have to give the housekeeping staff props, though, as we left our safe key in the room and when they found it, they returned it to the front desk for safe keeping until we returned.

We went on vacation with my sister and her husband. We were treated like royalty from the moment we arrived at the airport. We prearranged transfers to and from the condo prior to leaving our home near Seattle. When we got their we were taken to our condo and by the time we were finished checking in we were already enjoying our vacation with a drink from the lobby bar. (we opted for the all-inclusive on this trip). Our room was a beautiful two-bedroom unit with a huge lanai. The lanai overlooked the infinity pool onto the beautiful carribean. The room was very spacious with 3 bathrooms and a kitchenette with a refridgerator, microwave, hotplate and coffeemaker. My sister and her husband were very impressed. The hotel is not a big fancy one with a lot of steel, concrete and glass, but is very quaint with a feel of Mexico that we were expecting when we booked.
The food was excellent! I could see how some people could get tired of the same old thing at an all-inclusive, but that is only if you are not willing to step out of your comfort zone and try a few things that are not familiar. We ate there three times a day for a week and the only reason we ate one menu item more than once was because it was something that we wanted. There is really quite a selection.
If you do choose the all-inclusive, you can also go two condos north to the avalon Bacarra and enjoy one of their fine restaurants.
The staff was fully attentive and the service was impeccable. We felt like we were the only ones there and all of the staff was there just for the sole purpose of making us happy.
The stay at Avalon Grand was really a blessing to my wife and I It made it so easy to reaquaint ourselves with family and have a quality family experience.
Jim and Ruth, Puyallup, WA

We reviewed this hotel and had a lot of mixed reviews prior to going. I must say my wife and I were pleasantly please with the staff and accommodations. Everyone was always attentive and helpful. We originally got a two bed room and asked for a king and they were very gracious and changed us right away. The staff seems to want to please you and will go out of there way to be helpful.
Our only draw back was a lack of beach, but this in not only this hotel but most of the hotels on this part of the strip. It seems that the last few hurricanes have washed away a good portion of the beach, but we still had access and were able to go swimming in the ocean. There pool is very nice and you sit right by the ocean and can have drinks and take in the views like your sitting on the beach.
I would not opt to get the all inclusive since there are so many great restaurants in Cancun that are so good and cheap. We did have breakfast included and I must say it is a very nice spread and if you can have this included in your package for free I would do it.
Its location on the strip is very good just in the middle of the strip allowing easy access to either end with a small bus fare.
Once again for the price it is above norms and a very nice place to stay.
We would stay here again and would recommend it to our friends.

This hotel could be so much more. It is marketed as a '4.5 Star All-Inclusive' but is really a 2.5 Star semi-inclusive. They would be much better off taking away the all inclusive option (note: if you book here you can choose the non-all inclusive option do so!). This could be a lovely boutique hotel offering large clean rooms to couples. They have one decent buffet restaurant and another Mexican themed buffet which is open a couple of days a week. It gets pretty tired after a couple of days and one really wants to escape and enjoy other dining options in the area. The sunsets (due to a tower next door) on the pool area at 3:30 in the afternoon. The bar closes at 11:00 pm. They do have a basic room service 24 hours but no booze. No entertainment and here's the big downer - it sits right on the beautiful Cancun Beach but they have access! It's boarded off because the beach washed way (in 2005) so you can't get to the beach! If Cancun wasn't such a tourist trap I would love to go back to this hotel with my wife and have a nice romantic holiday. However, I would certainly not take the all-inclusive. The cheap watered down drinks and limited food is not worth it. That said the staff try really hard, they just have to deal with a poorly manged hotel and the rooms, hotel itself are very clean. Unfortunately, I have to say, save your money and go to Florida - Cancun is an over priced tourist trap and this hotel was a big disappointment!