We stayed at this great little hotel for 2 weeks and enjoyed every minute.After day trips to Excaret and Chichen-itza it was wonderful to come back "home" to the Baccara each evening.Gabby, Christie, Juan Carlos and Juan to name only a few of the staff welcomed us back as family. If you like quiet, peaceful,small hotels this is it. We are already planning our return. A day trip to a sister hotel at Isla Mujures is worth the time also.

We have never been out of the country. I had read all reviews on this hotel prior to going. Most of the reviews were not good. We went anyways, since most people know how much money you spend on a wedding we were stuck with this place. I informed my husband of some of the review just so that he was prepared.
So our stay was great. Much better then the reviews on this site had let on too. The taxi rides where scary and the calls to the room for timeshares was a little annoying too. needless to say we got suckered into the timeshare meeting. But glad that we went to Isla Mujeres. We did not stay for the meeting but explored the island. Ate tacos out of a ladies house. Best Tacos ever. you can buy a drink and that rents an umbrella and chairs for the whole day. Ok so back to the hotel. The room was Awesome! so was the shower. I also Loved the balcony. We ate mostly at the Avalon next door, except for breakfast that was down in the boulevard cafe. The staff were very pleasant and easy to get along with. The drinks at the bar were not very strong ( I am a lite weight so I would know) but the still tasted great. The beach newly constructed after the hurricane was great. I loved the hotel and if I ever go back to Cancun (not sure I will) this is where I will stay again and a again.

Just got back from 6 nights there. It's a beautiful little hotel with interesting art (paintings, vases, etc.) everywhere. It was our first time in the Yucatan and we were torn between wanting to go see Tulum, Chichen-Itza, etc. and just hanging out at the hotel. Even just hanging out in our room.

Now this hotel is not "utopia", realize. No elevator and we were in the top floor (6 or 7 flights from street level depending on how you count it) -- but hey, you gotta work off those refried beans and tortillas somehow, no? And our "room" (actually a multi-room suite) had amazing views of the sea, the Laguna (east/west), an somewhat under-equipped kitchen, vaulted ceilings, beautiful artwork, an outdoor and an indoor hot tub. And cold showers. Couldn't get a hot shower to save our life. But the space, both room and common (pool area, lobby, front) more than made up for the deficiencies. (Note: we had ordered a ***room*** with an ocean view and were told that there is no guarantee of a view. But when we got there they upgraded us to this amazing suite at no extra charge. Apparently this is not uncommon, and I did note that there were a number of other very nice suites besides ours, but unless you're willing to pay big bucks to secure these suites it's a bit of a dice roll I guess.)

Staff: fine, no problems.
Sales Pitches: it's the only sales-pitch-free zone in the Yucatan!
Food: pretty decent restaurant, OK bar/grill right by the pool (not enough kick in the margaritas in my opinion), cute little street-level "bistro" for breakfast-- out door tables, yummy huevos mutelenos (sp?). Unless you want to never venture out (understandable-- it's such a pretty place) don't go all inclusive though-- you'd get tired of the food and there are lots of cool places to eat all over the area.
Beach: Hurricane Wilma took away the beach. There's enough to walk on, sit on a chair, and the water is delicious to swim in but if you're a beach freak don't even bother with Cancun-- go to Playa de Carmen or somewhere.

My husband and I stayed at the Avalon Baccara for six nights recently and loved it. It is beautiful, charming, small, relaxing and has a secluded feel despite being located in the middle of the hotel zone. The staff, without exception, is friendly, helpful, and hospitable. We stayed in room 401, a studio with a large terrace and lagoon view (which at least afforded sunset views). The room was modestly appointed, very clean, spacious and comfortable. The bed was quite firm, but we still slept very well every night. The pool area is gorgeous, with a hand-tiled pool and a pool deck that is right on the pounding surf with amazing views. The Baccara's pool area is perfect for those who want to avoid the annoying resort activities or "party" atmosphere and sit peacefully at the pool with nothing but the sound of the surf. The poolside bartender, Juan, took excellent care of us. There is a small strip of beach with chairs, though the surf was quite high and not very swimmable on most days. We stayed all inclusive and ate most breakfasts at the nearby sister property, Avalon Grand, which had a sizeable buffet with some good choices, most lunches poolside (decent ceviche and nachos), and dinners at Baccara's Avanti (not bad) or the Grand's Mi Casa Es Su Casa (pretty good). All things considered, the Avalon Baccara offers great value for the price.