I loved our room 405 a, 2 balconies with amazing ocean views. The price was great the staff was wonderful. Jacuzzi tub, we used every night on the balcony. I loved it there, I have nothing but positive things to say about the hotel. On our next trip we will stay in Playa De Carmen ( 1 hour away ) very cute town....Cancun, the city it's self is a little too big for my liking. But the hotel it made us feel we were in more of a local beach community, even though there are high rise hotels all around you.
Eat across the street in the mall ( I know mall...) they have a great authentic mexican restaurant there....Awesome food!

We stayed at this great little hotel for 2 weeks and enjoyed every minute.After day trips to Excaret and Chichen-itza it was wonderful to come back "home" to the Baccara each evening.Gabby, Christie, Juan Carlos and Juan to name only a few of the staff welcomed us back as family. If you like quiet, peaceful,small hotels this is it. We are already planning our return. A day trip to a sister hotel at Isla Mujures is worth the time also.

We have never been out of the country. I had read all reviews on this hotel prior to going. Most of the reviews were not good. We went anyways, since most people know how much money you spend on a wedding we were stuck with this place. I informed my husband of some of the review just so that he was prepared.
So our stay was great. Much better then the reviews on this site had let on too. The taxi rides where scary and the calls to the room for timeshares was a little annoying too. needless to say we got suckered into the timeshare meeting. But glad that we went to Isla Mujeres. We did not stay for the meeting but explored the island. Ate tacos out of a ladies house. Best Tacos ever. you can buy a drink and that rents an umbrella and chairs for the whole day. Ok so back to the hotel. The room was Awesome! so was the shower. I also Loved the balcony. We ate mostly at the Avalon next door, except for breakfast that was down in the boulevard cafe. The staff were very pleasant and easy to get along with. The drinks at the bar were not very strong ( I am a lite weight so I would know) but the still tasted great. The beach newly constructed after the hurricane was great. I loved the hotel and if I ever go back to Cancun (not sure I will) this is where I will stay again and a again.

Just got back from 6 nights there. It's a beautiful little hotel with interesting art (paintings, vases, etc.) everywhere. It was our first time in the Yucatan and we were torn between wanting to go see Tulum, Chichen-Itza, etc. and just hanging out at the hotel. Even just hanging out in our room.

Now this hotel is not "utopia", realize. No elevator and we were in the top floor (6 or 7 flights from street level depending on how you count it) -- but hey, you gotta work off those refried beans and tortillas somehow, no? And our "room" (actually a multi-room suite) had amazing views of the sea, the Laguna (east/west), an somewhat under-equipped kitchen, vaulted ceilings, beautiful artwork, an outdoor and an indoor hot tub. And cold showers. Couldn't get a hot shower to save our life. But the space, both room and common (pool area, lobby, front) more than made up for the deficiencies. (Note: we had ordered a ***room*** with an ocean view and were told that there is no guarantee of a view. But when we got there they upgraded us to this amazing suite at no extra charge. Apparently this is not uncommon, and I did note that there were a number of other very nice suites besides ours, but unless you're willing to pay big bucks to secure these suites it's a bit of a dice roll I guess.)

Staff: fine, no problems.
Sales Pitches: it's the only sales-pitch-free zone in the Yucatan!
Food: pretty decent restaurant, OK bar/grill right by the pool (not enough kick in the margaritas in my opinion), cute little street-level "bistro" for breakfast-- out door tables, yummy huevos mutelenos (sp?). Unless you want to never venture out (understandable-- it's such a pretty place) don't go all inclusive though-- you'd get tired of the food and there are lots of cool places to eat all over the area.
Beach: Hurricane Wilma took away the beach. There's enough to walk on, sit on a chair, and the water is delicious to swim in but if you're a beach freak don't even bother with Cancun-- go to Playa de Carmen or somewhere.