My wife and I stayed here as part of our honeymoon. We wanted somewhere different to the huge all-inclusive chains that crowd the coastline, especially as we were staying over Spring Break! The Avalon Baccara was perfect - a small characterful hotel with a beautiful, uncrowded pool. We had room 305 - a gorgeous oceanside studio with kitchen, lounge and private hot tub on the balcony. The hot water is occasionally luke warm if you catch it after everyone has showered, but staff were always friendly and helpful, and it was handy to use the facilities at the sister Hotels next door and on Isla Mujeres (amazing beach there!) There are great restaurants nearby (La Destilleria for proper Mexican) and the drinks/snacks at the hotel are good value. Buses to Cancun are cheap and frequent, and trips to the Mayan sites well worth it. I would reccommend this hotel to anyone who doesn't want the 'could be in a room anywhere in the world' carbon copy experience and who doesn't want to fight for a place at the pool. After the hurricane and the current flu scare Mexco will need tourism more than ever, so make that reservation!

Avalon Baccara is a great place to stay! The staff could not of been nicer. The only thing I would change would be to have an Ocean side room. We stayed in 408, which was very nice, but an Ocean room would of been better. Going down to the beach was a lot of fun! We didn't want to leave. The worst part of the trip was the Taxi ride back to the airport. We can't wait to go back again.

DO NOT STAY HERE!!! IF YOU WANT TO HAVE A NICE HOLIDAY!! This is the first review I have even written and after nearly being on every continent in the world and staying in over 100 different hotels, hostels, and accomodation.... this was the worst hotel I have ever stayed in!! On arrival we were disappointed with our room but we stayed positive and thought "who cares... we will not be in our room much". It was dark and dingy and just unpleasant, although cheaper than the rest on the strip! So who cares. However it was the customer service that made this hotel unbearable. After complaining 4 times about the hot water and being told " it will be fixed", "it is not broken", and then finally "its mexican hot and you are just not used to it" (there is no such thing.... hot is hot, ice cold is ice cold), we still had no hot water. I found the staff unhelpful and it seemed they took gratification in our dissatisfaction. I could rave on about the disappointing customer service but simply " enjoy your holiday... don't stay here".

I have mixed feelings about this hotel. The rooms and facilities are quite old, and there are major problems with lack of water pressure and hot water. However, we did get a room upgrade after we complained about the dank and dim first room that they showed us. At first the front desk person was belligerent, but he did upgrade us to a nicer room and we tipped him $20 for his troubles. The upgraded room was definitely nicer, with a view and an outdoor hot tub which didn't work (took about 3 hours to fill it up, probably had a leak, and the jets didn't work). The view was beautiful, though - nice pool area and view of the tiny beach that is in front of the hotel. This is a nice older hotel for the price (vs the other crazy ones on the strip) - an added plus is that you can use the Avalon Reef facilities at Isla Mujeres