We stayed at the BW Plaza Caribe overnight since we were scheduled to take the bus to Chetumal early next morning. I assumed that since it was a Best Western it would meet certain standards. Not so.
Pros: proximity to the bus station, inexpensive, nice receptionist. The pool area looked nice and the grounds were pleasant.
Cons: The room was dingy, the toilet did not work, room was in disrepair. The continental breakfast was marginal, juice, coffee and two pieces of toast. I'm sure there are other hotels in the vicinity that would be a better value for the money.

iDEALLY SITUATED FOR THE MAIN BUS STATION. Gardens, pool, rooms an oasis at the centre of Cancun (with peacocks). Rooms need refurbishing to keep up to Best Western standards.

The front desk people could have been more helpful if I could speak more spanish. The people behind the desk tried to be helpful. The pool was small but nice. The water was too cold to swim in. The grounds where very nice and clean with wild birds roaming around. The biggest complaint is how plain and old the rooms are. It was mostly clean, beds where ok, hot water, cold air, blow dryer, color TV and remote. Just a basic hotel. NO free Continental breakfast. There is a lobby bar, sports bar and dinning area. Small pool and it is 3 floors high. There was a McDonalds just across the street that suit me fine for coffee!! Lots of vendors and places to eat around there. About two blocks either way there are many mexican restuarnts and the food was good. The hotel sits close to Tulum Ave that run up and down within downtown and easy access to many places. The bus station was right across from the front of the hotel entrance which looked odd. Because of the bus station it was always busy with people around. Also, there is a beauty shop and plenty of exchange booths outside or near the hotel. I made my phone calls to the US from the phone and internet stores located all around the hotel. Phone call Cost $1.25 for about 5 minutes and the internet access with their computers was cheap, but I didn't use them.
The downtown flee market is just 3 - 4 blocks down the way with plenty of shops on both sides of the street while walking there. Great area for shoppers.
The plus about this hotel is how easy it is to get around by bus or taxi. Catching the bus to the hotel zone was easy and cheap, about .60 USD and to the airport it was $1.40 USD and they leave every half hour. That was great for coming and going to the airport. Overall, I would stay here if it was just a few nights, which I did and that is about all. I wouldn't vacation here unless I was a spring breaker looking to do Cancun on the cheap. I saved money here and spent the money saved on the night clubs.

The hotel is very nice...Outside!!! The rooms are old and crusty. The rooms are not clean. My bed sheets were full of hair...the sheets had not been changed! The location is right at the bus station...not a good place! I would never stay here, it was our most expensive room during our stay in Mexico and it was the creepiest room we have ever had! I would not recommend staying here!