Before traveling to Cancun, I read other reviews on this hotel with a bit of skecpticism; however, after having been there, my advice is "Believe It." We had three rooms, three baths, and a kitchenette. The AC was too cold in one room (controls didn't work) and not cold enough in another room. One shower had only cold water. Only one out of four burners worked on the stove.
The last couple of days we were there, the water was sporadically on and off. We lost hot water our last morning, while preparing to leave on the plane.
My worst experience by far, however, were the bass-drum sounds and vibrations from a night club that penentrated our walls. We would be blasted out of sleep at different times of the night or early morning, sometimes at 12:00 a.m. or 3:00 a.m. other times at 5:00 a.m. This would last anywhere from an hour to several hours. Once it started, there was no sleeping.
As others have said, grounds were well kept and most staff was helpful, but in spite of this I strongly advise that you find another place to stay.
