We stayed in the beginning of June for only 1 night because the hotel was not all that great. Our room was large and in decent shape but the AC did not work at all. The pool is beautiful but needs to be kept up better. The perimeter of the pool is a little shabby and could use maintenance.

My wife and I were satisfied with our stay at the cancun plaza, it is situated in a beautiful area, quiet if you wish or if you want the nightlife its just 15 mins away by the buses which are frequent (every minute) and cheap.
The rooms were pretty basic, all the necessities and a balcony with lovely view, and the all important air conditioning. Room was cleaned every day, staff were very approachable and friendly, if we were to visit cancun again we would not hesitate to stay here again,

fond memories,

Irish Couple

Went with four other recent graduates to celebrate an alternative Christmas and we had a ball. Our rooms were very nice, we had two adjoining rooms with three double beds and a balcony outside that extended the length of both rooms. Don't get me wrong, they weren't five star by any means, but they met our needs.

Our only complaints were that two beds were very comfy and one was extremely lumpy. Also the bathrooms smelled pretty bad, but nothing that was intolerable. And the water in the showers was lukewarm at best. The staff did their job, but not as the staff at the Ritz, Hilton, or even the Days Inn would. This isn't really a complaint, just a forewarning. This isn't an actual hotel, you're renting a condo. There's no front desk to ring a bell on, their english is mildly conversational at best, you can't call downstairs if you forgot a toothbrush or razor, it's just different...

Other than that it was great! They arranged for us to get to and from the airport. We got fresh towels, beds made, new soap, etc every night. They have a great bar right by the pool. Since we went for Christmas, they had a huge Christmas Eve party where we sat at the bar for hours, got authentic Mexican food prepared right in front of us and PLENTY of tequila. We danced and danced, fun times indeed.

The pool was very nice, a huge kiddie side and an even bigger deeper end that went to four feet. And it was right on the beach. The view from our room was breathtaking.

It was away from any noise since it was on the far side of the hotel zone. However, anywhere we wanted to be was just a short bus ride away. The bus was maybe 20 steps from the hotel's front gate. It was cheap enough to allow us to spend our money elsewhere, but not so cheap in quality that we wished we had upgraded.

Since we have more money now, I don't know if we'd stay there again, we might go all inclusive next time. However, I'd recommend it to anyone who wants to spend the bulk of their money actually experiencing Cancun and not paying for a cookie cutter room in a hotel.

If a reciept has 'not refundable'...in most cases BEWARE.

First off my room smelled of human excrement. I prompty cut on all air moving devices.

The bar ran out of ice for the stay.. Managament did not care. If you like to drink a cool refreshing beverage and relax on your vacation. This is a major issue. Me and the bar manager discussed this nicely. He said he'd have to charge everyone in the hotel an increased price for drinks! I was floored! Moving on.

I paid via credit card for a two day stay. I refused to stay the second. Of course, charge reversal was denied. I left anyway. I'm SURE most of the major card companies have a file on them.