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Cancun Plaza Condo Hotel: Traveler Reviews


Boulevard Kukulcan Km 20.5 | Hotel Zone, Cancun 77500, Mexico
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55% Recommend
3.0 of 5 stars 41 reviews
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Enjoyed our stay

Cancun Plaza Condo Hotel

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4 of 5 stars
Seano2007   1 contribution
Ireland
Jul 29, 2007 | Trip type: Couples
1/2 found this review helpful

My wife and I were satisfied with our stay at the cancun plaza, it is situated in a beautiful area, quiet if you wish or if you want the nightlife its just 15 mins away by the buses which are frequent (every minute) and cheap.
The rooms were pretty basic, all the necessities and a balcony with lovely view, and the all important air conditioning. Room was cleaned every day, staff were very approachable and friendly, if we were to visit cancun again we would not hesitate to stay here again,

fond memories,

Irish Couple

  • Liked — Cheap, Clean, Safe, Good location
  • Disliked — No reception
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2007
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since July 29, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, People with disabilities
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $109 (year-round)
Great for a Margarita Christmas

Cancun Plaza Condo Hotel

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4 of 5 stars
skylimit4   5 contributions
Atlanta
Jul 24, 2007 | Trip type: Friends getaway
3/4 found this review helpful

Went with four other recent graduates to celebrate an alternative Christmas and we had a ball. Our rooms were very nice, we had two adjoining rooms with three double beds and a balcony outside that extended the length of both rooms. Don't get me wrong, they weren't five star by any means, but they met our needs.

Our only complaints were that two beds were very comfy and one was extremely lumpy. Also the bathrooms smelled pretty bad, but nothing that was intolerable. And the water in the showers was lukewarm at best. The staff did their job, but not as the staff at the Ritz, Hilton, or even the Days Inn would. This isn't really a complaint, just a forewarning. This isn't an actual hotel, you're renting a condo. There's no front desk to ring a bell on, their english is mildly conversational at best, you can't call downstairs if you forgot a toothbrush or razor, it's just different...

Other than that it was great! They arranged for us to get to and from the airport. We got fresh towels, beds made, new soap, etc every night. They have a great bar right by the pool. Since we went for Christmas, they had a huge Christmas Eve party where we sat at the bar for hours, got authentic Mexican food prepared right in front of us and PLENTY of tequila. We danced and danced, fun times indeed.

The pool was very nice, a huge kiddie side and an even bigger deeper end that went to four feet. And it was right on the beach. The view from our room was breathtaking.

It was away from any noise since it was on the far side of the hotel zone. However, anywhere we wanted to be was just a short bus ride away. The bus was maybe 20 steps from the hotel's front gate. It was cheap enough to allow us to spend our money elsewhere, but not so cheap in quality that we wished we had upgraded.

Since we have more money now, I don't know if we'd stay there again, we might go all inclusive next time. However, I'd recommend it to anyone who wants to spend the bulk of their money actually experiencing Cancun and not paying for a cookie cutter room in a hotel.

  • Liked — The Price, the view, the staff at the bar, the rooms...
  • Disliked — Lukewarm water, slightly smelly bathroom
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay December 2006
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 18-24
  • Member since September 21, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $109 (year-round)
Please Beware

Cancun Plaza Condo Hotel

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1 of 5 stars
UptownKev   1 contribution
NYC
Jan 10, 2007 | Trip type: Solo travel
2/2 found this review helpful

If a reciept has 'not refundable'...in most cases BEWARE.

First off my room smelled of human excrement. I prompty cut on all air moving devices.

The bar ran out of ice for the stay.. Managament did not care. If you like to drink a cool refreshing beverage and relax on your vacation. This is a major issue. Me and the bar manager discussed this nicely. He said he'd have to charge everyone in the hotel an increased price for drinks! I was floored! Moving on.

I paid via credit card for a two day stay. I refused to stay the second. Of course, charge reversal was denied. I left anyway. I'm SURE most of the major card companies have a file on them.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay January 2007
  • Visit was for Other
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since June 09, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $109 (year-round)
Beware!!

Cancun Plaza Condo Hotel

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2 of 5 stars
danielcalvin   1 contribution
portland,oregon
Oct 23, 2006 | Trip type: Family
4/5 found this review helpful

We did enjoy our stay and were planning on returning. However..These people never gave us our two hundred dollar refund. They kept promising us they would. And then they just ignored us. We were very patient for six months looking for the "Check in the mail" which of course never arrived. The place was cheap for a family of five, but pretty rustic. Lovely beach and pool. These people are unethical and untruthful, that is why we are filing a complaint against them.

  • Liked — beach
  • Disliked — dealing with staff
  • Tips/Secrets: — don't trust the staff about money refunds
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay March 2006
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 65+
  • Member since October 23, 2006
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $109 (year-round)
Good alternative to the all inclusive

Cancun Plaza Condo Hotel

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4 of 5 stars
alias2_u   30 contributions
MN
Sep 7, 2006 | Trip type: Family
9/10 found this review helpful

We stayed at the Cancun Plaza Condos from Aug 16-Aug 19 2006 for $60 per night.

This is not a hotel. These are condos - there is no front desk - just the little office of the owners you are renting from. Don't go expecting to get waited on. This is the kind of place for people who like to do their own thing - no all inclusive here.

Our 1st room was a basic hotel room size with 2 double beds, a microwave, mini fridge & kitchenette area. It had a sink, dishes, toaster & coffeemaker. This room had a small balcony overlooking the pool. It has cable tv and a small table & chairs as well. We ended up having to switch rooms due to a toilet that didn't want to flush right but it was no big deal.

We moved next door which was bigger but only had a mini fridge & table & chairs. This room did not have a balcony (it was an adjoining room to the other one we just left) but we were ok with that as we were traveling with a climbing baby.

This hotel/condo has gotten a little older looking each time we come, but we still return year after year. Each condo units are owned by different owners. This is the key to getting a good room at a decent rate. Some there were paying $150 a night for the same kind of room we got for $60!

There are different types of rooms depending on your needs as some have kitchens and some don't. The pool is very nice & big with one side being a wading pool great for small children. The other half that overlooks the ocean is big but is only about 4 feet deep. No deep end here.

There is a small store there and also a woman who is selling fruits & pastries in the mornings. While we where there the small palapa bar where you could get snacks & drinks was being rebuilt as was the bigger store/& laundry. They are working hard to recover from Wilma and seem to be doing great. It will be a plus when this reopens as there is no restaurant onsite anymore.

The beach was huge! It was more than double the size it used to be. This is the southern end of the hotel zone, away from the bars and such so it is quieter, but only a short bus ride to get there if you want to go. This hotel is located a few buildings down from the Hilton as a reference.

Positives - very cheap, on a great stretch of beach, good security, nice pool, units are made to make you feel like you are at home.

Negatives - dated building, thin walls - you can hear people in the hallways very clearly, gaps around doors, bathrooms have that "sewer smell" (but I've smelled that in many hotels in Cancun).

We will definitely be back.

  • Liked — The pool
  • Disliked — No restaurant
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay August 2006
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 25-34
  • Member since December 30, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, People with disabilities
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $109 (year-round)
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Cancun Plaza Condo Hotel Also Known As

  • Cancun Plaza
Address: Boulevard Kukulcan Km 20.5 | Hotel Zone, Cancun 77500, Mexico