Went to the Hyatt Cancun Caribe the 3rd week of Jan with 3 girlfriends. The 4 of us are early 30's and single. It is an absolutely beautiful resort. We had an ocean view. The room and the view were spectacular. It is in a good location. Close to the club district and local plaza (25min walk or 5 min by bus). The beach is absolutely beautiful. Water is the clearest and most beautiful colour I have seen anywhere. (i travel alot). There are rocks when you are getting in which can hurt your feet and my friends chickened out because of that, but once you are in it is absolutely amazing. (apparently that is the case along most of the resorts along the strip) The water was calm although we had heard it had been rough for a few days just before we got there. The security from the beach stopped peddlers from bothering us which was much appreciated. The hotel has a hot tub which was a plus. The four of us went in at 3am and happily noone bothered us. Breakfast on the outdoor patio is amazing. The view, the service, the food is A+++. (about $18 with tip). Not 1 person bothered us the entire time about time shares which was surprisingly nice. The only negatives i can say is that the hotel doesn't have a fitness gym. You get one free bottle of water in your room everyday but we tried to explain there was 4 of us and they refused to give us 4 bottles. The toilettries were not replenished unless we asked for it. We were there for 3 days and everyday our room key would disactivate automatically and we would be locked out from our room and have to go down to the lobby to reactivate it. The 2nd time it happened there was another frustrated lady at the front desk complaining about the same issue only her room was a 5 min walk from the lobby and she had 2 small kids and mine was only 2 min. walk. However this was still annoying. Doors slam really loud because of the breeze from outside. There was not alot of action or excitement there. This can be a plus though for people looking for peace and quiet and relaxation. It was mostly older couples or families with older children. A beautiful tropical and serene vacation!

My advice, upgrade to the Regency Club level. You'll enjoy a private breakfast room with waves crashing just below and great snacks and drinks in the evening, enough to avoid hitting the crowded strip restaurants if you choose. The staff in the Regency Club is superb and helpful. The in-room jacuzzi and rainfall shower are perfect after a long beach day. The Regency pool is quieter and void of riff-raff Spring Breakers too.

Other tips, for safety Do close your patio doors at night and Do use the in-room safe to store valuables when you're out of the room and asleep. Better safe than sorry.

I booked this trip to celebrate my 40th birthday with my husband and 4 year old son. We booked the rooms in the new building on the beachfront. These were spectacular. New, clean, huge, balcony, etc. We had access to club lounge as well but they do not allow children so had to eat breakfast buffet at restaurant and sort out billing (we got a credit and it was free but they kept billing it wrong). the buffet was excellent - even if you do the "cold buffet" there is cereal, muesli (delicious), fruit, cheese and cold cuts. We did the hot buffet once but I felt like it was so heavy so early in the morning.

We were concerned about car safety so rented a car with our own car seat. You really don't need to rent a car - ours sat idly in the lot 5 of the 7 days. The bus is right in front of hotel and for a $1 you can go almost anywhere.

I did run to Walmart (about 1/2 hour drive in traffic from hotel) and bought fruit, soft drinks, a case of bottled water, candy snacks, wine and beers for the week. This saved us a ton of $$. I met a lady there who had the hotel call her a taxi to go there - well worth the overall savings.

The hotel has these king sized outdoor beds for lounging by the pool (see photo below). For those of you who've been to Vegas, you know they charge $250 a day to use these and a hefty food minimum. At this hotel, FREE, no minimum food cost, just get there early to get one. I lounged here for several hours three different days. My son actually napped on the bed and I had the most enjoyable time reading a book, taking a dip in the pool etc. while he was ten feet away from me. We did order some sandwiches by the pool, the food was good. The cost of a virgin pina colada was about $9 so beware if you go with kids. Mine was too young so he just had a juice box with his meal.

The glass enclosed restaurant is lovely and delicious. We had fish tacos for lunch twice. Excellent.

I would highly recommend this hotel. I travel on business several times a year and consider the service here excellent.

I was not bothered by anyone about timeshares. I think if you just walk by and avoid eye contact, it is fine. I have heard they go after tourists but they didn't bother my husband or I either together or separately.

I did Swim with Dolphins on my 40th birthday at the aquarium. It was great. My family came to watch and I bought the video and photo.

The BEST restaurant we went to was near the Aquarium (2-3 stops on bus down from Hyatt) and it was a Thai restaurant. The decor was amazing - we basically say in a tree house on the water for dinner. Went there twice. The best. My son was flirting with the waitresses (he was 4) as they were very cute and from Thailand.

Can't wait to go back to Cancun and would definitely chose the Hyatt if given the opportunity.

Safe travels to all.

We stayed at the Hyatt Caribe from 19th Feb - 4th March. The hotel consists of 3 buildings, the main building, which is the original one, and 2 others which are newly built, the Regency Club, and the Premier which we booked and paid for in advance. Having read some reviews of the hotel, we phoned ahead to confirm that we were in the Premier, and so would be away from the disco noise that some reviewers mention. We were told our room would definitely be in the Premier building, which has direct access to the beach, and good sea views. It would have 2 double beds as there were no king size in that building. When we checked in we were told our room had a king size bed and was in the main building. We thought there was some mistake and explained to the check in clerk what we had been told. At this point she simply stated that the main building was the premier. This is simply not true. We were reluctant to accept the room, but did so as having travelled for 20 hours were very tired, and as it was late there did not seem to be anyone else on duty. We were further disappointed when we looked out at the view, to find that we were overlooking the flat roof and staircases of the Regency Club, and although we could see the sea, it was not a good view. The bathroom was small and shabby.
The following morning, with the help of our travel company representative we did get moved to the type of room we had paid for, but not without a battle! We were asked if we would accept a room in the main building with a better view, we were told that the new rooms only had a shower and no tub. We just had to keep insisting that we wanted to have what we had been promised, and had paid for.
Our new room in the Premier building was lovely. We had a beautiful view of the sea and the little beach below our room.It was worth getting up early to see the sunrise. We loved the swim up bar and new infinity pool which we were near. Whenever the weather was good enough, we rented one of the big four poster beds around it. They were more comfortable than the room beds.The staff at the bar were friendly and helpful.
We ate 3 times at the Blue Bayou, where the service was good.
What we did like was that if we just wanted a light meal in the evening, perhaps one course from their menu , we could order it and have it served in the adjacent bar. The 24 hour Cafe Sole was a bit of a disappointment, as many items were often not available. The staff there however always tried to help.
We were surprised that there was no lounge area, so nowhere to just sit in the evenings, other than the bar.
We did eventually get an apology from the front desk manager for what she described as 'the incident' when we checked in. We were sent a bowl of fruit, and given a voucher for one free breakfast each, which compensated us for the $40 difference in the price between the two rooms.
I see we are not alone in having found the reception staff unhelpful. Before we checked out my husband asked them if they could please change 5x twenty pesos notes for 1 x 100 note. Without even looking the young lady replied that she was sorry, they did not have any big notes. (100 pesos, approximately $10 or £5 )
Apart from reception, we found other staff , waiters, bellmen, pool attendants to be friendly and willing to help.