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Cancun Caribe Park Royal Grand: Traveler Reviews


Blvd. Kukulcan Km 10.5, Zona Hotelera | (formerly Hyatt Cancun Caribe Resort), Cancun 77500, Mexico
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78% Recommend
4.0 of 5 stars 371 reviews
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[ Date ] [ Rating ]
So disappointing!

Cancun Caribe Park Royal Grand

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2 of 5 stars
FoFo1955   1 contribution
London, United Kingdom
Apr 18, 2009 | Trip type: Couples
0/1 found this review helpful

We were looking forward to a well deserved relaxing break with some diving thrown in for my husband (which didn't happen due to the weather). We had a very long journey from the UK and when we eventually arrived at the hotel, the receptionist was unaccommodating of our request to pay the difference and upgrade to include breakfast each day. Apparently, ‘it’s not hotel policy’. We had to sign a waiver not to bring food or drink into the hotel....needless to say we did because their prices were super inflated - 55 pesos for a litre of water there, 11 pesos for 4 litres in Walmart - go figure!! Beer and food prices, we thought, were also extortionate.

The room was no more and no less than expected though the bed pillows were not very comfortable.

We found the security guards very intimidating - always there with their walky talkys - perhaps it was their uniforms which are quite military looking, and I was terrified they would want to check our bags or room - like I imagine a military state!

The pool men were always sweeping. Constantly. Even when there was nothing to sweep! Very unrelaxing, like someone cleaning around you when you're at home.

The pools were great – I didn't use the jacuzzi - all that sloughed off body fat - and the beach was fab, very small but fab.

We had fun, but that was because we usually do, nothing to do with the hotel or its amenities.

When we settled our bill in cash and I had my credit card receipt returned, I was charged 1 Mexican cent. Now I know in monetary terms, the value is next to nothing. But just think, all those 1 Mexican cents that are collected have got to add up to a substantial amount over a year - quite a nice little earner for the hotel - and the irony is, I'll be charged at least £2.50 by my credit card provider for NOT using my card! That in itself really tipped me over the edge. I wouldn't return to the hotel on principal and for the first time ever, I was relieved to be going home to relax!

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50-64
  • Member since August 08, 2003
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $290 (year-round)
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Just like a compound

Cancun Caribe Park Royal Grand

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3 of 5 stars
NewTwenty   1 contribution
Colorado
Apr 15, 2009 | Trip type: Friends getaway

Beware that there is no food or drink allowed in the room, not even a delivered pizza! You are not even allowed to go down to the restaurant and take it to your room. Room service stopped at 6:30! They confiscated our beer at the door. So if you like to have a beer while you are getting ready, or take some to the beach, pick another hotel, or smuggle it in your bag to your room.

The views were awesome and the place was very nice otherwise.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since April 15, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $290 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great long weekend getaway!

Cancun Caribe Park Royal Grand

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4 of 5 stars
miszkinkz   58 contributions
Connecticut
Apr 14, 2009 | Trip type: Friends getaway

Hotel was great especially the views. We arrived early but the front desk gave us a room and told us it was ready. But when we got upstairs the maid was still cleaning our room and had to wait another hour or so. The elevators were tiny, but that isn't really a biggie. The only problem we had was that the pool isn't 24hrs and close early. They closed early at 8-9pm, so we werent able to take a late night swim. The bed was a little too hard for our liking. The food at the cafe was good, we ate there twice. Red flag was up all weekend but that didnt stop the guys we were with to go play with the waves. There is internet available but for a fee... $5 for 1/2 hour. Walking distance to the club and about 20-30minute walk to La Isla mall but you can take the bus for 7.50 pesos and there's a bus basically almost 2-5mins. Basically I'll just sum it up in pros or cons.

Pros:
-great room view
-nice grounds
-prompt service
-walking distance almost everywhere

Cons:
-pool closes early
-hard bed
-bathroom needs updating
-small elevators

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 18-24
  • Member since March 17, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $290 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Awesome Hotel, Awesome Vacation!

Cancun Caribe Park Royal Grand

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5 of 5 stars
Tourist-of-the-Year   1 contribution
Hawaii
Apr 10, 2009 | Trip type: Friends getaway

The Cancun Caribe had everything within walking distance- restaurants, clubs, shopping centers. The staff was very polite, friendly, and spoke English. The hotel was always kept very clean and I felt absolutely safe! Thumbs up to Expedia who is located right in the hotel, providing guests with tours, tickets, dinners, and maps. The Cancun Caribe had all the luxuries and comforts as the high-priced hotels down the road at a fraction of the price! I will definitely stay here again! I love Cancun! Viva Mexico!

  • Liked — It was very clean
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2009
  • Visit was for Hobbies / interest / culture
  • Traveled with Friends
  • Age group 25-34
  • Member since April 10, 2009
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $290 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great place for the money!

Cancun Caribe Park Royal Grand

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4 of 5 stars
GreggM1971   4 contributions
Salem, NH
Apr 10, 2009 | Trip type: Couples

I highly recommend this Hotel. The beds could use some work as they are hard as a rock, but that was my only complaint. We stayed for a couple of days after coming from an All Inclusive Resort. The Hotel is located between Margaritaville and Senior Frogs. The room was great for the money. The water was good, I could brush my teeth without getting sick. The room was very clean. The pools were great and the Hotel has some great restaurants within the Hotel if you decide to just stay in. If you want to bring wine or beer back to your room they do have a policy that you are not allowed to bring it back. We walked out of our room and we had a deck overlooking one of the most beautiful beaches I have ever seen. There are some good restaurants in the area as well. I would stay there again.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35-49
  • Member since March 02, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d154413?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $290 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Cancun Caribe Park Royal Grand Also Known As

  • Hyatt Cancun
  • Caribe Park Royal Grand Cancun
  • Hyatt Cancun Caribe
Address: Blvd. Kukulcan Km 10.5, Zona Hotelera | (formerly Hyatt Cancun Caribe Resort), Cancun 77500, Mexico