This was the first non all-inclusive we've stayed at in Mexico so we didn't know quite what to expect. It cost about $700 less than an all-inclusive, so we thought we'd try it out. It didn't end up being much of a cost-saver after all. The restaurants/deli at the hotel were very pricey. We had lunch at La Concha our first day. I ordered a club sandwich and a coke and my husband ordered a hamburger and a Corona. The bill was $40. They ask if you want refills on the soft drinks - but they are not free. We had the breakfast buffet our last day and it was $32. We ordered two small strawberry dacquris at the pool-side bar and he gave us two larges instead and the bill was $20! $10 for one dacquri - ridiculous. Needless to say, we ate out the rest of the time. You can't bring any food or drink back to the room - not even bottled water or snacks. And, of course the bottled water at the hotel is expensive. I would suggest sticking with an all-inclusive unless you don't mind venturing out for every meal, snack, or drink.

There are two great restaurants across the street from the hotel - Limoncello and Lorenzillo's. You can also take a bus to the La Isla mall and there are several places to eat there. Warning about the bus - if you miss your stop, get off at the next one and walk. They do not circle back around. We made that mistake and were on the bus for about an hour and 30 minutes and had to get off one bus after the driver stopped at the end of his route and get on another to take us back.

The hotel was pretty clean. The pool area was nice, as was the beach. My only complaints about the room were the bed was not real comfortable and the pillows were awful. The sheets looked clean, but did not smell clean at all. It was pretty gross. And, the towels smelled like kerosene or some sort of gas. And, the blow dryer that was attached to the wall through a switchplate came out of the wall as I was using it.

Other misc. things - you have to pay $2 per day to rent the safe in the room. The prices at the hotel gift shop were very reasonable.

We had 2 stays here over 2 weeks & would recommend the hotel. (Apart from the very long name, though that seems standard "branding" these days!).

We had room 3021 for the first stay, clean, comfortable. On our second visit we were given room 1035 in the "premium" building, which was even better as it was right opposite a small beach & we slept to the sound of surf. Comfortable bed & wonderful bathroom, pity it was only one night. Friendly & helpful staff. Nice pools & beach, though the surf is too rough to swim safely in, and there are bluebottles (stinging) in the water. Check this before you go swimming!

There was a few school kids there for spring break but not too bad. Our only incident, was having to listen to some loudmouth, patronising fat Yank talk non-stop & bellow his opinions to all & sundry at the restaurant at dinner - other guests moved away to avoid having to listen to him. The local staff were gracious despite this stereotypical bad American traveller.

We discovered that we could book transfers through the tour desk at "special" prices - ie, their van was not busy enough, so we could get the airport transfer for US$30. Watch out for the transfer time, if they go north to the airport it seems to take longer, around 40 mins.

Myself and my 11year old daughter stayed in this hotel for 5 days and 4 nights. There are 3 buildings on this property and we stayed in one of the newer buildings and had no problems with our accommodations. The view was amazing and our room was very clean. We did have cold showers in the evenings when we showered before dinner, most likely because everyone was showering at that time after leaving the pool or beach.

The poolside food is very good however the restaurants are overpriced so I suggest eating off property if you do not have the all inclusive plan. The front desk staff was helpful most of the time and there were always people around the hotel cleaning and available to assist if needed.

Overall the location of the resort is excellent, it was very clean, and a very relaxing environment. Both pools are beautiful and the beach was never too crowded. There are great restaurants in walking distance and there is a bus stop directly in front of the hotel.

My only warning is do not book through Best Day Travel. Other than that you can get some really low rates on this hotel and you will not be disappointed.

We were looking forward to a well deserved relaxing break with some diving thrown in for my husband (which didn't happen due to the weather). We had a very long journey from the UK and when we eventually arrived at the hotel, the receptionist was unaccommodating of our request to pay the difference and upgrade to include breakfast each day. Apparently, ‘it’s not hotel policy’. We had to sign a waiver not to bring food or drink into the hotel....needless to say we did because their prices were super inflated - 55 pesos for a litre of water there, 11 pesos for 4 litres in Walmart - go figure!! Beer and food prices, we thought, were also extortionate.

The room was no more and no less than expected though the bed pillows were not very comfortable.

We found the security guards very intimidating - always there with their walky talkys - perhaps it was their uniforms which are quite military looking, and I was terrified they would want to check our bags or room - like I imagine a military state!

The pool men were always sweeping. Constantly. Even when there was nothing to sweep! Very unrelaxing, like someone cleaning around you when you're at home.

The pools were great – I didn't use the jacuzzi - all that sloughed off body fat - and the beach was fab, very small but fab.

We had fun, but that was because we usually do, nothing to do with the hotel or its amenities.

When we settled our bill in cash and I had my credit card receipt returned, I was charged 1 Mexican cent. Now I know in monetary terms, the value is next to nothing. But just think, all those 1 Mexican cents that are collected have got to add up to a substantial amount over a year - quite a nice little earner for the hotel - and the irony is, I'll be charged at least £2.50 by my credit card provider for NOT using my card! That in itself really tipped me over the edge. I wouldn't return to the hotel on principal and for the first time ever, I was relieved to be going home to relax!