We liked Cancun so much from our first visit last year that we wanted to return, and to stay at the same hotel - while they are no longer under the Hyatt brand, the experience was every bit as wonderful and relaxing as our first visit - we actually recognized most of the staff! The place is the cleanest hotel I have ever stayed in - they are always cleaning, cleaning, cleaning. Staff is very helpful - though I know they would prefer you use their own restaurants (which are quite good) they are very helpful in making reservations if you want to leave the compound. The beaches are incredibly well-groomed, as is the pool area. Every room has an ocean view and they don't disappoint. Long story short, we were looking for a total veg-out vacation and the Cancun Caribe makes it happen. They are not an all-inclusive hotel, but in our opinion that's a plus - they are very low-key and you get nothing short of total relaxation. We'll be back next year!

This hotel delivered. It was a perfect 5 day vacation stay. The soap was not to my liking (I had read a previously submitted reivew on the soap); was prepared and brought my own. The service I received was exceptional. The front desk as were all staff members excellent and could communicate in English and understood my broken Spanish. They made me feel welcome and special. What I would suggest for a first timer in Cancun is as you leave the airport you are almost accosted by men in white shirts. They are salesmen for excursions that you can get from the hotel. Do not stop and talk to them as they take up your valuable beach time. Proceed directly ourside to the podium across the street, there you will find someone who will direct you to your transfer. It was rather surprising to be pulled a side and hit all at once with the "good deals" you could get by signing up now. Don't be afraid to take the bus! It will get you where you need to go and just tell the driver where you want to get off. We were paying the taxi drivers $10 one way to go where we could take the bus for 50 cents! Besides the experience is great! The beach is rather small but during the time of year we went it was PERFECT for the guests to enjoy. A nice quite time to go is end of Apr begining of May, no spring-breakers. We would stay here again except for the beds.

We had a very good experience with this hotel overall. The staff were extremely nice, and you can't beat the location of the hotel! The beaches were blocked off from other hotels by rocks, so they were private for only the guests of the hotel. The 4 or 5 restaurants on the premises were very good. We ate 75% of our meals there, and they had many enjoyable things to eat. The A/C in the room kept it very nice and cool, and it was always kept very clean by the staff. I would recommend spending the extra $12 for the in room safe just as a precaution.

If you forget any toiletries, don't expect to get them free from the hotel -they will just direct you to the on-site store which will rip you off for everything. Also, a tip for getting drinks at the pool - wait until happy hour (usually 3PM every day) to get 2 for 1 drinks.

The walk to the closest mall/restaurants wasn't too bad - maybe half a mile. The stores there are MUCH more reasonably priced if you need supplies.

We too were there during the Swine Flu thing. What a shame. It was like a ghost town toward the end of our stay.

Overall - it was nice for the price. Beautiful beach view, nice staff and well kept grounds. Centrally located and easy to get buses and taxis. Several off property restaurants within walking distance.
This hotel used to be a Hyatt. It needs updating. We had a first floor room in the main building. We had to call maintenence for a/c and a leak in our bathroom. The furniture is old and very uncomfortable. Everything was stone, marble or wood and very cold and hard. Not cozy at all. Housekeeping was lacking. The rooms overlook both the main pool and beach, which is terrific - BUT they played loud thumping club music that rattled my brain all day & most of the night. It doesn't seem loud outside but all you hear in your room is that basey thumping sound. It's quite disturbing. If I want to hear club music, I'll go to a club.

Other reviewer are right on about the food. High priced lousy food at the hotel. And I have never heard of a policy in which I can't bring food or drink in if I so choose. They need to put a fridge in the room and get over it. I too want to have a beer while getting dressed for the evening, or enjoy a beverage on the balony after returning from dinner - or whatever. I won't stay there again just because of that.

Beware of the constant sales badgering also. Those Royal Holiday vultures are everywhere trying to sell you a club membership. They actually called our room to telemarket us! We were told to come down to get the "welcome package that they forgot to give us when we checked in." Then they do a presentation that is very similar to sitting in a car dealership with a high pressure salesman and his manager. Ugh. I just want to relax - we were angered by this. And for the price to jin their club I literally could have bought a new car. The gift turned out to be $50 off of a tour. We chose Chitzen Itza. It was a 3rd rate tour. Don't go through Royal Holiday. Book elsewhere.

One of the other reviewer mentioned "nickel and dimed." Absolutely true. They charge or expect a tip for absolutely everything. We were literally forced to give our lugguge to the bell desk while we checked in at the front desk. I never use a bellman. My choice.
In room internet cost $20 per day. Wi-Fi is free at even the cheapest hotels now a days.

We thought we were getting a good deal on a room rate, but by the time you add it all up, we could have stayed at a much nicer hotel and been way more comfortable.

The positives were the location and the hotel staff (except for housekeeping - they stunk)was very friendly and helpful.