My boyfriend and I went to Cancun Caribe (which was a Hyatt when we went in Sept. 08) for our one year anniversary. We booked the trip through jetblue and paid an amazing price for four days. The only setback was that the food is ridiculously over-priced which we discovered right when we got there and ordered lunch for two that came out to 45 us dollars. Therefore, we ventured off to the strip every night and ate at several delicious restaurants like Bubba Gumps and Lemoncellos.
The room was absolutely amazing for the price. We had no problems in terms of cleanliness and comfort. We had a balcony room and a king size, there was not much more we could ask for. We definitely took advantage of the balcony view, it was gorgeously overlooking the pool and the view was just amazing at night. We sat on the balcony every night and listened to music and the waves, it was breathtaking.
When we went we did not have to pay to use the safe, so relied on it to hold our posessions when we went off the hotel premises. Also, they do not allow you to bring back food or drinks into the hotel and while this did not stop us we did wish we could enjoy our drinks instead of having to sneak them in.
The cabana's by the pool were amazing and we always received great service. The beach was at a red flag so we admired from the rocks overlooking the waves. It was nice either way.
Beware of the hagglers. My boyfriend used the bathroom at the aiport and a guy simply gave him a tissue to wipe his hands and the man asked for a tip. The same holds true for anywhere around the hotel. There is a market nearby that is fairly cheap to buy souvenirs and bottled water but they are always trying to get money out of you. Just say no and keep walking, they'll back off.
We did only one excursion but it was well worth the price. It was a full day excursion and I think we paid 40 dollars each and took a boat (loaded with free drinks of your choice, sex on the beach was the best) to an island (isla mujeres) where we went scuba diving and had a lunch buffet waiting for us when we got there. The buffet food was amazing and held true to mexican cuisine. After lunch we enjoyed the beach and had amazing massages at a reasonable price. We then had about two hours to rent golf carts and cruise the island. We ventured off and found pyramids and other great sites for kodak moments. We arrived back at the hotel around 7 pm that night and ate out.
We loved this hotel even though it could use some improvement. Jetblue had an awesome deal going and I couldn't have wanted more. I highly recommend.

We liked Cancun so much from our first visit last year that we wanted to return, and to stay at the same hotel - while they are no longer under the Hyatt brand, the experience was every bit as wonderful and relaxing as our first visit - we actually recognized most of the staff! The place is the cleanest hotel I have ever stayed in - they are always cleaning, cleaning, cleaning. Staff is very helpful - though I know they would prefer you use their own restaurants (which are quite good) they are very helpful in making reservations if you want to leave the compound. The beaches are incredibly well-groomed, as is the pool area. Every room has an ocean view and they don't disappoint. Long story short, we were looking for a total veg-out vacation and the Cancun Caribe makes it happen. They are not an all-inclusive hotel, but in our opinion that's a plus - they are very low-key and you get nothing short of total relaxation. We'll be back next year!

This hotel delivered. It was a perfect 5 day vacation stay. The soap was not to my liking (I had read a previously submitted reivew on the soap); was prepared and brought my own. The service I received was exceptional. The front desk as were all staff members excellent and could communicate in English and understood my broken Spanish. They made me feel welcome and special. What I would suggest for a first timer in Cancun is as you leave the airport you are almost accosted by men in white shirts. They are salesmen for excursions that you can get from the hotel. Do not stop and talk to them as they take up your valuable beach time. Proceed directly ourside to the podium across the street, there you will find someone who will direct you to your transfer. It was rather surprising to be pulled a side and hit all at once with the "good deals" you could get by signing up now. Don't be afraid to take the bus! It will get you where you need to go and just tell the driver where you want to get off. We were paying the taxi drivers $10 one way to go where we could take the bus for 50 cents! Besides the experience is great! The beach is rather small but during the time of year we went it was PERFECT for the guests to enjoy. A nice quite time to go is end of Apr begining of May, no spring-breakers. We would stay here again except for the beds.

We had a very good experience with this hotel overall. The staff were extremely nice, and you can't beat the location of the hotel! The beaches were blocked off from other hotels by rocks, so they were private for only the guests of the hotel. The 4 or 5 restaurants on the premises were very good. We ate 75% of our meals there, and they had many enjoyable things to eat. The A/C in the room kept it very nice and cool, and it was always kept very clean by the staff. I would recommend spending the extra $12 for the in room safe just as a precaution.

If you forget any toiletries, don't expect to get them free from the hotel -they will just direct you to the on-site store which will rip you off for everything. Also, a tip for getting drinks at the pool - wait until happy hour (usually 3PM every day) to get 2 for 1 drinks.

The walk to the closest mall/restaurants wasn't too bad - maybe half a mile. The stores there are MUCH more reasonably priced if you need supplies.