This is the old Hyatt hotel in Cancun. Don't be fooled by pictures. Stayed here in 2007 and had a miserable experience - food sucked, management was rude, Hyatt refused to refund money when I checked out early. Don't stay here and don't ever stay at Hyatt Hotel chain - Hilton and Sheraton much better at customer service. I do highly recommend Rui Las Americas in Cancun - that place is amazing.

We purchased this package on Expedia.com(more on that later)
We had a direct flight form DC, flight was good, packed but no problems, arrived, we found a ride to the hotel afte going through a bunch of options!
Almost everyone at the airport works for some time share company or resort so be careful or will be wasting time going for a sales pitch which is what our hotel was, a destination for the Royal club to make sales pitches.

They actually don't bother you if you are guest at this hotel however.
The hotel is nice, the beach is one of the best that cancun still has, I would definitely go back. we had a great time, we were their for 11 days.

Caution, stay away from the expedia travel desk! We spent over $600.00 on tours, only one was decent, al the others we bought were other sales gimmicks!, I could not believe it.
Expedia is ignorant to link themselves with kind of people.
i have had other issues with Expedia as well, their customer service has gone down to almost a zero!
I have used this company for years, but after spending 11 hours on the phone with them this last time, i will never use them again!


I tried to reach the CEO's office after I got back and was told, oh they don't take calls from cusrtomers!
Well excuse me lady, gues what? I am not a customer anymore
so you don't have to worry about talking to customers, you have one less!
What ignorant person runs that company now?

I have been looking around for hotels to have a wedding in Cancun in November. Based on reviews, price, and value I thought that the Cancun Caribe looked the best. My fiance and I just went down there May 13 -17 since rates were so cheap to check out the hotel.

We were very impressed. The hotel is not a huge and have all the bells and whistles of perhaps a larger place but all the staff was extremely friendly, the hotel actually had a decent beach where a lot of them did not, and the smaller feel of the hotel was really nice. Not tons of people everywhere.

Now the one complaint was the beds were not super comfortable nor the sheets but if you are not picky about that sort of thing and want a beautiful view, great pool, and nicely decorated rooms for a good price then this is your place.

The wedding coordinator was also extremely helpful and we got our whole wedding for a very good price since I shopped around to see what other hotels were charging.

This is also very close to the area where they have all the bars and areas to go out partying if you want to be near it. Bus runs right in front of the hotel every 2 minutes.

The pools are cold but the ocean & beach are terrific. After a storm blew in, the beach disappeared but I'm sure when the winds calmed down the beach would come back again. We left before that happened. See pictures of the beach & resort. Also, this hotel is in the middle of the hotels-which is what you want. If you can't afford the Ritz, or Marriott Cassamonga, or the JK next to the Marriott than this would be the next best.

Don't forget your in Mexico & they all think we are rich so everything will cost you. Unless you fight for your benefits on your reservation, forget getting them. Once you establish to the waiters at the pool bar that you will tip them nicely if they give you the benefits you deserve, such as, kids eat free. Tip the maids also & you will have a nice stay. Never leave your valuables in the room-anyone can come in while the maid is cleaning & clean you out. They do not know if its your room or not. The maids are not security. While we were there, some poor lady had her wallet stolen. They do have security walking all over, but its too easy for someone to go in while the maid is in the bathroom & take things. Also, get the upgrade when you book. It is worth every penny. Every room at the place is ocean view so don't get stuck in the old rooms-they are right in front of the pool & then the ocean view. Also, they are old. The newer ones are in the tower or the way right of the main building. These are nicer, bigger rooms. On the details of the room on hotel.com it was listed backwards. These rooms are almost 400 sq not the main rooms. These rooms are quiet & have a full unobstructed view of the ocean & down the beach, which is what you want when you stay in Cancun! This hotel is also great because there is never a problem getting a chair. No matter what time you arrive, there are plenty of beds & chairs to lay on. That was nice-we went during spring break-yet we had no loud teens!

This was not a all enclusive, but we found teens & people w/out little kids are there & they tend to be loud & into party life. This place is more quiet. For older ones, honeymooners, and familes. Much quieter than most places. The origial building is older, but very unique. You don't see woodwork like that anymore. Oh, everything in Mexico seems to be made from that cobble stone, so bring a stroler w/good wheels & ware good shoes-its rough!
If you go to Playa, don't eat in town!! We were at a nice rest w/bottled water, but we all got so sick! You don't know how they prepare the food. Eat at your hotel where the water is treated & you won't get sick from the food.