My cousin and I ended up staying at this hotel in April...right when the swine flu scare broke out on the news. This was my third time visiting Cancun. It was a very nice hotel...and we had a beautiful ocean view. However, the service that we recieved was lacking. When we checked in we had no idea that we were supposed to be given towel keys for the pools. We found out later...when we went down to the pool..that we needed the towel keys...and we had to go retrieve them before we could recieve our towels and go swimming. We went back to the front dest immediately and explained the situation..they gave us trouble and did not give the best customer service about the situation! I know if I ever go back to Cancun, I want to stay at a little bit more of a lively resort...almost a little too quiet and romantic for my taste!


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