We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Imperial Laguna Hotel and Cancun?

We'll send you updates with the latest deals, reviews and articles for Imperial Laguna Hotel and Cancun each week.

  • Save Imperial Laguna Hotel
  • E-mail this page
BOOK NOW! ABS:HotelCheckRates-d154414?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_BOOKNOW

Imperial Laguna Hotel: Traveler Reviews


Quetzal N.11 Club De Golf | Boulevard Kukulcan Km. 2.5, Cancun 77500, Mexico
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Find Cheap Flights to Cancun

Reviews you can trust

51% Do not recommend
3.5 of 5 stars 74 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (74)
[ Date ] [ Rating ]
Not a Bad Place

Imperial Laguna Hotel

Save Review
3 of 5 stars
lcosette   24 contributions
new york
Feb 8, 2008 | Trip type: Couples
3/3 found this review helpful

We stayed at Imperial Laguna for one night before moving onto the Cancun Palace - we came in around midnight that night and didn't want to waste the all-inclusive for that day. I was actually very scared to go there after reading reviews (after we booked the hotel). I had read that it was in a crack den - I have no idea where that came from - the hotel is located on a nice residential street- with above average homes surrounding the hotel and relatively pricey cars. On the lagoon side there are several expensive boats docked at the hotel, so it clearly is not a crack den. I also read that the hotel was noisy and that people could be seen throwing up in the hallways. While we were there we only saw a few other families, and it was not noisy.

The hotel grounds are very nice and quaint. They have landscaped it with a bunch of ferns, flowers and trees, so it looks really nice in the courtyard. The pool is a good size, and by the lagoon they have a restaurant that serves food/drinks. The pina colada was excellent!!

The rooms, on the other hand, are another story. If we had been staying in the room for more than the 8 hours or so that we did, I would not have been happy. Maybe some of the other rooms are nicer, I don't know, but we immediately took the bedspread off - it looked really old. The bathroom had a musty smell, and the light fixture in the room was flourescent and hanging at an odd angle. Our room was on the first floor right next to the street and was not even locked when we got there. I didn't feel very safe. They need to upgrade the rooms, badly.

This hotel isn't that bad, but I would only stay here if I was on a tight budget - like maybe if I was a college student and wouldnt be in the room at all anyway. Or if you are only staying a night or two. Otherwise, spend a little more and go someplace else.

  • Liked — was cheap, good for a few hours
  • Disliked — musty smelling bathroom
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay February 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since April 18, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d154414?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $248 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Brillaint Location, Good Value For Money

Imperial Laguna Hotel

Save Review
4 of 5 stars
hellocheeky   3 contributions
London, United Kingdom
Feb 4, 2008 | Trip type: Couples
1/1 found this review helpful

This is a budget hotel but very clean and comfortable and with a brilliant location. Its within walking distance of all the bars, restaurants and clubs which is more than can be said of some of the other hotels in the hotel zone. (its all just across the lagoon so a 15 minute walk gets you there).

The decoration isn't brilliant and admittedly it's quite basic but for the money I paid I had no complaints!

Its located right on the lagoon and has a waterside restaurant which served really yummy breakfasts but I didn't think much of the evening meals. There was a brilliant view from our balcony of the Riu Cancun some of Cancun's nightlife.

  • Liked — The location
  • Disliked — That its not on the beach
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 18-24
  • Member since July 20, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon
  • I selected this hotel as a top choice for Beach / Sun, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d154414?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $248 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Would stay again.

Imperial Laguna Hotel

Save Review
3 of 5 stars
sssuziii   1 contribution
Virginia
Jun 19, 2007
6/6 found this review helpful

We read reviews AFTER booking our stay and we were rather apprehensive to say the least. What we found was no where near as scary as what was written. "Ghetto"? The single family homes were 3 story, they had open garages so we saw vehicles - Mercedes, BMWs, Jeeps and SUVs. They had pleasure boats on the lagoon side. Across the street was a golf course. The hotel was walking distance to tour bus pickups. There is a small store nearby for milk and cereal - I woundn't recommend much else as the kitchen consists of a small frige, microwave, sink and a rusted portable 2 burner hotplate. The sheets were clean BUT a mattress pad would have been nice. The spreads needed to be retired. We slept fine. The steel door was reassuringly strong and we were not kept awake by noise. The elevator worked and the staff was helpful with our questions. We were in Cancun to visit the ruins and not the night life. (Plan on a 12 hour day when you sign up for a tour to the ruins) Since we were gone all day we didn't get the push for timeshares etc. The restaurant was excellent and we had a nice view of the lagoon and hotels on the beach. There was no odor from the water!! We would not hesitate to stay here again.

  • Date of stay April 2007
  • Member since June 19, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d154414?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $248 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
stay here if you don't like to sleep -ever!!

Imperial Laguna Hotel

Save Review
1 of 5 stars
fiefie   2 contributions
Toronto
Apr 9, 2007 | Trip type: Family
2/4 found this review helpful

We stayed here as a family of six with children between the ages of 9 and 15. This is not a family friendly hotel. We were kept awake all night long by loud ,screaming ,drunk college students. We complained to the front desk numerous times, usually at 4:30 am when we'd been woken up for the third time, and they did nothing. One night the guys in the room adjoining ours were throwing around furniture and trying to get into our room through the adjoining door and banging on it. The front desk could care less. Basically they told us that they had no security and they were the only person working there at night and therefore could do nothing. The beds and pillows were so hard that we went to Walmart the first morning after we woke up and bought pillows and mattress pads for the beds. There was a nasty smell coming from the drain in the shower in my husband's room. We were supposed to have adjoining rooms as our family of six had to split up to fit and they never gave us adjoining rooms. The only good things were that the pool was quiet during the day as all the drunks were asleep, and the food at the little restaurant by the pool was delicious and cheap.

  • Liked — the food in the patio restaurant by the pool
  • Disliked — everything else
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2007
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since April 09, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d154414?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $248 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Don't believe the pics...this hotel is the worst

Imperial Laguna Hotel

Save Review
1 of 5 stars
rugger205   17 contributions
New York City, New York
Mar 1, 2007 | Trip type: Business, Couples
1/3 found this review helpful

I've been to Cancun 6 times. 3 as a Spring Breaker and twice in the last year with my wife. The time that I stayed here, in Feb of '06 was hands down, the worst. The only reason we stayed here is because we actually were going to take a trip to Playa del Carmen and just needed a place in Cancun to stay for one night while we attended a friends wedding. Well, our trip got cancelled due to other issues with the hotel in Playa, so we extended our stay before arriving at the hotel....big mistake!
I have to disagree with anyone who says that you get what you pay for here....you get MUCH less! I've stayed in 5 star hotels and overnight motels, and this is the one place that has a seeming disregard for even attempting to keep up with the times.
When we first arrived and told the cab driver where we were going, he had to call the dispatcher to find the place! Not a good sign. When we turned off the main road to pull up to the place it did feel as if we were going into a crack den. It would be OK for an apartment entrance, but a hotel? No. So after checking in, we looked for the elevator to our room...there was none. So we took the 4 flights up with our luggage and sweating, finally made it to the top. Here, we found bags of cement and other construction materials directly ourside of our room! Once we got in the door we had to get ready for the wedding. We found a dingy bathroom with almost no hot water. I have seen better bathrooms in NYC subways! We managed to get ready for the wedding and left. Upon our arrival back, I felt as if I had to watch my back for muggers. Not a great feeling when on vacation.
Back in the room we found rock hard beds....not just firm, rock hard (i have an amussing video demonstrating it). We felt dirty lying in the sheets that may not've been washed in a very long time. Somehow we got to sleep.
The next day we awoke to the construction crew outside of our room. We then walked downstairs and asked to be moved and they did oblige, so I do give them points for that, but the second room was only a drop better than the first. At least it had hot water!

Now, from the pictures on the site, it looks spacious and nicely lit up. That picutre is a farce! Notice that it's taken from the ground looking up to make the place appear larger. In fact, it's quite cramped and the paint around the pool and the grounds is chipping all over.
The "business center" is a joke. It's a pay as you go desktop computer with a busted screen. If barely works...in fact, we used an internet cafe down the block to do anything. Here, you will find some decent and cheap places to eat. But, they are cheap for a reason, NO ONE GOES THERE. There is nothing special about it and in a desolet part of the strip. So why would they charge a lot?
The restaurant on site at the hotel does serve decent food. My wife and I had a few good meals there. The problem is the smell that comes from the lagoon that you are looking over! Every few minutes you get a whiff of sewage to go with your burrito...mmmmmm. We didn't even attempt to go in the pool, but there were a few kids that went in and came out with all of their limbs attached, so I guess it was OK.
Overall, if you're looking to save money, look somewhere else that is at least on the strip. Most other establishments take pride in their location. Not this one.

  • Liked — leaving
  • Disliked — arriving and staying
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2006
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since March 01, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d154414?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $248 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Write Your Own Hotel Review

Been to Imperial Laguna Hotel? Share your experiences!

Write a Review
Add Photos
Add Videos
Travelers Who Viewed This Property Also Viewed
Location: Cancun, Yucatan Peninsula
$117*
Check Rates ABS:HotelCheckRates-d155986?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Location: Cancun, Yucatan Peninsula
$120*
Check Rates ABS:HotelCheckRates-d154429?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Location: Cancun, Yucatan Peninsula
$128*
Check Rates ABS:HotelCheckRates-d153584?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
*Average price

Do You Own Imperial Laguna Hotel?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owners' Center
  • Add Photo
  • Add Video

Imperial Laguna Hotel Also Known As

  • Imperial Laguna
  • Hotel Imperial Laguna
  • Imperial Laguna Cancun
Address: Quetzal N.11 Club De Golf | Boulevard Kukulcan Km. 2.5, Cancun 77500, Mexico