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Imperial Laguna Hotel: Traveler Reviews


Quetzal N.11 Club De Golf | Boulevard Kukulcan Km. 2.5, Cancun 77500, Mexico
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Reviews you can trust

51% Do not recommend
3.5 of 5 stars 74 reviews
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Great Hotel for College Students

Imperial Laguna Hotel

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4 of 5 stars
Joe_College   1 contribution
Syracuse, NY
Apr 2, 2009 | Trip type: Couples

I am writing this review because I used this website extensively researching rates and hotels. This is the perfect budget hotel if you want to save a few bucks but don't want to be too cheap and pick a downtown hotel. When going to Cancun you really don't want a downtown hotel. This hotel is a 20 minute walk from the main strip and all the clubs. There are beaches in walking distance and there are small and REALLY cheap restaurants nearby with authentic Mexican food, if your into that type of thing. The hotel has a really nice restaurant with beautiful lagoon views. My only criticism is that about three days in we noticed really tiny bugs on the counter but since we didn't eat in the room and all our clothes remained in out suitcases this was not a problem, for us at least. Perfect affordable hotel if you intend to be out and about most of the time and need a nice place to rest your head.

P.S. The internet was always out so I could never check Facebook!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since April 02, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $296 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
No complain .

Imperial Laguna Hotel

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3 of 5 stars
zskin   4 contributions
Gyor, Hungary
Feb 18, 2009 | Trip type: Couples

We stayed in this hotel for 2 weeks, we really enjoyed our stay.
The room was clean, the bathroom a little bit "old" , but clean.
This is a budget hotel, do not accept too much, you will get what you pay for.
About a 30 minutes walk from the centre , 10-15 minutes from the closest beach (you can walk through any of the hotels to get to the beach )
We hired a car , so the distance was no problem for us.
But next time, I would book a hotel next to the beach, however I had a nice time in this hotel, but the beach worth the extra money.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay April 2007
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25-34
  • Member since July 21, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $296 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
great budget hotel

Imperial Laguna Hotel

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4 of 5 stars
qhfemme   1 contribution
Manitoba
Jan 28, 2009 | Trip type: Family
2/2 found this review helpful

This hotel is great if you are on a budget and don't mind not being on the beach. I took my 17 year old daughter and her friend for a week in Cancun and it was great for us. The room was plain but reasonably clean and felt safe, yes the beds are hard. We liked having the fridge and the little strip mall just up the road had a grocery store, pharmacy and a couple of little restaurants that were great. We loved the fish and shrimp tacos.
It was pretty quiet when we were there, just one night there was loud music but the staff acted quickly when I complained. There pool was lovely and usually vacant.

To get to one of the best beaches in Cancun, just walk across the street and go through one of the hotel lobbies. I went through the Presidente. It is within walking distance to the Coco Bongo and The City clubs.

The staff were nice and helpful but watch out for the time-share lady, Narda, she is not a hotel employee (she told us she was) and we had some trouble with one of the trips she booked for us.

  • Liked — price, fridge, location
  • Disliked — not on the beach
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay January 2009
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since January 28, 2009
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $296 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
You get what you pay for

Imperial Laguna Hotel

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3 of 5 stars
aims_15   1 contribution
England
Aug 6, 2008 | Trip type: Couples
6/6 found this review helpful

The best advise I can give anyone staying here is to go with an open mind. It is not as glamorous as some of the hotels you will pass in the hotel zone, but to all those who slated this place seem to have forgotten it is a fraction of the price. If you are planning on having a holiday that does not involve staying around the hotel area the entire time you are there then it is fine. Granted there are some home truths that need ironing out, such as the bedding not being changed and the door breaking twice! Luckily the hotel staff were lovely and any problems were sorted as soon as asked. The restaurant on site proved to serve the best steak tased in Cancun - the food was fantastic and the service even better.

Location wise it was perfect. It was a ten minute walk into the main bustle of Cancun and closer to Downtown Cancun - recommended if you want to get away from the swarms of tacky American chains and want to experience real Mexcian food and life.

This hotel is a place for the more liberal amongst us; take it for what it is and if you should have any doubts save your pennies and book somewhere a bit more glamorous. For those who are planning to explore the area and spend little time in the hotel then book away!!

  • Liked — The friendly service and great food
  • Disliked — The cleanliness of the bedding
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 18-24
  • Member since August 06, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Older travelers, Great pool scene, Pet owners, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $296 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
no beach access

Imperial Laguna Hotel

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2 of 5 stars
acceptable   1 contribution
ladner, bc
Apr 25, 2008 | Trip type: Friends getaway
4/4 found this review helpful

staff were nice. around the corner were great little shops for lunch or breakfast. one had yummy toasted croissant sandwiches, another great shrimp tacos, and another for cheap cheap breakfasts. which is good cause the kitchenette didn't really work for us. i brought our own egg flipper, read another review that said not much in utensils, but never used it. also went to walmart our first day so we could buy a coffee maker. so, there is a small fridge and a microwave and a two burner hotplate. and lots of tiny bugs. really small ones. they were on the wall behind the headboards of the beds, they were everywhere. we kept our glasses in the freezer, kept them bug free and chilled. you get what you pay for. across the main street is a golf course and then some homes and then the beach. but there is no beach access. so you walk ten minutes and come to the beach, then you can walk ten minutes back on the beach and we found a nice secluded piece of beach. we took public bus for our transportation into town, mostly walked to the hotel zone. nice little public beach there as well.

  • Liked — it was inexpensive
  • Disliked — it was inexpensive
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 35-49
  • Member since April 11, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d154414?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $296 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Imperial Laguna Hotel Also Known As

  • Imperial Laguna
  • Hotel Imperial Laguna
  • Imperial Laguna Cancun
Address: Quetzal N.11 Club De Golf | Boulevard Kukulcan Km. 2.5, Cancun 77500, Mexico