I booked a holiday for 2 weeks with my girlfriend in imperial Laguna
We arrived in Cancun at midday after an 11 hour flight from Ireland, when the bus turned off the main road and drove through the ghetto I nearly died,
. once off the bus the smell was unbearable and the so called hotel looked like council flats for junkies. This hotel is a good 20 min walk from the beach and from anywhere safe
We checked in with an extremely rude receptionist who gave us a key for a room and said 4th floor, I asked where the lift was and he laughed at me. after climbing 4 flights of stairs and wading through the rubbish everywhere we found our room
Our bedroom door was wide open? (As it had no lock).the room was dark and dingy and the smell was putrid, the shower room thingy had no door and had green mould everywhere, the toilet was a hole in floor with a make shift seat.
The beds were rock hard and the sheets had stains all over them .the balcony door was falling off never mind no railing on the balcony. The fridge had cockroaches in it and the cooker was covered with slime.

I called our travel rep who apologized for the disgrace of this kip an moved us up the road to a beach front hotel called ambiance a kin ha.wow what can I say ambiance was one amazing hotel with its own beach, heated pool,poolservice and no smell. Our travel agent charged us 400 dollars to change hotel which is a disgrace.Ambiance is a 4star hotel which was the same price as imperial laguna,so basically if you go to Cancun expecting to have a fantastic holiday, order drinks from the pool, swim in the Caribbean,feel safe
DON’T STAY IN IMPERIAL LAGUNA,

I'm 63 and went to Cancun by myself looking for a quiet, inexpensive, but unique hotel. Especially for the money, this fit my needs perfectly. I had a 4th floor room one unit away from the street but still had an amazing view of the pool, thatched roof restaurant, beautiful lagoon, and the high-rise hotel skyline in the distance. This hotel is surrounded by a small cluster of Mexico-high-end residences, some with boats moored at their private docks. Bus service is a half-block away and a few steps further is a good grocery store that can supply plenty of fruits and other breakfast and lunch staples you can use in your room. Next to the grocery are two sidewalk restaurants that serve a variety of breakfast dishes (about $3 with juice), generous sized sandwiches, and a variety of Mexican foods which are quite inexpensive. The restaurant at the hotel is superb. It draws both locals and guests of the high-price resorts looking for both excellent food and a gorgeous waterfront view in intimate surroundings. Most entreés are around $18-22 US and worth considerably more in a US establishment. I ate there three nights and each meal was outstanding.

I was greeted on arrival by a lady named Narda who is extremely friendly and eager to help you get the most out of your visit. However she apparently approaches each guest with a pretty persuasive invitation to attend a time-share presentation purported to last only 90 minutes. In exchange you get your choice of several area tours and a buffet breakfast before the presentation. As I was there for 7 days and could spare the better part of a morning, and since I'm always open for getting someting for almost nothing, I signed up. The facilities, a group of Sunset Resorts properties are impressive, but at least in part because Mexico has a law limiting solicitors to only a single chance at a prospective customer, the pressure can mount. Some guests I met walked out once the first 90 minutes were up. If you don't want to be exposed to this, tell Narda - if she's still there - that you're just not interested, be a bit firm, and I believe she will still be as cordial and helpful. If you are interested and like the property, be aware that Narda can get you back for a customer-initiated meeting with higher management so you can make a more reasoned decision and do some real negotiating.

In any event, I chose the most expensive excursion which would otherwise have cost $75: an all-day trip to the ruins of the Mayan seaport of Tulum and an afternoon at Xel Cha which is a gorgeous river mouth in which you can snorkel with provided equipment, eat and drink all you want at any of several restaurants and bars tucked in among the trees and mangroves surrounding the facility, and even (for an additional charge and probably with advance arrangements) swim with dolphins. If you go, walk to the upper end of the river mouth where it emerges from underground. It makes a nice drift trip downstream and the water is clearer for snorkeling. Lots of visitors never get that far and miss a whole dimension of the experience.

While in Cancun I walked a lot both day and night, rode the bus probably 10 times, walked to several nice beaches not more than 20 minutes from the hotel, read three books either on my balcony, by the pool, or once even on a park bench facing a mangrove-lined channel to the lagoon on my way walking to town. Had it not been so windy as to close the east-facing beaches, I would have spent more time in the water and on the sand.

My room was kept spotless, each day a fancy fold in the exposed end of the toilet paper roll, all 4 pillows from the two beds placed on the one I was using, no bugs, adequate kitchen facilities, very friendly and helpful staff, a firm bed (which I like, but others might find too hard), plenty of hot water, working elevator, and no bugs. Nothing fancy, mind you, but well worth the $60 per night I paid. The only flaw was a corner of the shower door entrance which hadn't been tiled and hence had discoloration from past mildew (nothing current). Having walked through several gorgeous high-rise hotels at 5 times the price, I still would go back to the Imperial Lagoon even at a 50% discount at the luxury spots. It was just comfortable for me and I could spend the savings on great food or other excursions.

This was a free nights accomodation booked through Airtours but they should have paid us to stay in it. I would rather have spent the night in the jungle with no mosquito net.

The bedroom door looked like someone had attacked it with a machete but it make for a pretty light pattern on the ceiling when trying to sleep. The bathroom door looked like it had been kicked in and wouldnt shut properly.

The towels and bedding were rancid and smelt like they had been left damp for 3 months.

Hotel staff were scruffy and unhelpful.

All in all this hotel doesnt even deserve one *´. This was a dreadful dreadful experience and we both feel tramautised before getting on our flight home.

Cozumel is much better than Cancun!

Having read the reviews on tripadvisor for the Imperial Laguna hotel I was very apprehensive about staying at the hotel. However I was greatly surprised and delighted by this hotel. The rooms where very big, shower was huge, balcony was nice – bar the air conditioning unit of the next room was in a bad place just over our balcony and the twin room we requested had two double beds in it. The room also had a fridge, and small hob for cooking if you were so inclined. The sheets where changed daily as where the towels. We always got an hello from the reception whenever we were passing. Narda whom we booked most of our tours with was extremely helpful in pointing out things to do and places to go see. So much so she actually dropped to the bullring downtown just to make sure we got there ok and ensured that we got good seats at the bullfight. The restaurant in the hotel is lovely and quite cheap. The only problem being that it closes on Sundays as well as the bar. The lagoon can be quite smelly in the morning but it’s a fresh water lagoon – they smell. The hotel is lovely, clean and in my opinion a great location. The shops i.e. pharmacy, supermarket are two minutes from the hotel and open all hours. If staying here try out the roll place where the shops are – the rolls are great if your heading out on a tour early in the morning - they are delicious. All in all a great hotel for the money.