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Hotel Plaza Kokai: Traveler Reviews


Avenida Uxmal 26 Sm 2-a, Cancun 77500, Mexico
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80% Recommend
4.0 of 5 stars 6 reviews
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Hotel Plaza Kokai

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2 of 5 stars
A TripAdvisor Member
NYC
Apr 1, 2006
2/2 found this review helpful

For those who is using Priceline to book this hotel, you may encounter some problems. I recently went to Cancun with a friend and we had ordered our tickets and hotel through priceline. Everything went well untill the last night of the stay. On the last night of the stay on of the the workers told us that priceline has not paid them and that they have tried to call. I was asked to pay for the hotel first and then when I got back to NY, and contact priceline they will submit a full refund to me. (on top of that they told me that they will wait for at least 10 days before charging my credit card, so I would have the chance to get the situation straight.) But instead they charged my credit card immediately right after my stay and Proceline told me that they where not coorprating with priceline. They were not returning their calls. I have personally called them and the manger told me to email him. So i did and he never respose back, ok maybe he didn't understand english so I translated my email into spanish but yet there is no response. Therefore I don't believe I will ever recieve my refund. I just want travelers to be aware of this hotel. Other than that, the hotel was Ok. It has a weird --- smell. The pool was really small and it was in the shape of a triangle. There is a bus that will bring you to the back of a beach where the nice hotels are. The bus nly make a trip at 10 and 11 am. You will have take the public bus back to the hotel.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay February 2006
  • Member since April 01, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Good value downtown hotel

Hotel Plaza Kokai

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3 of 5 stars
EssJayWhy   16 contributions
Clanfield, United Kingdom
Aug 2, 2005
4/4 found this review helpful

Stayed at this hotel for 1 night on 30 July 2005. Next door to El Rey Caribe (reviewed in the LP, which would explain why that one was full and this one wasn't!). Welcoming reception area, nice bar and restaurant (although closed on Sundays). Nice large rooms with TV and A/C (no fridge though). Small angular pool but was clean and refreshing. Paid about $55 for the room.

Good location to explore downtown and also very close to the bus station (an easy 5 minute walk - even with suitcases!). Friendly reception staff, let us stay in the room until 2pm.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay August 2005
  • Member since July 07, 2005
  • I recommend this hotel for Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $57 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hotel Plaza Kokai Also Known As

  • Plaza Kokai Hotel
Address: Avenida Uxmal 26 Sm 2-a, Cancun 77500, Mexico