The hotel was very clean and the staff is very nice and go out of their way to help. The hotel is right downtown among various restaurants of local cuisine. It is also very close to the bus station. If you want to visit REAL Mexico, this is the place to stay. Be sure to book online to get the best rate!

Like the other reviews have said, this hotel is pretty far from the beach and main tourist attractions. That said, the money we saved staying here was put to great use on the days we did take the bus to the strip. The bus rides were actually one of my favorite parts of the trip-very cultural and even exhilarating since the drivers go so fast. They were very easy to catch and get off of. The lobby was very nice with open air and lots of sun. The room was a little on the shabby side. It was clean, but some wood was splintering in the bathroom and the air conditioner did not work very well. Our T.V. didn't work at all, although we didn't miss it.

The staff was actually very nice and helpful. They told us how to get to the bus, even drawing us a map. Our reservation had gotten lost when we arrived, but the staff promised to take care of it (which they did) and they put us in a room right away.

If I were to go to Cancun again I would definately stay in the hotel zone, but the Margaritas did add to our experience in Mexico and I don't regret it.

You should realize that this hotel is in downtown Cancun, far from the beach, not a place many people want to be in.

The staff is generally unfriendly and not helpful.

I would only recommend this hotel if you need a cheap place to stay one night before a flight or a rental car. There is a bar and restaurant scene but no beach, or main tourist attraction nearby. Do realize that if you want to go to the beach or to, say, Coco Bongo, you'll need a 30 minute taxi ride or one hour in the bus.

This hotel is in a great location. The staff are friendly enough until there is a problem and then they refuse to speak English or refuse to read an explanation from a phrase book. for example some members of staff couldnt be bothered to change a travellers cheque.

we stayed in 2 different rooms neither had hot water, the water temp was a little above cold.

we were offered a free breakfast our first morning there unfortunatly this was a ruse to get us to go to a time share sales pitch. the woman used very high preasure tactics, she spent 15 minutes explaining cancun and pointing out places of interest and became furious when we refused to go to the pitch throwing the help she hoisted upon us back at us. very suprised the hotel allow her to be there.