Having booked to go at the end of the hurricane season we were sceptical of the weather we were going to get, however it was really hot and sunny.

The hotel staff were brilliant, they can't do enough for you. Whilst the hotel was reasonably quiet (as it is the low season) we still had an awesome time!! The rooms were spacious and very clean, the maid service is excellant. Cancun centre is just a short bus ride away and only costs 10 peso's. Plenty to see and do, will definately be going back!!

Would recommend going on the quad bikes - driving on the beach etc - so much fun. Although remember to take insect repellant - I was bitten alive!!

After twenty years my wife got to have her dream vacation. Two out of eight days in cancun were wonderful. Two bad things were the 90 min. breakfast tour of the new hotel, it's a lie, it's more like 5-6 hours and the waste of a whole day. And the fact that the beach is gone and no one told us. If you go to Cancun we recommend this hotel and booking it with Apple vacations. Just don't get hurt. We arrived Friday late and by Monday morning my wife had hurt her back could not sit or stand. Nobody's fault it's just one of those things. If you need a hospital in Cancun go to Galenia Hospital, it's the newest and best hospital there. But as in all things get everything in writing and don't back down if your right. Aside from that the hotel staff could not have been more helpful. The rooms were clean and the view gorgeous. The bartenders and restaurant staff were quick and friendly. The food was good and plentiful. The could not have been nicer to my wife or more helpful to making her comfortable. And they weren't just looking for tips. The Apple people were there at the hospital everyday to help smooth the way and translate ( the hospital staff spoke very little English but were also very helpful) and at the airport to ease the way through customs, etc. Although we did not attend the evening entertainment the people with us had a great time and were enjoying the days activites in the pool and the whole trip. Everyone was pleasant and the whole atmosphere was one of having fun. We hope to make the trip again sometime and enjoy the obvious relaxing conditions that it seemed everyone else got to enjoy. Go to Cancun and enjoy this hotel.

First of all let me say that I have visited Cancun 3 times and Isle Mujeres once and this was by far the worst of them all. Every resort I have stayed at in the past has been very quick to please their patrons. The Barcelo however left a lot to be desired. We arrived on Thursday Oct. 9 and right away at check in I asked if our room was the one requested by our travel agent. I was informed that to get the room we requested it would cost us an extra $50 per night. I should add that we had booked our trip in March of this year and were told that our reservation was for "run of house", which you know means that we are all inclusive and that if a ocean view -balcony room is available we would be put in there. Well we were told that there weren't any available, but if we wanted to pay more there were some available.Double talk!! When we got to our room it was actually quite clean, (housekeeping is definitely not a problem here) but our view was of the rooftop of the Mall across the street. Our window only opened about 3 inches(to keep people from jumping I assume) and there was a generator or something right below us that hummed along all night . If it weren't for the Fabulous bartenders and their generous shots of Tequila we probably wouldn't have been able to sleep. We did eventually get the room we had requested, after a long distance call home to our travel agent and several complaints at the front desk. Our second room was exactly what we had asked for. Not only did it have a balcony and ocean view, but it had a wrap around balcony which was particularly lovely. The only problem with this room was that the ceiling leaked pretty bad when it rained, which it did every day that we were there. Not all day long or anything, just enough to get some really awesome pics of the waves coming in and some cool skies. Back to the ceiling..... We didn't complain to the staff about the water. We just used our beach towels at night to soak it up and exchanged them the next morning. I need to add that I truely am not a complainer. Normally I take things in stride and just play the hand that I am dealt to the best of my ability. I believe that you make your own fun and can't depend on others to supply it for you. This trip for me was a let down as soon as the staff treated us so rudely. If it weren't for the wonderful people that we met and our gracious bartenders I would have gotten on the first plane back home.Honestly! One of the girls in our group had a problem with the food, I personally didn't. Everyone's tastes are different. Like I said, I have been to Mexico before and knew what to expect. If you are thinking that you're going to be eating Taco Bell your entire trip then you will be really disappointed. I think that the food was standard. Not exceptional, but it wasn't bad. The meals served in the Lindo restaurant(reservations needed) were very impressive. The Tequila shrimp was wonderful. Do not allow the hotel concierge to talk you into doing their 90 minute time share tour. It is actually 5 hours long. I knew better than to do this, but our Apple rep was unavailable to book tours through so we tried to save a few bucks. Duh! Still trying to figure out the total cost of that one. So after all of that I would still have to say that the resort is Beautiful, the sand may be gone, but the water is still there. The bartenders were very attentive and good at their jobs (Antonio and Jesus were my favorites), housekeeping did a great job, the entertainment staff were a blast( Fabo and Pokemon), and the nightly entertainment in the theater was pretty good. Like I said before, the food is all about taste. Don't set your expectations on fine quisine and you won't be disappointed. The reception staff are the major let down in this resort. Unfriendly to the point of rude. I don't think that they realize just how many resort options are just down the road. If you treat people badly they will not return! You can see from my review that I had a Really good trip all-in-all, but I don't like being treated badly by the people who are supposed to be working to make me feel comfortable and relaxed.

Stayed two weeks at this hotel and loved it most of the time. Rooms were very good ,however on the first day I reported the balcony door lock not working an two weeks later still broken. maid service very good, no need for irons, hair driers or towels. All the staff in the restaurants/bars very friendly and helpful. Martha, Ivan an Antonio in the lobby bar were great. Entertainments team of Angel "Dick van Dyke" , Fabo "whos your daddy, Pokemon & Vanessa were all brilliant and put in a lot of time and effort day and night, and sometimes very late at night always had time for us. Can not give them enough praise. Beach had been washed away by hurricane but could still swim in the sea. At busy times restaurants struggled to cope but most of the time they were fine. I would recommend this hotel , but disabled guests would struggle getting to the pools.