We just returned from a mid-December stay at the Barcelo Tucancun, we had previously stayed there two years ago over Thanksgiving. Once again, the stay at the Barcelo was everything we could have asked for. I went there with my girlfriend and my two young adult sons. We had one small glitch regarding our room assignments, but that was quickly resolved in our favor. I, too read the occasional unhappy comments and wondered if that could happen to us, but once again everything was just wonderful. The staff was very friendly and helpful and the hotel amenities were just great. Food was good and plentiful. We had several day trips such as Xel-Ha and an all-day Catamaran trip to Isla Mujeres (with many activities en route to the Island) so we didn't spend too many of the daylight hours at the pool or on the beach(in the surf) but when we were there it was also very enjoyable. We were just ordinary middle-class people looking for a short getaway at a reasonable cost - not looking for a 5-star hotel, but as far as we were concerned, this was everything we could have asked for. We booked through a travel agent, which also gave us a contact at the hotel through NWA World Vacations to set-up our day trips and all transportation. The transit situation is great. Just hop on the bus for a buck or less and it will get you to where you want to go in the hotel area. Our average wait for a bus was probably about a minute. The mall across the street is nice and has a lot of variety of stores. Whether you just want to sit back and do nothing or use the hotel as a base for day trips and to rest your head at night, I think it would be hard not to have a great time.

I spent a week at this hotel with my three daughters, and from the second we stepped on the property, we were treated very well. The service was great, and we were very happy with the service.
The girls had an excellent time at the dinner theatre each evening, and the variety of shows had them wanting to return each for the next one.
The room was always very clean, the bar fridge in our room was always fully stocked, and we never ran out of beverages, snacks, or bottled water.
The food was great, and even though we only ate at the snack bars and the buffet restaurants, there was always something new to try.
The day we were leaving, we had to check out at noon, but were invited to stay and enjoy the grounds, pools, restaurants, and bars until 4 p.m. when we were being picked up by our driver to head back to the airport. Our luggage was safely stored while we made the most of our last afternoon at this great resort. I have no complaints, and say that it is what it is - a 4 star resort. And that is what we expected, and what we received.
I would recommend this resort and plan on going back at the same time next Fall.

Personally I could find no fault with the staff here, despite having read several reviews that would say otherwise. We booked meals through the reception, booked a Chichen Itza excursion through Barcelo Vacacions, and got great treatment from waiting staff, bar staff, and especially the entertainment staff. Thanks to Angel, Vanessa, and many many more for the poolside entertainment, and the evening shows.

I can only apologise for not participating more, but after spending 7 days in Vegas to start the holiday I was more than in need of just relaxing here.

The rooms don't compare to our rooms in Vegas, but not many would, and there was one afternoon where our water was off, but this was resolved quickly after one call to reception. I don't mind little problems on holiday, as long as they're resolved quickly.

Our room was third floor on the lagoon side, but was out wide of the shopping centre so we had a decent view of the lagoon. I guess below our floor would have been a poor view.

Would I stay here again? Quite possibly, but I know I always like to try new places so that may lead me elsewhere, but I would easily recommend it to others.

Me and my Fiance have just come back from a fabulous holiday in Cancun. The hotel was amazing and the staff completed the trip. I have never met such nice people in all of my life, they couldnt help us enough. The waiters made us feel a million dollars, and the entertainers were fantastic. Angel, Pokemon, Vanessa and Mariane were amazing. Breakfast and lunch was lovely, dinner got abit boring at times and there wasnt always something that we liked but the Mexican restaurant was the best. The weather was fantastic and if there was a cloudy day there was entertainment available for you to keep yourself occupied. The hotel was lovely and clean and the maid service was excellent, the mini bar was topped up everyday. Unfortunately due to the hurricanes there isnt a beach left anymore, we were not told about this when we booked the holiday, so if you are relying on a beach holiday this wouldnt really be a hotel for you. We spoke to the staff at the hotel and they are trying to get something sorted. I would definitely come here again, its such a shame that its all over.