We stayed at the Barcelo Tucancun from Jan 3 to 17th 2009.

The food was fantastic at the a la cartes as well as the buffet, but the drinks left something to be desired. You may be able to get a certain drink at one of the bars and not at the next one and they were very weak. Very limited drink selection that is included.

Entertainment each evening was very good and the entertainment team at pool 3 was good.
One of the main pools where the stationary beds are had visible scum floating on it each day as though it wasn't filtered properly.

Our towels were picked up the first day by hotel staff ($25.00 charge if you don't return your towel) and I had to make several trips to the front desk before this rectified.

Our room was adequate and the maid service was very good but we did tip each day. Service is very dependent on tips.

Across from the buffet is an office and the staff there approach you immediately inviting you to enjoy a meal at one their other resorts so that you can see if you would like stay there on a another vacation. They are very deceptive and they are really trying to sell "vacation club memberships" which translates to time share. they assure you even when asked that is not the case but when they get you to the other property tha's exactly what it is. They wanted us to sit through an extensive sales meeting which we told them in no uncertain terms we were not doing at which point we were politely shown the door with no ride back to our hotel.
It is due to this waste of my precious vacation time, that we found sneaky and dishonest that I would not only not stay here again but would not recommend this hotel to friends.

There are all inclusive resorts that do invite you to their other properties to enjoy a meal and drinks and that's all it is an invitation to be familiar with another property you may wish to book in the future.

The worse ever.
Reception (Thalia and Sara) were two of the rudest people I ever met. They can't help you with anything, If you are brave enough to go, don't deal with them.
Housekeeping, none existant most of the time, had to go to reception (with my favourite people on duty) and get toilet paper twice, as housekeeping didn't clean our rooms (5 days out of 14) Forget about asking reception to help.
Buffet. SSDD. cold food all the time, no variety. go early before it runs out.
A la Carte. Be careful, nothing is cooked thoroughly. our entire party was ill, along with others at the hotel. Food sits on the counter for quite a bit of time before it gets to you, Cold, and not once in 14days did our order actually turn out to be what we ordered, Kinda like a Mexican surprise
Pools, Good
Ocean. Spectacular
Rooms, don't go into the North tower, the rooms are crap. I booked and paid for 2 Junior suites and got rooms 4039, 2051, Facing the lagoon, when you can look over the back of the mall and listen to the exhaust fans blowing.
Person in Charge. If anything remember this, no matter what name they give you as the people in charge of the hotel. Ask for Jesus Campio Daniels, Director of Barcelo Hotel, go to the top and not settle for anything less.
Better yet, don't go. I have been travelling for many years, propbably have been to 30 different hotels (usually RIU chain of hotels) this was very bad. If it wasn't for meeting up with friends from the UK we would have come home.

My girlfriends and I saved money for a little less than 2 years. We finally had enough money and chose to go to Cancun and chose the Barcelo because of the price and location. The hotel is beautiful, the staff was for the most part extremely helpful and friendly. The food was less than desirable and the room service was lacking in a huge way. I have been to other all inclusive and I think this may be my last. The food is used over and over again for several nights. The names of the dishes may change-but the food is always the same. Even the "restaurants" are the same. I think that may be where all the food begins. If it is not used in their restaurants-it gets used in the buffet. The quality of liquor used in the drinks is worse than horrible. The mixes they use are nasty. I would rather have more choice over what I eat, how it is fixed and what I want my drinks mixed with. If you have a garbage stomach-take advantage of an all inclusive-if not, consider something else. There is a great restaurant right across the street/mall called Le Destilleria (spelling?) and they have wonderful food. Be careful of the room service. We had to ask for towels daily and there were 4 of us in a room. We were always left with 2 or 3 towels, never 4. Toilet paper/kleenex were never replenished and nothing was ever dusted/swept up. The shower always went from hot to cold and our toilet clogged daily. They were always quick to fix it but it still was a hassle to deal with. On the last day, right when the 4 of us were done showering, the hotel had no water. Not sure if this is common, but can be frustrating. Oh yeah-be careful of the conceirge. They all will tell you what you want to hear and promise things that are not true. We did have a fantastic driver by the name of Mario who was a previous employee of the Barcelo. He drove us around and was a great help with things to do. Ask for him! Overall-great trip for 4 friends who left family back home to have a relaxing vacation! The hotel is in a great location-the grounds are stunning-the food not too good and the drinks could be much better.

My husband and I went to Barcelo Tucancun for our honeymoon. We spent $2000 for 6 days and ate and drank all we wanted. Great place for young people who want a good time and to relax. Our favorite spot was the pool bar where they have activities every day. There is a mall right in front of the hotel with lots of goodies. We took a ten minute walk to the outdoor mall which was awesome! We took a cab to see Coco Bongo's and Senior Frogs. Defintely a good time! I was so thankful to have found this hotel for such a great price! The only downfall I had was taking a shower. The water pressure was horrible and it went from hot to cold every minute. Very unpleasant, but I didn't care that much because I had the time of my life with my husband! Great location too!