Myself and three girlfriends just returned from Cancun. After reading the reviews posted, we were rather apprehensive about our stay. When we arrived, we found the staff to be most helpful. There was no wait checking in, however, our room we could not check into our room until 3PM. One in our group was sick and we were allowed in the room early.
The hotel is very nice, but not a luxury hotel and is in a good location. We booked a lagoon view room, but were upgraded at no charge to an ocean-view room. It had a spacious wrap-around balcony. The mini bar was stocked daily and any requests for additional items were promptly received. The pool and grounds are well-kept and all staff was very friendly and helpful. They work very hard.
As with my previous all-inclusive stays, the food on the buffets could be better but remembering I'm in a foriegn country. We had reservations in the Mexican and Seafood reataurants and both were excellent!!!
The beach area is narrow, but I was not suprised after being in Cancun last year. Many in the hotel zone lost a lot of their beaches due to a hurricane. They do need to update their hotel photos to depict the smaller beach area.
All-in-all, my friends and I were very pleased and will most likely return to the hotel when we visit Cancun again. DON'T BE SCARED BY READING OTHER REVIEWS.
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