Just got back from Tucancun beach yesterday and my husband and I had a fabulous time. When we first checked in we did not have the king bed we requested so we had 2 double beds in the central tower with ocean view but no balcony. We returned to the lobby to see if we could change and were told that Monday something would open up. We stayed 3 nights in that room. Not bad but it was the oldest section of the hotel and the water pressure in that room was not great ( fine one minute, cold the next, then ahit of scalding water) On Tuesday they had a room for us in the South tower. What a difference! King bed, ocean view, and a balcony on the 6th floor! Get the south tower if you can. Its newer and the bathroom is much bigger! All for no extra charge!. If we would have asked for a room like that when we made the reservation we would have payed more for that upgrade. Thank you to manager Hector and front lobby clerk Sara for helping us with our room change. They were extremely friendly and helpful! The rest of our stay was more than we hoped for. The service was always friendly and the place was beautiful. The 3 pools were clean and pool 3 was the most fun. The water is cold, but this time of year though its hot through the day, its still cooler at night and I guess it never warms up enough. The beach has erroded quite a bit, but thats every beach in Cancun. The waves are extaordinary and the water is unbelievable.! We had no problems with the food. Not a huge selection, but quite good. Overall, we definitely recommend this hotel to anyone ,of any age(we are in the 50-55 age group), and will definitely be back again
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