have just read latest reviews for this hotel. BARCE3LO TUCANCUM, CANCUM. I too was robbed while staying here. i insisted to the hotel manageress that i was convinced it was the maid. also 2 men working in room with her. we also were next to adjoinng room, management admitted there was investigation going on. still 1 year later no correspondence from hotel. i left forward address, it upsets me even now. expensive jewelery taken including my 30 year wedding and eternity ring. plus white gold necklace. this went missing from bedside drawer. please be careful staying at this hotel. as you will see from reviews theft is a big issue at the barcelo. and it is internal theft

lets start with the rooms... our maids came to our room last cuz we were on the top floor.. so we had to call them to ask for towels early in the morning and they would only ever bring three even though there was four of us so we had to share. The showers went from exteme hot to extreme cold without even touching the nossels.. The toilets over flowed all the time, then they got mad cuz we were just suppose to know we werent allowed to flush the toilet paper. My roomate and i who shared the same bed were covered in bed bug bites. I had a total of 20 on my legs. The beds were very hard and had stains. The veiw was AMAZING though, but our friends we were with got a room on the other side of the hotel facing a huge building.... What else hmm.. The bartenders were really nice, the food SUCKKEDD, really bad!! Also there was an incident with one of the staff members following one of our girls, they handled it pretty professionally and escorted him off the property but still!! Security was annoying, they wouldnt let you walk along the beach at night or dip your feet in the pool... I think our stay would have been muchhh better if we stayed somewehre else..

Our party of 5 (3 adults, 2 teens) were warmly welcomed at check-in and given adequate explanation regarding towel cards which has seemed to be a problem with many guests at check out. Our room was in the older part of the building but we were able to upgraded to the south tower the next afternoon. Sara, at the front desk, was extremely kind and courteous during this process. Our rooms were kept very clean, all the bar and wait staff were helpful and friendly. There is very little beach left in Cancun, not only at this hotel, but in Cancun in general. It was windy most of the time but we were able to be in the ocean which was warm and lovely. The teens enjoyed the games at the pool. We rode the bus to take the "cat" to Isla Mujeres at .70 US. Kulkucan and Isla Malls were nice shopping malls. The food was always plentiful with breakfast being the best meal. I agree with other reviewers that after a few days the menu did not seem to change much for lunch and dinner and was rather bland. We are not "gourmets" so could work with this. The drinks and beer were OK but we do not drink a great deal so my opinion in this area is pretty limited. All in all, I felt this hotel was a good value. I believe that if you treat people with respect and are friendly ( a smile and patience goes a long way) you will receive excellent service at this hotel.

I just got back from the Barceló Tucancun we had a group of 23 people for our son's senior trip. What a mess. We reserved 7 Ocean front rooms all on one floor. Confirmed this 1 week prior to traveling. When we arrived we were scattered on different floors, one family was booked on 2 different floors. We were told that it would be $39 a night to upgrade; even the sign said $15.00 posted next to the front desk. We asked for manager and told that Edgar would talk to us at 3:00 by 6:00 Edgar still was not available we were too hot and tired to argue any more. We paid $25 a night to be upgraded to ocean front and all on one floor. The hotel was not even full. Half the restaurants were closed. Food could have been better. Our party ate at the buffet on Saturday night and everyone got sick, so it was a long flight home. One person ended up in the ER on Monday morning. They never mopped or cleaned our floors all week, the elevator floors were never cleaned same stains on the floor all week. Bar service was slow. Could not find bar with top shelf liquor. Spent all our time by the pools, activity pool staff was fun they really kept the kids going. There is no beach anymore. We have been to Cancun 4 times before this is the worse place we have stayed. I would not stay here again, spend a little more money and stay at the Palace Resorts it is worth it. If we did not have a big group, it would not have been as much fun, as we made our own fun and pretty much ignored the hotel. Skip the Party Hopper pay $40 at the door at Senior Frogs and stay there all night. TOO much fun there......