Found a great last minute deal to Barcelo and decided to jump. I have to admit I wasn't too confident after reading some of the reviews but a vacation is a vacation. And Cancun is always beautiful!
We were supposed to stay in a lagoon view room but received a room in the South tower with corner balcony. Beautiful view of the ocean complete with the sound of rushing waves. It was a very windy week and the beach alas is virtually non-existent.
That being said this little resort is one of the best kept secrets in Cancun. Great for a quick escape. The staff are friendly and very accommodating. The food is really not bad at all. I took a picky teen who had no problem finding something to eat. And yes the breakfast is AMAZING!!!
Granted this is not a four star resort but is very clean and well maintained. The staff and quests alike were all very friendly. The activity pool was always lively.
Thanks to all the Barcelo Tucancunatics on TA :) who calmed all my fears and answered all my questions. MUCHAS GRACIAS

have just read latest reviews for this hotel. BARCE3LO TUCANCUM, CANCUM. I too was robbed while staying here. i insisted to the hotel manageress that i was convinced it was the maid. also 2 men working in room with her. we also were next to adjoinng room, management admitted there was investigation going on. still 1 year later no correspondence from hotel. i left forward address, it upsets me even now. expensive jewelery taken including my 30 year wedding and eternity ring. plus white gold necklace. this went missing from bedside drawer. please be careful staying at this hotel. as you will see from reviews theft is a big issue at the barcelo. and it is internal theft

lets start with the rooms... our maids came to our room last cuz we were on the top floor.. so we had to call them to ask for towels early in the morning and they would only ever bring three even though there was four of us so we had to share. The showers went from exteme hot to extreme cold without even touching the nossels.. The toilets over flowed all the time, then they got mad cuz we were just suppose to know we werent allowed to flush the toilet paper. My roomate and i who shared the same bed were covered in bed bug bites. I had a total of 20 on my legs. The beds were very hard and had stains. The veiw was AMAZING though, but our friends we were with got a room on the other side of the hotel facing a huge building.... What else hmm.. The bartenders were really nice, the food SUCKKEDD, really bad!! Also there was an incident with one of the staff members following one of our girls, they handled it pretty professionally and escorted him off the property but still!! Security was annoying, they wouldnt let you walk along the beach at night or dip your feet in the pool... I think our stay would have been muchhh better if we stayed somewehre else..

Our party of 5 (3 adults, 2 teens) were warmly welcomed at check-in and given adequate explanation regarding towel cards which has seemed to be a problem with many guests at check out. Our room was in the older part of the building but we were able to upgraded to the south tower the next afternoon. Sara, at the front desk, was extremely kind and courteous during this process. Our rooms were kept very clean, all the bar and wait staff were helpful and friendly. There is very little beach left in Cancun, not only at this hotel, but in Cancun in general. It was windy most of the time but we were able to be in the ocean which was warm and lovely. The teens enjoyed the games at the pool. We rode the bus to take the "cat" to Isla Mujeres at .70 US. Kulkucan and Isla Malls were nice shopping malls. The food was always plentiful with breakfast being the best meal. I agree with other reviewers that after a few days the menu did not seem to change much for lunch and dinner and was rather bland. We are not "gourmets" so could work with this. The drinks and beer were OK but we do not drink a great deal so my opinion in this area is pretty limited. All in all, I felt this hotel was a good value. I believe that if you treat people with respect and are friendly ( a smile and patience goes a long way) you will receive excellent service at this hotel.