Our first room was roasting and tiny. They tried to repair the air conditioner, but couldn't. Said they were too full to change rooms until the next day. While I was in the process of changing rooms the next day, the maid went through my husbands pants pockets that were laying on his suitcase, went in a buttoned pocket and removed $100. I told the front desk about it, not expecting anything because he left it there at his own risk, but he said oh well that happens. Then he said I owed $78 to change rooms. Our next room was bigger, but the beds were terribly hard. The air conditioner ran in that room, but the room never got below 25 degrees C (77F). They said that is as cool as it will get. The resort only has a narrow strip of beach. So if you are looking to lay on the beach, this is not the place. It seemed like they were low on staff. Service was friendly, but scarce. One girl was getting drinks for 3 different pools that were packed. At times there was only one person working the front desk and you had to stand in a long line (not at the heavy check-in or check-out time either). We've been to Cancun twice before and stayed at the Westin-Regina and loved it. We only stayed at this place because it was a last minute Priceline deal...didn't end up being such a deal. We will never stay at this place again. Westin-Regina had a lovely beach, with wait staff that came out there to serve you...very relaxing.

1st room the air con was not workin! 1 girl spent the day vomitin after eating the buffet! Didnt have choice of restaurants! Cockroaches in the rooms! And 2 of us came back with SWINE FLU!!! But, Vanesa an Mariana where very helpful an friendly! So now we might not be able 2 go 2 are friends wedding!!!

We had a very large group of 10 people (3 different families) and each of us were very pleased with our stay at Barcelo Tucancun Beach Hotel. The hotel had just re-opened the day we arrived (due to the swine flu), this was June 1st. We actually were the 4th people to check in to the entire hotel. For most of the week we had the run of the hotel to ourselves. We were very pleased with the friendliness of the staff. Their athletic director was AWESOME, her name is Vanessa and she MADE our stay at Barcelo a lot more fun. The pools were great, the grounds were well tended and the food was good. The food got a little old after 5 days but you'd have that anywhere, the waiters were excellent too. The hotel had 2 nights where they had special planned evenings of dance and music along with buffett food. There was Caribbean NIght and Mexican Night and both nights were awesome and the food was excellent. The waiter we had both nights was wonderful and very attentive to our needs. (his name was Jorge)
We would definetly go back and stay with this hotel again. Looking forward to next year.

My partner and myself went for a much needed break, and chose the Barcelo Tucancun 'Beach', becacause of its location ( right on the beach ), when we arrived it was quite late, however next morning, we awoke to discover there wasnt any beach, we were constantly approached by timeshare reps who are actually based in the hotel, the food was average, but drinks were plentiful, however, staff were very friendly, this was our third trip to Cancun, but after this trip, we wont be going again, its great there if you like shopping