We arrived at the hotel around 9 pm, the guy at the reception was really very kind and friendly. He gave us all the needed info and arrange for a taxi when we asked for.
The hotel outside is very nice, there is a nice garden with swimming pool. The hotel is not really centrally located as you need to take a taxi to reach restaurant and bars. Room was fine, big enough and clean. The bathroom was old, tub was broken and seemed to be not really clean.
Breakfast was ok but there are better places very close at same price.

If you are going to Cancun, especially on business, this is not the place to stay. Wireless doesn't work very often. Location is not convenient to anything. Nothing really within walking distance. Either stay downtown or more into the hotel zone (Calling this zona hotela is a stretch).

Well maintained hotel and property. Nice family/business/tourist feel. Great pool and morning pool side breakfast buffett. We booked tours in advance and did not stay at the hotel that much during the day. 10-15 min walk to the public bus stop (65 cents USD) but not bad. Free wireless internet did not work well from our room but ok in the courtyard and lobby areas. We would stay here again.

May I first say that we vacation in Cancun every year and have been doing so for the last 12 years. We own at the Royal Sands and Islander, both 5 star resorts. We arrive early in the week every year to get the most out of our stay and we always start our visit here at the H.I. Ex. We have never been let down. Understanding that this is not a 5 star experience, it is by far the best bang for the buck. The full buffet breakfast is wonderful. Hot, cold, variety, authentic, poolside and great way to start your day. You can eat enough to carry you through to dinner if you wanted. The grounds are kept very clean and very green. The rooms are what you would expect for this price. The service is great. Bellboy at the door. Private parking lot with security. Though security has never been our concern. The location of the hotel is off the Hotel Zone located on Pok ta Pok. Easy to get to. Either by car, bus, feet or Taxi. It is located further north on the strip and is closer to downtown as compared to the airport. Minutes away from CocoBongo, Hooters, Etc. Walmart and Sam's Club is available as well. Be prepared to speak spanish though. Walmart in Cancun is not your American version. Same store front, same inside, same blue smocks but totally espanol. Do no expect to go to the deli and order your sliced ham in english!!!! The staff at the H.I. Ex is very well spoken in both languages. You can try your espanol there and they will help if needed. We found that more locals, meaning local travelling families and business class, use this hotel. It is always a quiet hotel. The rooms offer two doors of entrance. One door is in a common inside hallway and the other is from the outside pool courtyard. Chairs and lounges are plentiful. The AC in the room is more than adequate. The towels are great sized and do not feel like 50 grit sandpaper. Pool towels are available as well. If there is anything that I must say bad about the hotel is that like all hotels or public areas in Cancun, someone is trying to sell you something, timeshare, snorkle package etc. This hotel has a desk in the lobby disguised as a help desk. And at this desk is the nicest woman who will help you........to buy what she is offering. Persistance on both parties. You are saying no thanks and she is saying just try it. BoTToM LiNe - Do NoT ATTeND AnY PReSeNTaTiON To AnY PLaCe FoR aNy THiNg - JuST SaY No. Or like me, learn the hard way and suffer. If it helps the men here, my wife is as picky as they come. She will stay here without complaining. You might not know it, but that says it all.