DO NOT SPEND EVEN ONE SECOND THINKING ABOUT STAYING AT THIS HOTEL! Back in May of 2004, we booked 9 nights to stay at the Ocean Club Suites over Christmas. We arrived late on the 25th, after spending 3 1/2 hours going through customs at the ariport, to be told that we did not have reservations at their hotel. I booked the room through hotels. I had the reservations in my hand. I had aslo caleed hotels. on two different occasions to make sure that everything was in line with our reservations, the problem was not on their end. I showed the manager, Hector Soas, my reservations. He looked at them and said "Sorry I do not have you written down in my book. These are not my reservations, I cannot help you". Of course he had double booked the room. He left us standing there. he would not let us even use the phone to call anyone. He said "this isn't my problem, I can't help you".
I then asked him to look back to his reservation book back in May when we made the reservations to see if our names were written down then. He would not do it. He simply said - No, your name is not there.
He basically left us standing in his lobby with no where to go at midnight. At that point, he would not even acknowledge that we were in his lobby. We were left standing there watching the cockroaches skitter by our feet. We were lucky enough to find a place nearby called the Laguna Verde. Don't get me wrong - we would not stay there by choice. We were stuck for 9 days with no room and we had nowhere else to go. At least the Laguna Verde was clean, there were no cockroaches scurrying about our feet.
I would also like to add that if anyone is thinking about staying ANYWHERE out in the Pok-Ta-Pok area - think again! It is quite a long walk if you are catching the bus and the cabs are $7.00 or more each way. After a few days this really adds up.
My advice - if you are going to Cancun, go to an All Inclusive Resort and verify with the hotel that you actually have a room before you get there.
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