I will start this off by saying this was our first trip to Cancun and it WILL not be our last. Although we had a very bad experience staying at the Ocean Club, that did not take away from our having a great time. I can not say one good thing about The Ocean Club. Its 4 stories no elevators, toilets wouldnt flush, food was terrible, beds/pillows should be burned for firewood. Stoves didnt work in each of the THREE units we were assigned to, Sewer Gas in two of the rooms .I could go on but I am sure you get the picture. We went so many places in 5 days I cant begin to remember them all. The Mexican Food we ate was outstanding. I like to eat with the locals so I tried everything I could find that I couldnt get in the states. I did keep one or two rules about water and fruit, there were four of us and no one got the Hersey Squirts. I am quite impressed with the friendly people. I know they want our peso's, but these people were really nice to be around. My one advise to myself when we return in March is get some better walking shoes. My dogs barked at by the end of the day... All in All I would say That this was one of the best vacations we have ever taken.

DO NOT SPEND EVEN ONE SECOND THINKING ABOUT STAYING AT THIS HOTEL! Back in May of 2004, we booked 9 nights to stay at the Ocean Club Suites over Christmas. We arrived late on the 25th, after spending 3 1/2 hours going through customs at the ariport, to be told that we did not have reservations at their hotel. I booked the room through hotels. I had the reservations in my hand. I had aslo caleed hotels. on two different occasions to make sure that everything was in line with our reservations, the problem was not on their end. I showed the manager, Hector Soas, my reservations. He looked at them and said "Sorry I do not have you written down in my book. These are not my reservations, I cannot help you". Of course he had double booked the room. He left us standing there. he would not let us even use the phone to call anyone. He said "this isn't my problem, I can't help you".
I then asked him to look back to his reservation book back in May when we made the reservations to see if our names were written down then. He would not do it. He simply said - No, your name is not there.
He basically left us standing in his lobby with no where to go at midnight. At that point, he would not even acknowledge that we were in his lobby. We were left standing there watching the cockroaches skitter by our feet. We were lucky enough to find a place nearby called the Laguna Verde. Don't get me wrong - we would not stay there by choice. We were stuck for 9 days with no room and we had nowhere else to go. At least the Laguna Verde was clean, there were no cockroaches scurrying about our feet.
I would also like to add that if anyone is thinking about staying ANYWHERE out in the Pok-Ta-Pok area - think again! It is quite a long walk if you are catching the bus and the cabs are $7.00 or more each way. After a few days this really adds up.
My advice - if you are going to Cancun, go to an All Inclusive Resort and verify with the hotel that you actually have a room before you get there.

This was the worst experience ever. My husband and I went there for our honeymoon and spend 4 nights there. Out of the time that we were there we were switched rooms 3 times. Nothing worked, we had no phone and the beds are made of concrete so you can sleep together.... Imagine that, on your honeymoon and in two separate beds, Anyways, there was NO hot water the whole time we were there so we would come home every night and have to boil water so that we could atleast shower using a pot of boiling water and a cup to wash it off with. When we talked to their manangement about the water situation they said that it would be fixed the next day and that was the same thing that they told us the next and the next day until finally someone was honest and they said that the water heater was broken and that it had been for over a week. I guess that if you like to rough it out and boil water so you can shower this is the perfect spot but for me I wouldnt wish this to ANYONE out there.....

I can't complain with any of the Reviews here, this is the hotel of choice for UK charter airline MyTravel and they kindly stitched me up in this place.I came to mexico with my tourist guide goods, not realising that I would need natural history books too, cockroaches, biting ants that like to share your bed, and of course mosquitoes which come as standard in these climates.Hot water, erm there aint none.The room was literally falling apart, a little worrying as you may get stitched for the repairs.I didn't see the pool being treated once, so I wouldn't go in there, especially after spring break.The place is so filthy, I didn't entertain eating or drinking there.There is a squash court in the hotel which borders the rooms, so expect a wake up call around 7.00am by some Mexican guys perfecting their Monica Seles grunting impressions and then acting like a drunk spring breaker thats just had his first kiss when a point is won.Room secruity is non-exisitent, a five year old could break in.My advice if you want a budget hotel is:-Carisa y Palma, right next to Hard Rock Cafeor Cancun Plaza in the south of the strip.