We had over $500 stolen from our purses by the cleaning ladies. We were inside the villa but asleep in the rooms. The 2 purses from which they stole, were out in the living area. Management has done nothing about it. We did fill out a report with their security but aside from that, nothing. I was told to come back to the front office the next day to speak to the manager at 10am but he never showed. I continued to go back until I had to leave for the airport at 2pm and he still never showed. I was then given a telephone number to call once I arrived back in the states and was told a manager would be available at 10am on Monday. Guess what, no one's there. We will NOT be returning to this hotel!!!!!!!

Our original vacation plans were ruined, so at the last minute we booked a two room suite here. It's hard to find accommodations for a family of five, but this set up was great. The room was clean and well furnished. The plumbing was fragile, with occasionally clogging toilets and a distinct lack of hot water on some days. The hotel's facilities are on the older side and at one time it probably represented first-class accommodations. At this point, everything is slightly shabby when compared to the fancy new hotels nearby. The trade-off, however, is having a lovely garden outside your room instead of a hotel corridor and an attentive staff.
The pool was beautiful but much too cold for any of the guests to swim in for any length of time. The beach was small but fine.
The only thing worth eating for dinner is the fajitas. There are few other restaurants around, but it's easy to take the public bus into the downtown area. Overall, a pleasant experience.

Spent a week in Feb.2005 in a waterfront room. The accomodations were adequate - not fancy. We were impressed with the wait staff; always freindly and helpful. The food in the restaurant was wonderful and always fresh. We would go back if they would guarantee a new mattress.

Our original hotel had overbooked so we were transferred to Villas Tacul. It was wonderful. Mostly adults on property, room was on the small side yet very clean, lots of towels, 95% of waitstaff was very courteous and friendly, food was all good - great salsa and guacamole (try their Ixtapa salsa in very small doses), beach pristine and uncrowded. The A/C was a little noisy however we slept with sliders wide open - no problems or worries. Pool was cleaned every morning, beautiful birds all around and yes, a ton of iguanas sunning themselves in the gardens. Front desk check in was easy however, back room office staff was nowhere near as polite. Try to cut a deal with the on-site tour promoters, their price doesn't have to be what they initially offer you. We didn't get their posted exchange rate for USD either. They gave less and I didn't realize it until later. All in all, we had a fabulous time and would definitely return.