The Villas were a little shady. Security wont let other people or booze in your Villa unless you bribe them to get stuff in. We also heard stories from other guests that they had money and jewery stolen. When the asked the front desk for the problem to be corrected they were told that it wasnt thier responsibility if things were stolen. We offered the security guards beer and they refused. The pool was really nice and the private beach was never crowded. DONT eat the food there. We had burgers and for 68 pesos its not a bad price but the food is nasty. The guys behind the counter are helpful to a point, only if you tip them. We ended up not tipping anyone and we had nothing stolen. Probually because we had 6 guys and averaged 6'3'' 225lbs. If its a group of girls do not stay there.

I just returned from the Villas Tacul a week ago-- it was fabulous! We received a very spacious and clean villa with a kitchen, three bedrooms and three bathrooms. The staff was incredibly friendly and eager to make our trip to Mexico a pleasant one. Each morning they greeted us by our first name, and even supplied us with free drinks on our first and final nights in Cancun. The beach was clean, sunny and not crowded at all. When you look next door at the crowded, noisy beaches of the all-inclusive RIU, it makes you incredibly grateful for the Villas Tacul. If you are looking for a real taste of Cancun, and not only a glimpse through the windows of a completely Americanized all-inclusive resort, choose the Villas Tacul. It will be an experience you'll never forget.

We had over $500 stolen from our purses by the cleaning ladies. We were inside the villa but asleep in the rooms. The 2 purses from which they stole, were out in the living area. Management has done nothing about it. We did fill out a report with their security but aside from that, nothing. I was told to come back to the front office the next day to speak to the manager at 10am but he never showed. I continued to go back until I had to leave for the airport at 2pm and he still never showed. I was then given a telephone number to call once I arrived back in the states and was told a manager would be available at 10am on Monday. Guess what, no one's there. We will NOT be returning to this hotel!!!!!!!

Our original vacation plans were ruined, so at the last minute we booked a two room suite here. It's hard to find accommodations for a family of five, but this set up was great. The room was clean and well furnished. The plumbing was fragile, with occasionally clogging toilets and a distinct lack of hot water on some days. The hotel's facilities are on the older side and at one time it probably represented first-class accommodations. At this point, everything is slightly shabby when compared to the fancy new hotels nearby. The trade-off, however, is having a lovely garden outside your room instead of a hotel corridor and an attentive staff.
The pool was beautiful but much too cold for any of the guests to swim in for any length of time. The beach was small but fine.
The only thing worth eating for dinner is the fajitas. There are few other restaurants around, but it's easy to take the public bus into the downtown area. Overall, a pleasant experience.