On arriving at the Blue Bay Club we were a bit concerned regarding it's location. Don't be put off by this, they are building a new highway and so you have to take a de-tour around the local village. On arrival we were welcomed by the doorman, who was very helpful, these guys work hard there is no lift in the hotel and the doormen carry your luggage to the room despite the amount of stairs they have to climb.

HOTEL - The hotel is lovely, very relaxing and peaceful. Be aware that you are out of the hotel zone and it costs approx 180 pasos one way to the hotel zone, and approx 90 pasos to downtown. Taxis are easy to get hold of. The hotel provides a shuttle service that runs throughout the day at set times, which is helpful and reduces the cost. You can't fault the staff they work night and day to please people and go out of their way to help you. All staff speak good english.

ENTERTAINMENT- Day time activities run throughout the day, the only down fall to this hotel is that the entertainment ends at 2230. You can't fault the entertainment team they work hard to aim to please. The team do accompany vistors to the local clubs. But be aware this hotel is not a hotel if you want to party all night.

ROOMS - Bigger than expected, very clean. Maid changes beds on a daily basis and room is cleaned throughly.

FOOD - During our stay we have not had a bad meal, variety varies on a daily basis. Traditional mexican food is served, be adventerous and try some it's very good. Snack bar is very good and the food is lovely. Drinks are served throughout the day, bar staff are very helpful and will make any drink that you ask for.

Overall we have had a lovely stay at the Blue Bay and would recommend the hotel to anyone. A fantasitc holiday and looking forward to returning next year.

From the moment we arrived, we were completely disappointed. Attacked by mosquitos at the entry, told to head down a long, completely dark hallway, including stairs!, to our room ... the lights were all turned off to save $$, tv's didn't work, refrigerator wasn't plugged in prior to our arrival, so the two bottles of water we were given were warm. The one ala carte restaurant was closed due to low resort occupancy, the food at the buffet was not good, the bars would only give you glasses of water, soda, etc., not bottles or cans to take to your room. The only item stocked in our mini-bar was bottled water. Went to the adults-only sister resort, Temptation, on a day pass, and were not allowed to eat dinner there. Evidently we could only hang out at their pool, not eat their food. Horrible experience. The pool at Blue Bay was tiny and filled with kids all the time. Never any quiet time at the pool. Would never stay there again.

Well, if you like brutal honesty, continue reading. If you want another mundane review, read the next one.
To start, the resort is nice. If you are expecting something more than nice, this isn’t it. It is on a road that there are several resorts that have gone out of business. Thanks to our media, who likes to take a virus that has the potential of killing .0000000000000001% of the earth’s population and making it a lead story which is destroying a country’s economy, instead of focusing on a president who has yet to make a good decision. They are hurting. They had 75 rooms rented. Now, that said, it worked out to our benefit. The normal al la carte restaurants were brought in to the main buffet area and we were allowed to order off the menu every night. The food was wonderful. You must get beef carpaccio and the fish in butter sauce and the Mayan coffee and the, well, you get the picture. Leo, the bell boy (concierge) is your best friend. He can answer any question you have. He made or trip. He also helped with the one thing I really wanted to do. You MUST go to Isla Mujeres. Walk outside, go across the street and wait for a van with a stripe down the side to come by. Throw up your hands and he will pull over. For my wife and myself, it cost about $.50 to go to UltraMar ferry. The ferry company just bought 2 brand new boats. They’re great. Grab a beer and go to the top. The cruise takes about 15 minutes and cost $7 round trip. It runs every ½ hour. Once you’re on the island, grab a golf cart for $40 for the day and go cruising. There are a lot of police and military. This may make you think that it is not safe. This is untrue. They have a police and military so no one ever thinks about doing something stupid. Go north and there is a bar next to a huge bronze statue. Stop in and get a bucket of Modelo Light. It is the closest thing to a Bud Light you can get, and it’s $4.50 for a bucket of them. Take the cart around the island, it is beautiful. There is a snorkel place next to Graffon Park and it will cost you around $8 to get in and another $8 to rent snorkeling equip. It is much cheaper than the park. Back at the resort, go down the road to the next small dock. There is a small restaurant that serves the fish the same day it was caught. I got a 5 Lb. red snapper fried up, had three cokes and he gave me two Sol glasses for $16 including a $5 tip. It was awesome (they do not speak English so just put your hands up to your cheeks and make a fish face. He’ll know what you want). Back to the resort. The staff is outstanding. Let me let you in on a little secret, well it’s not a secret, it’s common sense. TIP the people! They are struggling. They need money bad. They will treat you great if you don’t, but come on, they are hurting because of our stupidity and they appreciate it more than you know. I tipped every time I got anything. Just a dollar. The same tip you would give any bar tender if you paid for the drinks. You will never have to tell them what you want again. They will remember, and they will give the best booze and as much of it as you can handle (ask for a topper). I have rambled enough. Please stop watching the idiots on tv and get off your butt and go to Mexico. It is beautiful, the people are great and you will not be disappointed. Unless you are a grumpy [--]that complains about everything and believes all they say on tv. You should just stay at home, in bed and never leave your house because the world is going to end and we are all doomed. The rest of us…get out and have fun, spend some money. You can’t take it with you and were all going to die of something, sometime.
PS: I don’t care if you don’t find this review helpful. Please go to the tanning booth before you go. This you will find this helpful.
Go Bucks!

After reading many a review I decided it won't be all that bad to try, after all I was just after a little R&R all by myself. It was horrible. When the shuttle dropped me off....I was in shock. It was in the middle of nowhere, and the lobby was dark, dingy and humid. I gave it time though, I had been up for awhile traveling and wrote it off to being tired. The pool was small, the beach was horrific...full of seaweed and small. The food was terrible and the drinks were worse. I went to sleep hoping the next day would be better. The next morning breakfast was worse...flies on the food and they were serving things that I have no idea what they were. I spoke to the RCI representative and told him how disappointed I was. I was moved to the Grand Mayan in Playa Del Carmen....now that is what a vacation should be. Once the staff knew I was moving they were rude and not helpful at all. My advice....don't stay here....everything was awful. I must say I spent less money at the Grand Mayan which wasn't all inclusive and had a much better vacation. STAY AWAY from the Blue Bay Club!!!!