Went with my partner and her family in Sept/Oct 08 for 14 night all inc.
We were very impressed with the accomodation, we had an appartment within the hotel comprising of 3 bedrooms each with own bathroom. All the baths were jacuzzi type but only one of the three worked. Did complain twice to reception who sent out the maintenance guy, he had a look and disappeared but didn't return. Gave up in the end.
Also had a large living area, and fully equiped kitchen (see photos).
Food was ok first week, but menu repeated 2nd week, so ate out some nights.
Some meals are served in the sister hotel across the road, on show nights. Also a couple of in resort restaurants.
The hotel is quite a considerable distance from the up town area of cancun, and outside the hotel there is nothing but open ground. A small shuttle bus runs up and down constantly, mainly picking up workers and local people. This takes you downtown for a few cents, and from there you can get the bus into uptown where all the action is.
A cab will cost you around $7-10 max. During our stay it was very humid, and most of the days were overcast, so not impressed with the weather! Advised best time to go for sunshine is Jan/Feb. The hotel is right on the beach, with views over the little marina. All inclusive does not cover brand name spirits such as Bacardi, only local spirits. Eating out is reasonable, recommend Bubba Gump uptown for fish/sea food. Many night clubs and bars which put on mexican style shows.Some famous clubs such as Senior Frog, and Coco Bongo. Beware of very large lizards sunning themselves on your balcony, 1st thing in the morning! In conclusion, would go again but in early part of the year.

An absolutely beautiful hotel. All staff - from maids to bar staff right up to managers - are so helpful and go out of their way to ensure you have the best holiday you can. Set about twenty minutes (in a taxi) away from the main "Party Zone" (costs around 200 pesos or $20 in a taxi to get to the party zone), it is a lovely hotel. Although it is chilled and very relaxing, the entertainment team provide plenty of entertainment - from beach volleyball and pool basket ball to sword fights on the roof dressed as pirates!! The shows they put on in the theater are brilliant and are definately a must see (although sit at the back if you dont like to be integrated into the shows lol).
The pool itself isnt the biggest although when your straight onto the ocean it doesnt really matter. Whilst we were there we found that, at weekends, the hotel seemed to fill up with lots of Mexican families. In some cases, they outnumbered the amount of tourists in the hotel!
The beach is gorgeous and despite the many reviews on here complaining of sea weed it is absolutely fantastic. Yes, there is sea grass washed up on the shore but it really isnt that bad. In fact on most mornings there was a man shovelling the grass onto the back of a truck to remove it from the beach. He did this so early that many tourists never even saw the sea grass washed up.
You will find that bar and restaurant staff will go out of their way to help, refilling drinks before empty and in some cases having drinks ready for you as soon as they see you walk towards the bar!! Catering staff were fabulous as was the food - which varied each evening. It was a buffet style service for each sitting although for those that prefer an a la carte menu there is opportunity to book at the on site Oysters restaurant.
We had maid service every single day and the day we left we even had a note left by our maid wishing us a good trip home. This highlights the nature of the staff at the hotel- always happy, polite and ready to help.
Tips - we tipped literally a couple of dollars each time. If we had been sat at the pool bar all day, at the end we would tip the bar tender a couple of dollars. The same went for restaurant staff and the maid service. We were told by our rep not to tip every single time just as and when you felt necessary - although believe me with the level of service you recieve you could easily tip every single member of staff every day.
Another tip for travellers to Mexico is to take both Dollars and Pesos. When buying souveniers (like from the hotel store) pay in pesos as you will almost always recieve your change in pesos. Although it is better to pay for excursions and tip in dollars.
Overall, the holiday was absolutely fantastic with not a single complaint. I would advise anyone wanting a calm and relaxing holiday to go the Blue Bay hotel. Absolutely brilliant!!

Blue bay Club is without a doubt the most amazing place we have ever been, the hotel is beautiful and clean the staff can never do enough for you. The choice of food is great! The activities team work tirelessly nd provide top quality entertainment. we have stayed at the hotel twice in the last three years and we are returning with our son again in October. This Hotel and its staff deserve unlimited praise, you would not get amazing service like this anywhere else!!

On arriving at the Blue Bay Club we were a bit concerned regarding it's location. Don't be put off by this, they are building a new highway and so you have to take a de-tour around the local village. On arrival we were welcomed by the doorman, who was very helpful, these guys work hard there is no lift in the hotel and the doormen carry your luggage to the room despite the amount of stairs they have to climb.

HOTEL - The hotel is lovely, very relaxing and peaceful. Be aware that you are out of the hotel zone and it costs approx 180 pasos one way to the hotel zone, and approx 90 pasos to downtown. Taxis are easy to get hold of. The hotel provides a shuttle service that runs throughout the day at set times, which is helpful and reduces the cost. You can't fault the staff they work night and day to please people and go out of their way to help you. All staff speak good english.

ENTERTAINMENT- Day time activities run throughout the day, the only down fall to this hotel is that the entertainment ends at 2230. You can't fault the entertainment team they work hard to aim to please. The team do accompany vistors to the local clubs. But be aware this hotel is not a hotel if you want to party all night.

ROOMS - Bigger than expected, very clean. Maid changes beds on a daily basis and room is cleaned throughly.

FOOD - During our stay we have not had a bad meal, variety varies on a daily basis. Traditional mexican food is served, be adventerous and try some it's very good. Snack bar is very good and the food is lovely. Drinks are served throughout the day, bar staff are very helpful and will make any drink that you ask for.

Overall we have had a lovely stay at the Blue Bay and would recommend the hotel to anyone. A fantasitc holiday and looking forward to returning next year.