I just wanted to drop a quick note to say that after just spending 5 days at the Omni America I was very satisfied. The hotel has undergone extensive renovation, and is very much a boutique style hotel in the downtown area. We loved the service, the food was great and the room was acceptable. It is downtown, but they offer a shuttle to other Omni properties but we enjoyed walking around downtown and hanging with locals.

I stayed at this hotel in december of 2007. This Hotel is not bad only lacking in some areas. Restaurante food was repeated for seven days and there was no buffet as mentioned in the program. Menus are wriiten only in english and lot of travellers asked the waiters dfor assistence and they did not speak english. Quantity very bad.......most was about the plate decoration and hardly no food and the quality was bad....plus the majority on the menu was fish
At poolside no drinks were served we had to pick them up from the bar. In room internet never worked.....reception lacked of english speaking personal...although they tried........nice people busboys never helped with luggage upon arrivel.......very poor experience

This is one of the worst experiences I've had since going back to Cancun. It doesnt pay to save money if you want to have fun spend extra and stay in the Hotel zone. The staff seemed very racist as if they had a problem w/ me and my friends. Also they changed there policy daily on us, one day we were able to bring guest the next we had to pay 35.00 usd per person (Thanks to Benjamin). One day they shut the power off to my room because they assume we were partying in
the room our key card worked one day then didnt work. Security followed us constantly like we were criminals. Also when we spoke to the manager Gustavo he seemed as if it didnt matter to him all he kept saying is that he's going to look in to it. On our last day they
seemed relieved to see us leave. We were never giving any information
about the amenities that they offered and when we asked about food in
the area they sent us across the street to OXXO as if they didnt want
us in that area. We had to walk around to find food so much for treating us like customers. If you want to have fun and not have some
one treat you like less of a human being dont stay at the Oasis stay at the hotel zone in one of there hotels.

Stayed the weekend of Jan 12 to 19 2007. Well where do I begin. This place by any means is NOT A RESORT, plan and simple it's a HOTEL. If anyone pays more then 1000$ including taxes PLEASE listen to my advise and spend a few hundred more at a nice RESORT. If you find a deal under 900$ and don't care to have a beach at your footstep or sun after 3pm because thats when the sun is blocked by the side of the hotel then by all means stay here. Ok try to break it down for you.
Beach that's a laugh this place dosen't have one. You have to get up by 8am register for the shuttle bus that comes picks you up takes you down to Oasis Cancun. It's nice that you have all access to the food their and drinks. The sad part is you realise that you can't sleep here and have to return to your HOTEL.
Staff was freindly nice people.
The pool was small cold, not many people ever went in manly because they went to Oasis Cancun beach.
Food was good, Breakfast, Lunch and Dinner same food everyday they really like to recycle the food here.
Rooms were nice clean looking but they never changed my sheets. I know this because I read a review of someone putting a few drops of fruit puinch on the end of the sheets so I did the same and it was still their 7 days later. I never tiped the maid because of this.
Alright I read a review that was saying this place is close to the Bulldog Cafe, WOW WAY OFF, maybe if I stayed at the Oasis Cancun. Here the only club that is close by like 10 minutes is LaBoom. You have to release that this place is located in the OLD downtown Cancun. The area where all the fun clubs are is about a 20 to 30 minute bus ride durning the week, weekend is a little better. I say it takes that long because anyone leaving to go to the nightlife ususally leaves around 8pm and here is the problem. Oais America is surrounded by 90% locals that live in this area or work in this area which means buses are always full. I was waiting 15 minutes some nights just to get a bus to stop. Why didn't I get a taxi you might say, well that's a laugh taxi cabs all hang out where the clubs are obviously that's where everyone is. I found the reason why the buses were so full is beacuse the locals are either going to work or coming back from work.
I love Cancun had a great time at the clubs some of the best experiences of my life. The club life if you are that kind of peron is out of this world you almost think you were dreaming going to some of these places. To list a few The City by far the biggest and best club there, Coco Bongo's great place to pick up Cougars and Senior Frogs. Best place to go durning the day is Fat Tuesdays great place to go have fun, join in on some drinking games it's a blast.
I should have paid 200$ more which would have been around 1300$ taxes in and stayed at Oasis Grand where you actually have access to the beach and you have the Sun all day until it sets. Last Oasis Grand has a FREE shuttle bus that takes you to a different club everynight of the week.
In Conclusion if you want to stay at a 3 star HOTEL stay here if you want to stay at a RESORT pay the few bucks more it's well worth it. Hope I was of help to those party people out there.
Have a good one