Our room was small with old style furniture, and we had a problem with ants which room service arranged a spray of some sort to get rid of them. I have to say they did not come back. The staff were friendly but the hotel is small and has limited attractions. The best thing we did was on the last day of our holiday was to hire a car and visit Tulum. I found Cancun OK but I became tired of stall holders and shopkeers hassling me to see there goods, often quite aggresively. One guy even wanted a tip or a dollar for a coke after I had bought a bag. The Hotel is OK but I would stay at an all inclusive as prices in Cancun are not as cheap as USA and the hotel room air conditioning was poor. The pool area is peaceful but several of the plastic loungers had seen better days and would not prop upright. The staff were the best part of the hotel but facilities were needing upgraded.

This has to be the worst hotel in Cancun. I was expecting at worst a common 39 dollar a night U.S. type hotel. That would have great compared to this hotel. First off there was no air conditioning in either one of our rooms(we were moved from our first room for no apparent reason). Secondly the bath had a sewage leak and smelled so bad that it was unbearable. The toilet wouldn't flush and we had no water pressure or hot water for the showers. The towels were not replaced in the rooms and you had to go on a scavenger hunt to find one. We had no T.V. in our room but that was the least of our concerns. The phone didn't work as well. All the bed sheets and towels were stained also. The rooms weren't cleaned everyday and when they were you had to worry about someone stealing something. My friend had money stolen and a CD player. One day 11 people were in my room and when i walked in they happened to finish whatever it was they were doing. The door didn't shut right and the peep hole was made by drilling a hole through the door. The dont have card keys you'll be using a regular key. And note the a that's singular because you only get one room key. The beds were hard as a brick and they weren't really beds they were just mattresses stacked on the floor. The employees weren't that bad except for one and she happened to be the manager. On top of all that the location is terrible. Everything i have said here is truthful and not an exxageration. Don't let the pictures on the intrnet fool you either. The ones of the rooms are not accurate and the hotel isn't even the same color in the front. Don't be cheap and try and save an extra buck, it's not worth it. I still had fun in Cancun but this hotel was the difference between a good trip and a great one.

I don't know where to begin. I arrived in cancun with a group of 13. Five of us were to stay here at the Canaun Marina Club, and the other eight stayed at a different hotel a half hour walk away. The four plus myself that were to stay here arrived to be shocked at the room we were to reside in for the week. The room itself had only two twin size beds to accomadate five of us. The beds also had unclean sheets made up on them. The towels were stained and you had to ask for clean towels everyday due to a lack of maid service to the rooms. The floor was dirty with grime and whatever else, you couldn't walk around without flip flops on. The cieling and walls were falling down around the place and the entire room had a damp feeling of a basement. Of course that might be because it was in the basement. In the bathroom we found there to be no shower curtain and we brought this to the attention of the front desk. We finally got a shower curtain after being there four days. Whenever someone would flush the toilet it would run until you fixed the "flipper" inside the toilet. We also told the front desk about this, and nothing was done. This is the type of customer service you will get at this hotel. The staff is rude and obnoxious and this includes the manager. Luckily for the five of us there was the other hotel down the street where the rest of our group was staying. None of us even stayed one night here at the cancun marina club due to the horrible living conditions. When you arrive you have to give a deposit of $50 U.S dollars per person staying in the room. Four of us gave our deposit in $50 U.S dollars and one of us $60 U.S dollars totaling $260 U.S dollars. We were told we would get the deposit back at the end of our stay. Our stay came to an end and we went to check out at 5am and were waiting for the deposit. We were told that the manager was the only one who had a key to the deposit box and he was running late and would be there in ten minutes. Keep in mind that he was supposed to be in at 5am specifically for check outs. We waited for forty-five minutes for the manager and he still had not arrived. Our shuttle had to leave for the airport, so in order to make our flight home we had to leave empty handed of our deposit. Due to us not getting our deposit back this hotel not only steels from within the room it self but right from your own hands when you arrive. My recommendation to spring breakers and anyone else is to stay anywhwere else but her at Cancun Marina Club. If I were you I would stay at Ocean Club where the five of us ended up every night.

I'm sorry, but this is a horrible place. The guy accusing people of exaggerating makes me angry, because I have experienced exactly what others have experienced. My friends and I stayed here and had the worst vacation of our lives. Where should I begin. First, all we had was a single, thin, dirty sheet for bedding, nothing else. Second, our shower did not work unless you call a slow dribble of water coming out working. Third, my friend had all of his money stolen. To get to his money the hotel staff went through all of his wrapped up socks to find his key. Next they found his hidden bag and unlocked it. THen they unlocked another bag within that bag to get to it. On the day we left the hotel manager admited they had my friend's money and gave it to him. Fourth, the AC in the hotel soaked everything in the rooms. You could not leave anything on the floor if you didn't want it to get wet. Fifth, one of our rooms filled up with 2 inches of water from a pipe that broke. Through it all the manager was rude again and again.

If you want to have any peace of mind while you are in Cancun, do not stay at the Cancun Marina Club.