Besides being part of a scam company the bathroom is extremely dark and even though it is an all inclusive, they don't provide you with water in the room. We got there a 2am (after a 5 hour delay flight) and I had to go all the way own to the front desk to get a cup of water from a jar the keep there (who knows if it was boiled). The phone doesn't really connect to the front desk and even though you need to be a certain time for different activities, there isn't any type of clock in the room.
Other than the room and the 4 hour (not 90 min) presentation, where they don't care how many times you say no, they still try to sell you a vacation which is not a deal if you really think about it. Other than that, the attention is very good and you can tell employees work hard for their money.

First off, as so many others wrote, we were quite frightened by the negative reviews. Thank you for those who wrote and took the time to answer my many questions...it made all the difference in planning my great trip. We arrived on Saturday. We already own a time share and used our week for this hotel, so we did not have to participate in the presentation. I don't really understand the people who complained though...what did you expect for a free trip? Knowing that I had to sit for a couple of hours and receive a free trip...not a bad deal. Anyway, upon arrival, the concierge presented us with the information packet. We had a neck and back massage by a hotel staff person as she spoke with us. Not a bad start. She did ask if we would be interested in a presentation tour, and we politely, yet firmly said no. She did offer us a free cruise to do so, but again, turned it down. We had a spa room overlooking the ocean and pool. Very nice, not huge, but good enough for the two of us. There is a mini bar/frig in the room, but you have to pay $20 for it, unless you buy something, so we bought a $2 bag of nuts, and had access to the frig. Water bottles are for your asking at the pool bar. No, they still don't have clocks in the room, so I brought my own mini one...not a trip ruiner. Our hydrotherapy shower was not working right the first night, so we told the desk. Within minutes they were there and fixed it. The beach there really isn't nice, just like everyone said, but you have free access to the sister hotels, and we went there to swim. The food was really quite good. I've been to bigger 5 star all inclusives, and I do think the food here was better. The Sky Lounge buffet on the beach was just ok, but it was a beautiful setting. They do have better alcohol than most all inclusives too...Absolute, Chivas Regal, top shelf tequila, etc. All of the staff were personable and accommodating...Our room and the surrounding areas were kept immaculate. I do enjoy daytime activities, and again, they had this at the sister hotels, but not much at the Ocean. They should work on this. We took two trips. One to Isla Mujeres on a catamaran...I would highly recommend this to anyone...it was fabulous! Go to the pier a few hotels away for the best rates. Bargain with the man as with everything else in Mexico. We also went to Playa del Carmen...what a beautiful ocean! We didn't use the hotel spa, but many have and enjoyed it. I did go up to see it, and it looks lovely. This is definitely not a hotel for anyone looking for nightlife or wild vacations...it's small and quaint, and you will receive excellent almost individualized attention. Never crowded or waited for anything...towels, drinks, food, etc. I would like to see a bit more entertainment in the evenings there too though. They had shows and small bands at the sister hotels, and it would be more convenient not to have to travel. The breakfast buffet is awesome...fresh omelets, fruits, baked goods...very good. Lunch buffets were average. Sit down dinners were quite good...portions not huge, but you can order appetizers, soup, dessert, etc...especially if you go all inclusive, which I would suggest. Your wine glass is never empty, and again, you have someone watching over you before you even have to ask for a refill...very attentive staff. We had a great time, and went very prepared...which I suggest for anyone staying here. Don't be afraid to travel, take the bus, go on excursions, take the shuttle to the sister hotels. Remember, a smile and kind word to the hard working staff goes a long way. I miss it already. I'd be glad to answer any questions anyone might have...it did me a world of good...Thanks to my Canadian trip advisor friends!

I naively purchased a vacation package at Sam's Club around Christmas 2008. When I started reading the reviews on this hotel, I started to panic. Yes, it is a timeshare scam if you were invited to come down there for "free". However, If you bought this trip through Sam's, you are under NO obligation to take the 90 minute (turns into 5 hr) tour. We just politely told them we do not want to take the tour and they let it be. They actually treated us very well. It was our 5th wedding anniversary and they delivered a complimentary bottle of Champagne to our room the night we arrived. Before we left for our trip we got a call offering to upgrade to a Spa Deluxe Room, which was VERY NICE.

The staff went out of their way to treat us well, and it really helps to TIP. Come on, people, I know it's all inclusive, but these people work hard for you. Believe me, we were treated very well for tipping.

Okay, first things first. Setting up a couple massage tables does not a spa make. If you have been to Cancun before, this hotel will be a disappointment. The Ocean Spa Hotel is a very basic hotel with few decent ammenities. The ocean is stagnant and weedy in front of the hotel making swimming no fun at all. The only positive thing I can say is that the grounds were nice and the pool area is okay. As far as the staff goes, the restautant staff and the cleaning personal were friendly and effecient. The same can not be said about the front desk staff. They went out there way to be un-helpful. The same goes with the conceirges, they were big on smiles, but small on useful help. Further, if you don't purchase the all-inclusive package you are really made to feel like second class citizens. They won't even give you purified water to drink after the first night. We ate at the restaurant a couple times, and found the food to be half decent, but the portions were miniscule. This hotel is also noisey 24-7. My recommendation is if you get stuck at this hotel, is not to purchase the all-inclusive, but to spend the majority of your time eating out as there are some great restaurants in Cancun. I'd also recommend spending your days over at the Sunset Royal Hotel (you can use all of their facilities and catch a free shuttle from the Ocean Hotel) .