I'm at the hotel now and couldn't wait to get on my computer and write my thoughts!!! As I sit in the lobby, I am getting angrier as I look at the workers and the smirks on their faces. Everyone usually starts with the positive things about the hotel, however I’m not. The thing that broke the camels back for me is that you can’t have a visitor in your room. What kind of mess is this!! My sisters and I had two other girlfriends that stayed at a different hotel and they were going to come to our hotel and eat lunch and sit out on the beach. First, we found out that they couldn’t bring their beach bag to our room. I would have to take it to our room, next we found out that they couldn’t sit on the beach with us or eat at our hotel restaurant.
This is a bunch of BULL - YOU KNOW WHAT! I am furious about this. How come you can’t have another person (a guest) in your room? It’s like I’m on punishment or something. I’m a grown a-- women in my mid 30’s – what if I met someone here and took them to my room. I guess we would have to go to a hotel – oh what a minute I am at a hotel!! What a bunch of crock. I asked to speak to the manager and he was like sorry but they can’t come to our room, very polite but still not what I wanted to hear. I would have to buy two all day passes (50 dollars each) for my girlfriends to spend the day with us and hang out and go on the beach and access to the restaurant. This is ridiculous. We went to our girlfriend’s room with no problem, of course they were in a different hotel (much nicer) but still who cares we waited for them to get dressed and then we all left.
Secondly, the rooms have small bugs –small ants-like in the rooms. They are on the floor, on the walls, in the beds. We asked for staff to come and spray the rooms, they did promptly, however in very small amounts, so I had to ask to keep the can of spray, so I could spray the room. They don’t change the sheets – they only made up the bed. In my opinion, give me the option of changing my sheets or just making up my bed. With the bugs we wanted fresh, clean linen every day, no exceptions. We still had to call down and have our sheets changed.
This is our last night here and I’m so mad, I wish I could hang a banner up and say DON’T STAY HERE. Lastly, something was wrong with our plumbing, we had to call the plumber three times because our toilet clogged and there was a leak under the sink. Again service repair was very prompt and they corrected the problem, however these types of things should not be happening.
I bought the Sam’s promotion as others did, I didn’t do the time share. If you don’t want to do it, just tell them up front – don’t listen to the spill, bypass all of that and tell them you are not interested. This is my third time in Cancun, so I know how to book all of my activities at other locations. I informed them of this and after that you could tell they were upset but we didn’t have to hear about a timeshare anymore. The little few dollars you get off of some of those activities is not worth the headache and time.
On the positive side the lobby is nice, the beach and pool area is nice, and the food in the restaurant is okay. All of the activities are about 25 minutes away but the bus ride is really convenient – it only cost 75 cents one way to ride and the buses come about every two minutes. The cleaning staff is good and they are prompt, the front desk employees are seasoned, every complaint I had it seemed like they already knew what I was going to ask for or say before I said it – scary. Overall, I will never visit this hotel again. It was a gift from my husband and I to my sisters and I regret having them here. We made the best of it as we could.
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