I'm at the hotel now and couldn't wait to get on my computer and write my thoughts!!! As I sit in the lobby, I am getting angrier as I look at the workers and the smirks on their faces. Everyone usually starts with the positive things about the hotel, however I’m not. The thing that broke the camels back for me is that you can’t have a visitor in your room. What kind of mess is this!! My sisters and I had two other girlfriends that stayed at a different hotel and they were going to come to our hotel and eat lunch and sit out on the beach. First, we found out that they couldn’t bring their beach bag to our room. I would have to take it to our room, next we found out that they couldn’t sit on the beach with us or eat at our hotel restaurant.

This is a bunch of BULL - YOU KNOW WHAT! I am furious about this. How come you can’t have another person (a guest) in your room? It’s like I’m on punishment or something. I’m a grown a-- women in my mid 30’s – what if I met someone here and took them to my room. I guess we would have to go to a hotel – oh what a minute I am at a hotel!! What a bunch of crock. I asked to speak to the manager and he was like sorry but they can’t come to our room, very polite but still not what I wanted to hear. I would have to buy two all day passes (50 dollars each) for my girlfriends to spend the day with us and hang out and go on the beach and access to the restaurant. This is ridiculous. We went to our girlfriend’s room with no problem, of course they were in a different hotel (much nicer) but still who cares we waited for them to get dressed and then we all left.

Secondly, the rooms have small bugs –small ants-like in the rooms. They are on the floor, on the walls, in the beds. We asked for staff to come and spray the rooms, they did promptly, however in very small amounts, so I had to ask to keep the can of spray, so I could spray the room. They don’t change the sheets – they only made up the bed. In my opinion, give me the option of changing my sheets or just making up my bed. With the bugs we wanted fresh, clean linen every day, no exceptions. We still had to call down and have our sheets changed.

This is our last night here and I’m so mad, I wish I could hang a banner up and say DON’T STAY HERE. Lastly, something was wrong with our plumbing, we had to call the plumber three times because our toilet clogged and there was a leak under the sink. Again service repair was very prompt and they corrected the problem, however these types of things should not be happening.

I bought the Sam’s promotion as others did, I didn’t do the time share. If you don’t want to do it, just tell them up front – don’t listen to the spill, bypass all of that and tell them you are not interested. This is my third time in Cancun, so I know how to book all of my activities at other locations. I informed them of this and after that you could tell they were upset but we didn’t have to hear about a timeshare anymore. The little few dollars you get off of some of those activities is not worth the headache and time.

On the positive side the lobby is nice, the beach and pool area is nice, and the food in the restaurant is okay. All of the activities are about 25 minutes away but the bus ride is really convenient – it only cost 75 cents one way to ride and the buses come about every two minutes. The cleaning staff is good and they are prompt, the front desk employees are seasoned, every complaint I had it seemed like they already knew what I was going to ask for or say before I said it – scary. Overall, I will never visit this hotel again. It was a gift from my husband and I to my sisters and I regret having them here. We made the best of it as we could.

Like many others...........I read the reviews of other guests and decide to form my own opinion. Glad I did. My husband and I were there at the same time as "jersygirls" were.
I fact we discussed Trip Advisor. Everything "jersygirls" stated I agree with. Let me now add my thoughts.

Pick up and drop off was great at the airport. We had no problems at all.

First...I brought a clock from home and a coffee pot. There is coffee every morning on the Lobby bar.........even tea.
Second....yes we did the sales presentation.......we had no intention of buying and told the man up front in the beginning. After 2 hours........I asked to see the paper that we had to signed in the beginning with a Big No on it. That was it! You do have to find your own way back to Ocean. Which wasn't a big problem. There are shuttles every hour.
Third......my husband and I had a couples massage. at the Ocean.......totally enjoyed the private time afterwards. They told as to take our time getting dressesd. We only paid the $12.00 tax.
Fourth..........Bar at the Ocean Pool opens at 7:00 am. Other resorts around 10:00.
Anything you want....and again like mentioned it other reviews..........tips help.....they will remember you!
Fifth.......we did the All Inclusive....many benefits.....we did the bike ride tours.......kayaking........lobster dinner was better than any one we have had in Florida!
Food...........nice selections....something for everyone. An additional, on Sat and Tues. nights (weather depending) the "Sky Lounge" is where a dinner buffet is served. They set tables right on the beach with lights...............very nice atmosphere!
Six...........our room was 301........Great!!! Very clean!!!!
Sugestions: Ocean needs to list the daily events in Lobby or at breakfast....
Behind the stage at the Lagoon is a great snack bar........menu great!
Try to do atleast one show at either resorts. Night life at Ocean is basicly the lobby bar.............Santos and Andres........make many fire drinks!!

Also if you did the all Inclusive........ask about the Costa Rica vacation for 5/4 night.......they will give you phone number to call. I called...we will be going at the end of summer before school starts again!!! I owe my husband a dollar!!!
Have Fun!! We did!!

Besides being part of a scam company the bathroom is extremely dark and even though it is an all inclusive, they don't provide you with water in the room. We got there a 2am (after a 5 hour delay flight) and I had to go all the way own to the front desk to get a cup of water from a jar the keep there (who knows if it was boiled). The phone doesn't really connect to the front desk and even though you need to be a certain time for different activities, there isn't any type of clock in the room.
Other than the room and the 4 hour (not 90 min) presentation, where they don't care how many times you say no, they still try to sell you a vacation which is not a deal if you really think about it. Other than that, the attention is very good and you can tell employees work hard for their money.

First off, as so many others wrote, we were quite frightened by the negative reviews. Thank you for those who wrote and took the time to answer my many questions...it made all the difference in planning my great trip. We arrived on Saturday. We already own a time share and used our week for this hotel, so we did not have to participate in the presentation. I don't really understand the people who complained though...what did you expect for a free trip? Knowing that I had to sit for a couple of hours and receive a free trip...not a bad deal. Anyway, upon arrival, the concierge presented us with the information packet. We had a neck and back massage by a hotel staff person as she spoke with us. Not a bad start. She did ask if we would be interested in a presentation tour, and we politely, yet firmly said no. She did offer us a free cruise to do so, but again, turned it down. We had a spa room overlooking the ocean and pool. Very nice, not huge, but good enough for the two of us. There is a mini bar/frig in the room, but you have to pay $20 for it, unless you buy something, so we bought a $2 bag of nuts, and had access to the frig. Water bottles are for your asking at the pool bar. No, they still don't have clocks in the room, so I brought my own mini one...not a trip ruiner. Our hydrotherapy shower was not working right the first night, so we told the desk. Within minutes they were there and fixed it. The beach there really isn't nice, just like everyone said, but you have free access to the sister hotels, and we went there to swim. The food was really quite good. I've been to bigger 5 star all inclusives, and I do think the food here was better. The Sky Lounge buffet on the beach was just ok, but it was a beautiful setting. They do have better alcohol than most all inclusives too...Absolute, Chivas Regal, top shelf tequila, etc. All of the staff were personable and accommodating...Our room and the surrounding areas were kept immaculate. I do enjoy daytime activities, and again, they had this at the sister hotels, but not much at the Ocean. They should work on this. We took two trips. One to Isla Mujeres on a catamaran...I would highly recommend this to anyone...it was fabulous! Go to the pier a few hotels away for the best rates. Bargain with the man as with everything else in Mexico. We also went to Playa del Carmen...what a beautiful ocean! We didn't use the hotel spa, but many have and enjoyed it. I did go up to see it, and it looks lovely. This is definitely not a hotel for anyone looking for nightlife or wild vacations...it's small and quaint, and you will receive excellent almost individualized attention. Never crowded or waited for anything...towels, drinks, food, etc. I would like to see a bit more entertainment in the evenings there too though. They had shows and small bands at the sister hotels, and it would be more convenient not to have to travel. The breakfast buffet is awesome...fresh omelets, fruits, baked goods...very good. Lunch buffets were average. Sit down dinners were quite good...portions not huge, but you can order appetizers, soup, dessert, etc...especially if you go all inclusive, which I would suggest. Your wine glass is never empty, and again, you have someone watching over you before you even have to ask for a refill...very attentive staff. We had a great time, and went very prepared...which I suggest for anyone staying here. Don't be afraid to travel, take the bus, go on excursions, take the shuttle to the sister hotels. Remember, a smile and kind word to the hard working staff goes a long way. I miss it already. I'd be glad to answer any questions anyone might have...it did me a world of good...Thanks to my Canadian trip advisor friends!