My boyfriend and I stayed at this hotel in mid-April 2009. We were there for 5 days, and the first 3 went just fine. HOWEVER, on the 4th day we realized that our room has a vent in the bathroom that leads to a cabinet in the hall that can be opened and then whomever is in the hall can see into our bathroom! We found this out the hard way, since I caught someone taking pictures of me through our bathroom vent with a camera phone! I was just livid. We could not find who it was, since when we stepped into the hall, there was no one there. My thoughts are it was a staff member, since it was not obvious what these cabinets led to when we arrived. The manager was no help at all. He was not sympathetic. We did not get anything to reconsile our privacy being totally broken. We were offered another room, but that room had the same vent leading to the hallway. He stated it was regulation and that all the rooms had it. This was the first hotel I've seen with this, and it was really disturbing to find someone taking pictures of me through our bathroom vent!! I am a US citizen, so obviously I had no pull once so ever in Mexico. We basically stayed our last night, and couldn't leave fast enough. Until this incident, our stay was fine. But after it was obvious that they did not care to do anything for our loss. I left feeling violated.

First timers to Cancun. We stayed at this resort as an exchange through our time share from the good ol' USA. We found the Ocean Hotel to be very clean and the rooms were imaculate. The staff was very friendly and accomodating. Our Concierge was a young man named Jorge Ramirez. He was an excellent host and went out of his way to make sure our accomodations were more than satisfactory through out our entire stay. Jorge helped us obtain the best rates on tours and other attractions we used during our stay.

The daily maid service was great and our room was kept very well. If I had to mention of a single compalint about our room accomodations was that there was no alarm clock/radio. But we used the front desk for wake up calls and so it was a little inconvinient to call the front desk every night.

The resort amenaties are adequate. The pool is clean and the beach area is also well maintained. As first timers to cancun it would not be fair to judge/compare the Ocean Hotel against other much newer and bigger resorts, but we found it to be clean, well maintained, safe environment, which is what most travelers on a budget would expect and would like to see.

The food at the resort was very good. I'm not comparing it to a fine or high quality restaurant because it would not be fair. never the less, it was clean, well prepared and lots of it.

the resort is not as close to the "main drag" of Cancun where the bars and other restaurants are located, but the buses were always on time and very easy to use for transportation. The taxis charged way to much for a simple trip down town.

I did have a minor confrontation with one of the assistant managers named Sabrina. I had a guest who came to the hotel to meet me at the lobby. we then had breakfast at the resort. as we were in the lobby about to leave the resort, we were approached by Sabrina and she was extremely unprofessional. Sabrina some how believed that my guest was there selling time shares, (which she was not) and almost phisycally tried to throw my guest out of the hotel. Sabrina completely ignored me and failed to ask me if i knew who she was. I finally had to intervine and yelled at Sabrina telling her that I am the guest at this hotel and have a right to have visitors and if i wanted to invite them to breakfast, there should not be a problem with that. furthermore, i told Sabrina that my guest, (my cousin who leaves in a neighboring city of Cancun) was not there selling me time shares. Once Sabrina heard my angry voice and demands to speak to the Manager she finally walked away and left us alone.

the way that Sabrina handeled this situation was extremely unprofessional and rude. Not only did Sabrina humiliate my guest, but in my opinion Sabrina was making a fool of her self in public view of other guests in the lobby where this occurred. What kind of employee, (specially an assistant manager) would treat a guest with total disregard and create a disturbance in public. Once we left the facility I did not hear from Sabrina again.
Over all, we enjoyed our stay at the Ocean Hotel despite my confrontation with Sabrina.

We purhased a Sam's Club trip last year, and I was concerned with the reviews I read at this web site. Our trip however puts the naysayers to rest, at least for my wife and I. It is a simple (everything accessible), affordable (can't believe the great exchange rate for meals and stuff in Cancun), clean (maid service very good), and laid back property.

It is better than either the Sunset Lagoon or the other sister property that faces the ocean. Both of them may have superior rooms, but honestly they are noisy, crowded and we did not feel the comfortable welcome nature in any staff at the other two properties.

We enjoyed the food, the pool, the security and the timliness of the staff when responses to our needs were made known.

If you want a Hilton, Marriott or Westin, you will pay for them but I doubt you will have a better experience.

This is Mexico and hospitality is a big factor in our enjoyment. We observed the rule about tipping - do it for every service. And it did not bankrupt us. I carried dollars to do this very thing.

I understand other guests have different experiences, and as I have traveled around the world I understand that what is good for me may not suffice for you. But - I went to this hotel very sceptical and left a true believer. What better recommendation can be given.

We are not party people, so we did not drink much - hence I cannot recommend any all inclusive. It is just not worth it. Why spend 70 dollars per person per night when you probably won't eat but one maybe two meals per day at the hotel? When you won't drink much, and there are no shows? Seems like the biggest wast of money to me. But then, this is what worked for me and if you wish to get the all inclusive, go ahead. For my wife and I, for four nights, the total USD at the hotel was $150. Purchasing the all inclusive would have been a very, very bad investment for us.

Finally, the night at the Hacienda was paid for by our attendance at the time share presentation. I must say there is a lot of pressure to buy. They feed you well, they give you a good free event (the Hacienda was marvelous, one of the best native shows we have seen) but you pay for it with your time. It was not a waste of time, but it was way too long.

Let the buyer beware. If economy is your thing, but you still wish cleanliness, honesty, and a true Mexican/Cancun beach hotel - this is for you. Have fun. We see ourselves going back to this property.

I'm at the hotel now and couldn't wait to get on my computer and write my thoughts!!! As I sit in the lobby, I am getting angrier as I look at the workers and the smirks on their faces. Everyone usually starts with the positive things about the hotel, however I’m not. The thing that broke the camels back for me is that you can’t have a visitor in your room. What kind of mess is this!! My sisters and I had two other girlfriends that stayed at a different hotel and they were going to come to our hotel and eat lunch and sit out on the beach. First, we found out that they couldn’t bring their beach bag to our room. I would have to take it to our room, next we found out that they couldn’t sit on the beach with us or eat at our hotel restaurant.

This is a bunch of BULL - YOU KNOW WHAT! I am furious about this. How come you can’t have another person (a guest) in your room? It’s like I’m on punishment or something. I’m a grown a-- women in my mid 30’s – what if I met someone here and took them to my room. I guess we would have to go to a hotel – oh what a minute I am at a hotel!! What a bunch of crock. I asked to speak to the manager and he was like sorry but they can’t come to our room, very polite but still not what I wanted to hear. I would have to buy two all day passes (50 dollars each) for my girlfriends to spend the day with us and hang out and go on the beach and access to the restaurant. This is ridiculous. We went to our girlfriend’s room with no problem, of course they were in a different hotel (much nicer) but still who cares we waited for them to get dressed and then we all left.

Secondly, the rooms have small bugs –small ants-like in the rooms. They are on the floor, on the walls, in the beds. We asked for staff to come and spray the rooms, they did promptly, however in very small amounts, so I had to ask to keep the can of spray, so I could spray the room. They don’t change the sheets – they only made up the bed. In my opinion, give me the option of changing my sheets or just making up my bed. With the bugs we wanted fresh, clean linen every day, no exceptions. We still had to call down and have our sheets changed.

This is our last night here and I’m so mad, I wish I could hang a banner up and say DON’T STAY HERE. Lastly, something was wrong with our plumbing, we had to call the plumber three times because our toilet clogged and there was a leak under the sink. Again service repair was very prompt and they corrected the problem, however these types of things should not be happening.

I bought the Sam’s promotion as others did, I didn’t do the time share. If you don’t want to do it, just tell them up front – don’t listen to the spill, bypass all of that and tell them you are not interested. This is my third time in Cancun, so I know how to book all of my activities at other locations. I informed them of this and after that you could tell they were upset but we didn’t have to hear about a timeshare anymore. The little few dollars you get off of some of those activities is not worth the headache and time.

On the positive side the lobby is nice, the beach and pool area is nice, and the food in the restaurant is okay. All of the activities are about 25 minutes away but the bus ride is really convenient – it only cost 75 cents one way to ride and the buses come about every two minutes. The cleaning staff is good and they are prompt, the front desk employees are seasoned, every complaint I had it seemed like they already knew what I was going to ask for or say before I said it – scary. Overall, I will never visit this hotel again. It was a gift from my husband and I to my sisters and I regret having them here. We made the best of it as we could.