If you want an all inclussive so that you can stay at the hotel and lay out on the beach, don't stay here. If you want the typical American beer drinking party while laying out outside the hotel, spend the big bucks buddy. Look, I'm very pleased with this hotel, but I didn't come here for the beach. We just wanted a room and launching point: we had our rental car, and we moved to the places we wanted to see. As a place to sleep I have no complaints other than no elevators, lots of stairs, small beach, muddy-dirty waters, and worn out bathroom chrome down to the brass...ohh and clogged up sinks and toilets.
I recommend this hotel if you want to exploere the yucatan, if you have your rental car, and if you want to see Isla Mujeres one day, Playa del Carmen the next, SCUBA next, then ruins at El Meco/El Rey. If you want to come to explore the whole Yucatan on a budget do this: two nights here, then off to Valladolid to "El Meson del Marques hotel" then continue to Chichen Itzá and stay at the "Mayaland," then consider a night in Tulum at "Zamas." And if you really want to explore the Yucatan, the ruins and the culture...avoid Cancun altogether, since it's a tourist trap commercilized and without its own identity...go to Playa del Carmen if you want to see a little personality.

The service was bad, the food the taste is not included and not much choice. We got to the room no serviette no lock for the room no television remote and the worse the all inclusive close at 10 pm we want to pay for a coke and sprite we pay over than a 1,50$ each. The room are not bad but don't expected to much comfort from the bed really hard. I almost frogot the beach what beach between boat and boat if you like to swim with the odor of fuel its your place. Worse place i ever see.....

staff very friendly ,clean large rooms!!! cats wandering round but they control any other wildlife?? food pricey, tequilla weak? noise from the ferry boats taking people on day trips this was the only downside we were the only GRINGOS so we had more of a mexican experiance

Our group of 20 people stayed here July 2-4, 2006.
"Beat" is the perfect word for this place.
Bath water temperature pool with lots of stray hairs & unidentifiable white chunks of...?? There's no beach behind the hotel...it's one of the docks for the boat launches to places like Isla Mujeres. One look and you'll see that you'll be taking a bus to get to the real beaches with the blue water.
The rooms in the front 500 area didn't have A/C that worked so we got fans that brought the room temp. down to 80 degrees until the power in the hotel went out and broke most of the fans. Our toilet clogged twice in the two days we stayed there.
You'll have to take a bus to get to any decent restaurant, mini-mart, etc. unless you're OK with spending lots of money on the food & snacks the hotel offers.
Those of us in the 500 rooms ended up sharing the more decent rooms with friends in the back section where you better hope you're roomed--or you'll wish you had spent more than the 70 USD per night at a place that's not "Beat".