The service was bad, the food the taste is not included and not much choice. We got to the room no serviette no lock for the room no television remote and the worse the all inclusive close at 10 pm we want to pay for a coke and sprite we pay over than a 1,50$ each. The room are not bad but don't expected to much comfort from the bed really hard. I almost frogot the beach what beach between boat and boat if you like to swim with the odor of fuel its your place. Worse place i ever see.....

staff very friendly ,clean large rooms!!! cats wandering round but they control any other wildlife?? food pricey, tequilla weak? noise from the ferry boats taking people on day trips this was the only downside we were the only GRINGOS so we had more of a mexican experiance

Our group of 20 people stayed here July 2-4, 2006.
"Beat" is the perfect word for this place.
Bath water temperature pool with lots of stray hairs & unidentifiable white chunks of...?? There's no beach behind the hotel...it's one of the docks for the boat launches to places like Isla Mujeres. One look and you'll see that you'll be taking a bus to get to the real beaches with the blue water.
The rooms in the front 500 area didn't have A/C that worked so we got fans that brought the room temp. down to 80 degrees until the power in the hotel went out and broke most of the fans. Our toilet clogged twice in the two days we stayed there.
You'll have to take a bus to get to any decent restaurant, mini-mart, etc. unless you're OK with spending lots of money on the food & snacks the hotel offers.
Those of us in the 500 rooms ended up sharing the more decent rooms with friends in the back section where you better hope you're roomed--or you'll wish you had spent more than the 70 USD per night at a place that's not "Beat".

Booked this hotel on the internet. The first couple of days were great, basic hotel but clean. However we had problems with the toilets blocking up, it took hours for anyone to come and look at it and at no point were we offered alternative room, this happened at least three times while on the 10 day trip.
Any other issues we raised were shrugged off and on the last day when a Spanish speaking friend came to take us to the airport, staff denied we had reported any of the incidents or problems. There was no guest support and at times we felt we were in the way.