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Cancun Inn - Suites El Patio: Traveler Reviews


Cancun Inn - Suites El Patio
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Bonampak 51 Esq. Cereza, Supermanzana 2A, Cancun 77500, Mexico
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Reviews you can trust

60% Recommend
3.5 of 5 stars 40 reviews
Excellent
11
Very good
13
Average
1
Poor
7
Terrible
8
By trip type
All (40)
Business (2)
Couples (12)
Family (2)
Friends getaway (0)
Solo travel (3)
[ Date ] [ Rating ]
“A bit disappointing”

Cancun Inn - Suites El Patio

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2 of 5 stars
AllyCanterbury   19 contributions
Canterbury
Feb 16, 2009 | Trip type: Couples

After reading the good reviews of El Patio we were a bit disappointed. The location isn't so good, on a busy road with a construction site opposite. Our room was basic to put it politely - minimal furniture, no real window or ventilation unless you put the aircon on, which we didn't need in January.

It's got a nice little courtyard and the staff are friendly. A simple breakfast is included in the price but it only amounts to coffee, cereal and toast - and a banana if you get up early enough.

Overall it was more like a hostel than a hotel and seemed overpriced for what it was.

If you do go, ask for El Patio and not Cancun Inn - nobody knows it by that name and we couldn't understand why it figured on the booking websites.

  • Liked — The staff
  • Disliked — Room, ventilation, lack of comfort, location, price
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay January 2009
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since April 24, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $50 (year-round)
“I wanted to like it...”

Cancun Inn - Suites El Patio

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2 of 5 stars
amesOregon   8 contributions
Oregon
Dec 21, 2008 | Trip type: Couples
1/1 found this review helpful

El Patio seems like my kind of place. Mid-range, small hotel. I like unique buildings and owners on site. I'd rather go to an individual property vs a chain. I like to be a bit off the beaten path for some quiet, yet close enough to walk to stuff. Hotel kitties are a plus. El Patio has all that.

We stayed one night upon our arrival in Mexico and one night before our departure back home. The first night in El Patio was okay. Our room was a bit dark and dingy but, hey, it's fairly cheap. In the room there is a list of (mostly reasonable) rules (done up in youth-hostel style) but the owner was nice and gave us some advice. Nice set up of coffee and toast in the morning.

Our last night (second stay at El Patio) we arrived at 3pm and rang the bell several times. We were finally met and told we were really early for check in. Our room fee was paid up front (cash per their request) and we were shown to our room. This room had one of the worst mattress I have ever slept on. The springs were poking out all over the place and jabbing us in various body parts all night. I'm not kidding, it was bad.

Mr. Martin at the front desk helped us arrange a ride to the airport very early in the morning. Very nice and very appreciated.

I think if this place notched it up just a little bit it could be great but I felt some of the basics were neglected.

  • Liked — Open Courtyard, Coffee in the morning
  • Disliked — Bed
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay December 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since November 15, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Families with young children, Families with teenagers
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $50 (year-round)
“Our 5th but not last stay”

Cancun Inn - Suites El Patio

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5 of 5 stars
RoadWarriorSantaFe   2 contributions
Santa Fe, NM
Nov 18, 2008 | Trip type: Couples

My wife & I have stayed at El Patio 5 times since 2002. The last stay was September 2008 with our 15-year old granddaughter.

We have stayed at Hiltons, Hyatts, Sheratons and other top-rated hotels in more than a dozen countries. Before 2002, we stayed at another hotel in Cancun. Now, we would not consider any place except El Patio. It is clean, comfortable, safe, has a beautiful patio, a delightful staff (no turnover since 2002), and is a 2-block walk to good restaurants, shopping, banks, a park, and the main bus depot.

We catch a bus or taxi in front of the hotel to go to the beaches, Isla Mujeres docks, etc.

Do they put mints on your pillow each night? No. Do they have room service? No. Do we want to pay an extra USD50+ per night for the mints and the opportunity to pay USD20 for a room service quesadilla? NO! Do we want to recommend El Patio? WITHOUT RESERVATION!

  • Liked — Beautiful setting
  • Disliked — No desk in room
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 65+
  • Member since November 18, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene
  • I selected this hotel as a top choice for Beach / Sun, Theme / Amusement park, Outdoor / Adventure, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $50 (year-round)
“We love this hotel”

Cancun Inn - Suites El Patio

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4 of 5 stars
EMIMarseilles   1 contribution
Marseilles
Nov 3, 2008 | Trip type: Couples

Family and friendly, good price, no noise, confortable. We love the terrace

We recommend it.

  • Liked — the price of the rooms, no noise and confortables
  • Disliked — a little bit far from the beach
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay April 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 65+
  • Member since November 03, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $50 (year-round)
“great hotel, great price”

Cancun Inn - Suites El Patio

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5 of 5 stars
polkadotCanada   1 contribution
canada
Oct 26, 2008 | Trip type: Couples

We enjoyed our stay in Cancun and El Patio very much, the hotel was everything the website promised. It was VERY clean, very spacious room, lots of hot water. We would stay there again, the staff was very helpful and friendly. And the price was excellent. Totally recommend!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since October 26, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $50 (year-round)
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Cancun Inn - Suites El Patio Also Known As

  • Cancun Hotel El Patio
Address: Bonampak 51 Esq. Cereza, Supermanzana 2A, Cancun 77500, Mexico