Originally we were booked in the Grand Oasis Playa, which catered to adults +23. Only one week prior to our departure were we notified that due to economy that the hotel was closed and that we were to be moved. No alternatives given. Even though the Playa was colsed 6 weeks prior.
We arrived early on the 16th and since rooms were not ready, (understandable) were given our bracelets and told to swim,eat etc and return for rooms. The main lobby is open air is is stiffeling hot. So we did not spend ,much time there. We traveled with a group and there were problems with all of the rooms. Besides being run down, i.e. light fixtures falling down, electrical outlets coming off the wall, AC barely working, and tubs that do not drain, the rooms were fine.
Also, a major disappointment for me was the beach. Not only was there no adaquate place to swim, it was trashed with paper plates, cups, cigarette butts, etc. And it was not cleaned at all diring our stay. That lead to the over crowding at the pools. It appeared that this hotel catered to the 16-23 crowd that either was learning how to drink to excess or was trying to prove that they could. Very hard to get to a swim up bar. Which led to the next problem of the bartenders pouring very weak drinks.
The food was very good though, very good restaurants, as I am open minded as to where I am at and understand that food is cooked differently. But we did enjoy the food. Even though the service at the restaurant was well below what you might find at a Motel 6.
Our last trip to Mexico was at the El dorado Royal so we are kinda spoiled as to service, and the trips prior to that were at the Casa Magna and the Riu. All of which vastly overshadowed this drab experience. Now take this into consideration, most folks who write bad reviews will end with "don't waste your money" or something to that...I won this trip, paid nothing, and am still writting in hopes to save someones time.

My sister, brother, brother in law, and neice just got back from there. We went June 17-20, 2009. I didnt read the reviews till after I booked my trip there and was very nervous. Im 25 and went with a 19, 29,30 and 4 year old. For the price, the trip was great! I was scared because checking in did take about an hour. They only had 1 person and our Lomas Repretative called for the manager and did get another employee there to help us. After that we did even get to our rooms at 1:45 instead of waiting till 3pm. They were nice. The AC was cold, the bathrooms were great, and the view was beautiful. The entire resort is landscaped so beautifully. The room service is included and that was awesome. All the restraunts were good however we are very picky eaters. If my parents would of been there they would of LOVED IT! The pool was spectacular! There were quite a few people but the pool is so huge you arent crowded. The swim up bars offered great drinks. There were alot of younger adults but it was ok. The beach does have alot of boulders but this is due to the Hurricane that came through a few years ago. I dont blame them for putting them there to help stop eroision. You can go down a little and swim. We took a Jungle Tour excursion and recommend it to EVERYONE! It was worth every penny. If you want a vacation, time away this place is great. You have to go with an open mind and not expect a 5 Star resort for the price we pay! Also the nightly entertainment is worth it especially the circus show!

This was our second trip to Cancun in less tha10 months.
The Complex looks great for the street. It is too spread out. You have to do a lot of walking in the heat. There are limited public airconditioned places. Even the lobby is hot and humid.
Charges for the internet and safe are unexceptable.
The pool is large. Dont drink the pool water I did not see many people using the restrooms, too far of a walk.
tried to call the fron desk to report a fight on our floor I rang the phone for over 5 minutes no one answered.
There is on one person incharge.
Poll activites are lame very poor.
I agree with the other negitive reviews.
The only good was the bartenders they work hard I tiped them heavey. Most of the time I got top shelf, so I thought.

Hi fellow travelers,

My bf and I just returned from a 3 day trip from Cancun, it was my second time and his first. I fell in love with Cancun on my first trip...the beaches, people, culture. I didn't know what to expect this time around with the health scare and negative news surrounding Mexico.

I see the impact it has made on Cancun and it's tourism. Many of the hotels are shut down or running on half capiticy.

We stayed at the Grand Oasis Cancun. My first thing that you feel stepping into the lobby is how humid it is...something is not right one the hotel lobby/main complex is almost as humid/stuffy as outside...

Check in, we had to pay for a key to the room safe, about 3$ a day..., we were told that internet was $17 for 24-total hrs...bought that as well. They issue you a login & password.

My complaint is the high-pressure sale staff, pitching the timeshare...you ask a simple question such has...where is the business center, you open pandora box...the lady keep hounding my bf and I about coming to a free breakfast, etc...timeshare presentation. We politely declined.

Too high pressure.

My big complaint is....we misplaced the piece of paper that had the internet login/password...my bf used about 30 mins the night before and accidently threw it away...I asked the front desk to reissue a new one, since they track the purchase...they said no. We had to buy another one...$17 buck. What the heck??

The hotel overall was clean and nice...aside from being very humid on in the inside. Saving cost on AC? Certains drinks were extra...internet hit/miss, very high pressure timeshare pitch. They only give you 2 bottle of water per day in your room, we called room service to order a snack and asked for 2 bottles, they said no...only 1. Food was good, Grand Oasis's fanciest restaurant requires 1 day reservation...is overated.

I have stayed at other resorts in the hotel zone that is more relaxing and equally as nice.

I was very turned off by the high pitch timeshare sale, paying for safe, not willing to replace the lost internet login, and the lobby/main complex being so humid.