Dont believe all of the reviews. This place was absolutely amazing! Yes...it was big...but it was worth it! We had no problems with this hotel. Check in was great! We got there at 9 am afraid we werent going to be able to get a room until check in which is at 3 but they put us in a room right then and there. We booked our excursions with Arturo (lomas travel) he was GREAT! Very friendly and helpful. Made you feel right at home. The beaches do have rocks on them and you have to be careful when you walk on the beach but there are spots that you can swim with no problem. I kept hearing people tell me to watch out for the timeshare people but i didnt see them once our whole time staying at the hotel. I have nothing negative to say about this hotel and experience. It was wonderful. Food was GREAT! I would definitely stay at this hotel again.

Originally we were booked in the Grand Oasis Playa, which catered to adults +23. Only one week prior to our departure were we notified that due to economy that the hotel was closed and that we were to be moved. No alternatives given. Even though the Playa was colsed 6 weeks prior.
We arrived early on the 16th and since rooms were not ready, (understandable) were given our bracelets and told to swim,eat etc and return for rooms. The main lobby is open air is is stiffeling hot. So we did not spend ,much time there. We traveled with a group and there were problems with all of the rooms. Besides being run down, i.e. light fixtures falling down, electrical outlets coming off the wall, AC barely working, and tubs that do not drain, the rooms were fine.
Also, a major disappointment for me was the beach. Not only was there no adaquate place to swim, it was trashed with paper plates, cups, cigarette butts, etc. And it was not cleaned at all diring our stay. That lead to the over crowding at the pools. It appeared that this hotel catered to the 16-23 crowd that either was learning how to drink to excess or was trying to prove that they could. Very hard to get to a swim up bar. Which led to the next problem of the bartenders pouring very weak drinks.
The food was very good though, very good restaurants, as I am open minded as to where I am at and understand that food is cooked differently. But we did enjoy the food. Even though the service at the restaurant was well below what you might find at a Motel 6.
Our last trip to Mexico was at the El dorado Royal so we are kinda spoiled as to service, and the trips prior to that were at the Casa Magna and the Riu. All of which vastly overshadowed this drab experience. Now take this into consideration, most folks who write bad reviews will end with "don't waste your money" or something to that...I won this trip, paid nothing, and am still writting in hopes to save someones time.

My sister, brother, brother in law, and neice just got back from there. We went June 17-20, 2009. I didnt read the reviews till after I booked my trip there and was very nervous. Im 25 and went with a 19, 29,30 and 4 year old. For the price, the trip was great! I was scared because checking in did take about an hour. They only had 1 person and our Lomas Repretative called for the manager and did get another employee there to help us. After that we did even get to our rooms at 1:45 instead of waiting till 3pm. They were nice. The AC was cold, the bathrooms were great, and the view was beautiful. The entire resort is landscaped so beautifully. The room service is included and that was awesome. All the restraunts were good however we are very picky eaters. If my parents would of been there they would of LOVED IT! The pool was spectacular! There were quite a few people but the pool is so huge you arent crowded. The swim up bars offered great drinks. There were alot of younger adults but it was ok. The beach does have alot of boulders but this is due to the Hurricane that came through a few years ago. I dont blame them for putting them there to help stop eroision. You can go down a little and swim. We took a Jungle Tour excursion and recommend it to EVERYONE! It was worth every penny. If you want a vacation, time away this place is great. You have to go with an open mind and not expect a 5 Star resort for the price we pay! Also the nightly entertainment is worth it especially the circus show!

This was our second trip to Cancun in less tha10 months.
The Complex looks great for the street. It is too spread out. You have to do a lot of walking in the heat. There are limited public airconditioned places. Even the lobby is hot and humid.
Charges for the internet and safe are unexceptable.
The pool is large. Dont drink the pool water I did not see many people using the restrooms, too far of a walk.
tried to call the fron desk to report a fight on our floor I rang the phone for over 5 minutes no one answered.
There is on one person incharge.
Poll activites are lame very poor.
I agree with the other negitive reviews.
The only good was the bartenders they work hard I tiped them heavey. Most of the time I got top shelf, so I thought.