We are frequent travelers to the Caribbean (DR, Jamaica, Mexico) and have posted reviews on several of the places we've stayed. Each had their pluses and minuses....this place really doesn't have a redeeming factor to mention.
As with everything your first impressions are lasting impressions. We were treated with less respect by the entire reception staff than Santa Claus at a Christmas Eve Mass. I have the patience of Jobe but after checking in three parties (one quite large) while we were first in line was unacceptable. I can understand the term "postal" after our experience with the staff.
After waiting four hours for our room key (literally, no electronics, no dead bolts, no peep holes) we were ushered to a room on the "Oasis" side and not the "Grand Oasis" as booked. We didn't know the difference until the second of our three days. We didn't have a mini-bar and after a couple hours had a bellman bring a half stocked mini-fridge to the room and plugged it in.....the next morning we found that it didn't work as didn't the TV. By the end of the day both were replaced, but the fridge still unstocked. The resort boasts 24 hr room service: hamburgers and club sandwhiches, but we didn't have a menu or room service number. They gave us a xeroxed copy of a map and a list of restaurants with opening times. Many of the advertised restaurants weren't on the map and I presume not at the resort. There isn't any beach to speak of due to hurricanes and not having replaced the sand at the resort. Each bar had a singular bartender serving literally dozens of people. The service needless to say was horrible. By the end of the second day I developed food poisoning. Most everyone complained that the only hot food was the hamburger grilled by the pool. My wife's symptoms didn't surface until we got home. Breakfast buffets were scant with very little selection. Bottom line is that this is a NO FRILLS third class, not even a one-star resort. Oh, and check out was equally as pleasant having to deal with the same personnel...but this time suffering from cramps and diarrhia. I've never been happy to leave a resort in the dozen or so times we've stayed in Cancun/Riviera Maya......guess I had to experience a first.
Be forwarned. I wouldn't even recommend this resort to my ex mother-in-law!!!

Look, i am 24 years old. i have stayed at the best hotels and the worst hotels.
never in my life have i been so disgusted by a hotel. but i can honestly say this is the worst hotel i have ever stayed at. its so bad i opened up a travel advisor account just to complain somewhere, cause i complianed at hotel and they didnt even care. if you want a dirty pool, terrible free food and drinks; the water smells its actually famous for that, towels old, sheets dirty and cacaroches. oh and if your under 27 years of age they will charge you 27 dlls as a security fee. staff is terrible, and you wait for hours to get a room. if you bring a girl at night that you met after club they charge you 50 dlls just to spend night till 9am; imagine our surprise 7 nights in a row. (expensive) . but ok, if you want to party and dont care the food is terrible, alcohol worse, dirty pool, terrible service and like paying extra for bullshit things; sure why not come over you ll love this hotel.


I REPEAT DO NOT COME HERE ! SAVE YOURSELF MISERY.

First of all, check in and check out went very smooth! We booked our trip in the main pyramid...got there and they stuck us in the old part! Reacked of smoke! They forced us to pay an upgrade! We did! The service was great! The food was not too bad, although nothing spectacular! The pool area was good. Everything was very clean and well maintained! The service and kindness of the staff were amazing! We will never return to this hotel! The beach was absolutely terrible! ROCKS everywhere! When I say rocks, I mean "HUGE" boulders! Very unpleasant! They kept saying it was do to the hurricane that was 4 years ago! WOW! My father in law cut his leg, my husband cut his leg! A few people ended up in the hospital due to wounds suffered on the beach! I definately would not recommend this hotel to anyone with kids. We only went to the beach two times out of 7 days! I personally go to Mexico for the ocean...not the pool!

Once in 2003 and once in 2007.

It was great in 2003. In 2007 not so great. It wasn't awful but it has gone downhill. I would chose a different resort if I ever go back again. I doubt I will though. I always get sick from someone slipping water in something while I am there. I have been going to other countries now and doubt I will be going back to Mexico again.

It is just overrun now with young kids because it is cheap.

We got engaged while we were here and we had a great time. Your trip is what you make it :).

The pool is nice ;).