Booked into Royal Solaris from Jun 25 to 29. Reading the negative reviews prior to my departure made me apprehensive about my reservation with Royal Solaris. Therefore, I felt compelled to share my experience.

Arrived and checked in at 2pm without a fuss. I was personally greeted at the lobby by a host and guided to the check in area. The luggage was delivered to my room within 5 mins. I was expecting a room without a view or a mediocre one but was presently surprised with view of the lagoon. Although, requested for king size bed but given a room with twin double beds. IMO, a bed is a bed so didn't make a difference of the size. Beside, most of the time was spent outdoor anyway! Attached some sunset pics taken from my room.

Didn't have problems with the shower or whatsoever, everything was functioning properly. Pleasantly surprised by the efficient air condition that kept the room so cool!!!

Breakfast was served at Las Fuentes. They served everything you could want for breakfast; cereals, eggs, yoghurts, fruit juices, texmex, pancakes/waffles, bacons, hams, breads and what have you. Ok, I need a good coffee in the morning and it was a bit weak to my liking but that's pretty much my only grouse. If not happy with the coffee, take a bus to La Isla and have your favourite coffee in one of the Starbucks.

Lunch was at the Rosmarinus, located next to the actiivties pool. They served the stapled diet of meats/seafood, soups, carbos, vegetables & desserts. There were enough varieties to keep me satisfy.

Dinner was more interesting as you could choose to have buffet or dine at one of the restaurants with a nightly theme. I experienced Italian Cuisine at Restaurant Veneto, French & NY Steak night at Restaurant Marco Polo. Ok, I didn't like the main dish that I had at the Italian night but it was the question of my palette. For guests who complained about the NY Steak night, the only question begged asking was "how you had it cooked"? I enjoyed my steak medium rare and it was served perfectly cooked. The steak was tender and moist!

The services from the waiting staff were impeccable! I was never left hanging for another drinks or waiting for more than 5 mins to be served. Best of all, they were always serving with a SMILE! Guess the saving grace for me was that I'm not big on alcohol, hence no hang over from those cheap alcohol that other guests were complaining about. However, one of the waiters gladly recommended Miami Vice (sin alcohol) during dinner one night when he found out that I wasn't a drinker. It was delicioso and greedily had 3 glasses. Definitely beat having soda and agua all the time!

One thing that I had major issue was the service from the water sport desk located next to the activities pool. Bunch of arrogant people that I wouldn't touch with 10 foot pole. Therefore, I decided to give Best Day, located in the lobby, my business by booking 3 day trips with them; swim with the dolphins program (including day pass to Wet N Wild), Jungle Tour with Sunrise Marina and Snorkelling Adventure with Snorkelling Adventure. Personally, I had a lot of fun and would recommend these trips!!!

My advice to those who have reservation with Royal Solaris is the test of the pudding is in the tasting. Different folk different stroke. The hotel cannot please everyone and their level of expectations. If you are expecting Michellin 5 stars gourmet cuisine at every meal, then this place is not for you. I will suggest you try Hilton, Marriott or those resorts that charge 5 to 6 stars prices.

However, if you are happy to be served by smiling waiters and restaurants serving above average food, this is not a bad deal. Keep a healthy level of expectation but be realistic for the price you are paying.

For those guests who are making negative reviews, if you really want to experience very bad services and bad food, try the resorts in Panama. They will make Royal Solaris shine like its name!

We went with nine family members and friends, including one small child. We all wanted something easy for this trip so we booked Royal Solaris for the all inclusive food/drink and kid friendly pool. We arrived first and they told us they did not have our king size with balcony that we had reserved and paid for in advance. Being on vacation we decided to overlook this and enjoy our double bed with no balcony. However, several minutes later our friends arrived and were offered an upgrade (not free) for a king size/balcony room. We notified management immediatly by phone and again were told no rooms were available. We then explained in person at the front desk how our friends were just upgraded and after several passings of the buck, we received our room.

The new room had a balcony door that would not shut/lock and was accessible by other patrons and whomever was on the property. The smell from the shower drain permeated into the room and smelled of sewage. We shut the door to deal with this odor. However, when showering the drain would overflow onto the floor.

All inclusive was no bargain considering the food was same in every restaraunt in the hotel and at every meal. Breakfast was a reconfiguration of dinner the night before. I guess I could have drank my money's worth in the one brand of beer and cheap liquors they offered. In addition to the horrible food and bad alcohol, three out of the nine of us broke out in a rash. I had to receive a steroid shot when I returned home. Been to Cancun before and I know there are way better places to book.

My wife and I traved to the Royal Solaris in October of 2008. This was our second trip to Cancun and we did not want to spend a great deal of money this time around becuse we planned on taking sevral tours. This is a good hotel to use as a base if you plan on seeing the true Mexico (Coba, Tulum, SCUBA, fishing ect.).
When we arrived we found check in speedy and the staff pleasent to work with. It is true what you read about ocean view vs. lagoon view rooms (rooms are small). If you want an ocean view be prepaied to pay extra upon arrival. If you want one with a balcony be prepaired to pay even more. We did take the optional vacation presentation (3hrs. long) but we recived $60.00 US to spend at the hotel or tours. This property is small to medium sized in comparison to some of the mega resorts. We found the hotel to be clean but run down (the staff told us that the hotel was going to be remodeled). There were several leaks in the roof during the many tropical down pours that occured during our stay. There are two pools and a childrens area.

We booked our stay as all incluseive so the most of the food was served buffet style and for the most part consisted of lots of chicken and pork with some fish and beef on select nites (don't expect it to be gormet). Lunch was usualy served poolside which was a nice change. We found that the included sit down dinners were of far superior in quality and service - well worth the wait (try the Mexican red wine, it's not that bad). The bar staff was very nice and willing to suggest different drinks or make what you requested. As in the case with most budget AI don't expect "top shelf" liquor or you will pay extra.

This hotel is at the far end of the hotel zone so it will be difficult to walk to the market or shopping malls. I recomend take the buses that run along the zone (cheap) and one even goes into the city of Cancun to Sam's Club and Walmart. Within walking distance of the hotel is El Ray Myan ruins. This is a hidden gem if you can not make it on a tour to the larger sites. The place is full of iguanas! Make a trip to Croco Cun animal park. You can walk with crocodiles and feed wild spider monkeys. It is best to take a taxi there for the bus you have to ride into the city of Cancun go to the bus station and take the bus to Playa del Carmen but you must make sure they will stop at Croco Cun.

I just want to start out by saying that I am shocked at all of the negative reviews that are posted. Most of these people must be wanting a 5 star resort at a 3 star price.
Anyway, where do begin?
This is my 5th time to Cancun and 3rd to Royal Solaris. Just so you all know I am not a member of the Club Solaris...
My group of 8 people arrived on June 17th in theafternoon.we arived and checked into our hotel around 4pm. They quickly checked in and were given a free ocean view room (all 3 rooms) because wewated to stay on the Caribe side of the hotel and they said it was still closed due to low occupancy. We knew this ahead of time so it was perfectly ok with us. Our room was great, ocean view with a murphy bed for my son. I traveled with my husband and two boys 4 &15, my parents and another couple. 8 total. Advise for all of you first timers, do not open the window. Always soulds good but with the moisture your room is soaking wet in about 15 minutes.
For most of our 7 night trip we stayed on the resort grounds. Everyone was very friendly and helpful. We even gt to see some of the staff that was there onour previous visit last year. The entertainment staff is wonderful, always getting invlved with the guest and making it a great day at the pool. The night shows were also good. I never did see anyshows before on my previous trips, but this time since we brought our kids I had to give them something to do in the evening. My 4 year old loved it...
The Food: Ok the food was better this time than any other. Not to say it was bad the other times but this time I thought we had a bigger variety. And about not all of the places being open well no they were not, but always plenty to eat. Myself and my husband both gained 7lbs while there. I dont think it could have been that bad. Overall I was satisfied with the food.
Kids Club: This place was great for kids. Again another high point for my 4 year old. He would have stayed there all day if he could have. And if you want to leave them there you canfrom 10 to 5:45. we did not leave him but we did spend about 2 or 3 hours a day in there with him.
Pool: I was very warm and i did not feel it was dirty. Every night after the show we took a walk on the beach with our kids. One of the nightswe took a walk the drained alot of the pool water out to the ocean and filled it backup. So I know they must change it often. Someone told me they do this once a week. All in all we have a great family vacation and will definately be back again next year. Please feel free to email me and ask away if you have any q's?