I don't understand some of these bad reviews that I am seeing posted. Some comments about the price of taxis, airport hassle, and general Mexico annoyances, are obviously from people who have never been and will never appreciate Mexico. Mexico is very beautiful and my favorite spot to relax but do not expect it to be like Hawaii or Florida. Yes you might need to barter a little with the cab drivers, or put up with people at the airport or street approaching you with their various offers. Do a little research before you go to know what to expect as far as prices, have a plan, and say no while keep walking past everyone else. These influences should not affect your rating of the Hotel.

Now on to the Hotel....
The Sunset Lagoon was awesome. We went in October so it was pretty quiet.
---The timeshare people defiantly are out to sit down with you. This is how they make their money. However they only asked us this when at the front desk and a simple no thanks was all it took.
--- I never stayed at an all-inclusive, and i was expecting a disappointment, but the food exceeded my expectations. For a buffet it was one of the best i ever had. The italian restaurant was good, not excellent but good for a night or two. There was enough variety and good quality for me never to get sick of having the same thing. The drinks were decent. Middle shelf Liquor and only one variety of beer, Dos XX. The wine was the only disappointment, tolerable but not savoring... The room service is awesome! We actually ordered room service and ate it in the bar.

- The pool is great with the two levels and swim up bar and the activity staff does a great job in always having something going on.

- As far as the trips, we only went to Isle Mujeras which was beautiful. I only wish we had more time. We also went to Chichen Itza, which was incredible. Highly Recommended!!! However we did not go on a tour $100, we went on our own with a charter bus ($25 RT) to save some money. A tour would be nice but a guidebook is all you really need. It is a three hour drive out there but this is something that you must see and is well worth the time spent on the bus. By the way the Mexican busses are much nicer than any American Bus.

- We were so glad that we stayed here and not at the sunset royal. Although the beach location was awesome the hotel was not. It had no character and the food was horrible. Their snack bar food is left sitting out all day while the lagoon cooks everything to order. The pool is also not as nice and it was way more crowded. Being on the coast the wind also got pretty annoying when trying to relax. Defiantly recommend staying on the lagoon side. It is more peaceful, better food, better looking, and aside form the ocean, better services.

Bottom line is our vacation is everything and more that we hoped for. Do your research on what is offered, what cab prices are, and where you want to go and you will have no problems. Mexico is a wonderful and less expensive place to visit than most and the Sunset Lagoon is a great spot to stay!

I stayed at the Sunset Lagoon with my husband and two children ages 8 and 12 for a week in July. We had a great time. The food was above average for Mexico and the service was excellent! Ask for Eduardo at the buffet for dinner, he was wonderful. Eduardo, the server at the pool was excellent too. The kids activities were "pretty good" my children said. The swim up bar was "pretty good" my husband said. Over all we had a great time and would go back there again.

My family had a great time at the Sunset Lagoon Hotel. As promised it was easy to go back and forth between the Sunset Royal, which is on the beach, and the Sunset Lagoon. We especially enjoyed the water taxi. There was food and drink whenever you wanted them at both hotels and the staff are very friendly and helpful. They do try to get you to go to a timeshare presentation, which we did, by offering you free day trips and other activities. Although the presentation took more time than they said it would, and was a hard sell, we found it was worth it because of the the benefits we got out of it. (We didn't buy.) They have activities every day, like Bingo, beach volleyball, dance lessons, and soccer. Also, you can also paint ceramics poolside, which my daughter and I enjoyed. If we were to go back to Cancun, we would definitely stay at the Sunset Lagoon.

I came with my husband, daughter, 10 and son, 6 for an unforgettable beach vacation. The first day was okay. We had a 30 min orientation about the resort. The room given to us was not at all perfect---it had bugs(ants), the toilet backed up 3 times, bedsheets & TV were old & worn-out. And it was close to the pool, that we can hear all the noises outside. Food was so-so, but they gave us no choice---everything was mexican! How bout the people who'd want to eat american food? And the restaurant was not air-conditioned, not so comfortable. There was only one pool in the whole resort. Was expecting the pool to be bigger to accommodate the guests. It was crowded!

The second day was even worse. There was the "presentation " of the sales people which was promised to be 90-minute, but turned out to be 4 hrs. We started 8:30am, ended 12:30pm. My children were already getting angry & bored with the discussion. Eventho, my husband already told the sales rep that we cannot afford it & that we don't go to vacations like this yearly. They won't stop until I lost my temper. I got so furious. They wasted so much of our time!

We had to go to Sunset Royal to enjoy the beach. There was no shower rooms or dressing rooms for guests who wish to change. The hotel lack these facilities.

The service crews were all friendly & accomodating though. No question about this.

I would not recommend this hotel to others. And if ever we come back to Cancun for a vacation, I'll check out the other hotels.