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Sunset Lagoon Resort Hotel & Marina: Traveler Reviews


Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico
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68% Recommend
3.5 of 5 stars 222 reviews
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Excellent Facility & Staff -- Ignore the Whiners Remarks!

Sunset Lagoon Resort Hotel & Marina

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5 of 5 stars
DCP68   1 contribution
Wisconsin
Aug 21, 2008 | Trip type: Family
4/5 found this review helpful

We own a time share at Sunset Fisherman but were unable to use it during the time that our daughter and her family could join us. It was rather short notice so we were offered instead a stay at Sunset Lagoon or Sunset Royal. Preferring a smaller and more personal vacation, we chose Sunset Lagoon and were NOT disappointed in any way. The staff was extremely helpful, the food was great and even our family's wheat allergies were easily accommodated. Our rooms were more than we had hoped for. We had a studio and a suite that were adjoining with their own entrance. We had our own space, our daughter and her husband had their privacy and the 3 teenage boys absolutely loved it. Each room had its own safe, fully equipped kitchen and well stocked fridge with beverages and snacks. All the water in the kitchens and bathrooms was safe to drink as they had their own purification system. This was great with the kids who forget to rinse a toothbruch with bottled water! There was no need for concern whatsoever. The pool was clean and inviting as were the grounds and all the facilities. We took the boat trip over to the Royal and used the exercise facilities, dined there and took the shuttle back. It was nice, but Lagoon was much cozier and friendlier. You could walk around the area of Lagoon undisturbed or stressed. It was very near the ferry to Isle Mujeres and close, yet far enough away from the downtown shops and clamor. The entertainment was entertaining at both Lagoon and Royal. There were also organized tours of the discos and other Cancun funspots. Buses ran right outside the door and if you had a car, as we did, the valet parked and retrieved it whenever you wanted at no extra charge. We were asked if we were interested in a tour of their newest facility and a chance to upgrade our membership. We declined both and stated that we were there to enjoy our children and grandchildren as they live quite a distance from us and we were looking forward to every minute spent together. We were not bothered or pestered as some have stated. In our experience, all presentations are paid for affairs with discounted car rentals, sight seeing trips or cash and if you agree to accept these payments, how can you complain about them. No one gives you something for nothing. You have made a voluntary decision -- you could have said no. So please, if you are considering a stay at Sunset Lagoon, go and thoroughly enjoy yourself. We had a wonderful time, made friends with a lot of the staff and were quite surprised when my son in law said it was the Best Vacation he ever had!

  • Liked — Personal Attention of the Staff -- including maids, bellhops, chefs
  • Disliked — nothing -- it was all great
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Quality time with family
  • Traveled with Family (extended)
  • Age group 65+
  • Member since June 11, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $185 (year-round)
Timeshare office on property usa beware!!!!!!!!

Sunset Lagoon Resort Hotel & Marina

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2 of 5 stars
Debra60   1 contribution
chicago,ill
Aug 17, 2008
0/1 found this review helpful

These people mean American NO Good. While on vacation
time was wasted with some sells program for timeshare
Anyone staying there should beware. They can ruin your vacation.

  • Date of stay May 2008
  • Member since August 17, 2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Visitor beware!!!!!!!!!!

Sunset Lagoon Resort Hotel & Marina

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2 of 5 stars
mugsy56   1 contribution
New York
Jun 18, 2008
3/3 found this review helpful

As the rooms they present look nice, we talked to some of the time share owners who wish they could get out of the deal they purchased. The rooms showed were not what you will always get unless you continue to upgrade and buy more from this scam. We spent over 4 hrs as they would not accept no for an answer. we were sent to the guy that was just below the owner, then the guy that was the best friend of the owner, and then another guy who was the number 2 guy and on and on. When we finally convinced them we were not goiung to buy anything they set us free with us having to make our own transportation back.
They started this sham at $49,900, went down to $32,900 and actually went as low as $6000.
BUYER/VISITOR BEWARE!!!!!!!

  • Date of stay June 2008
  • Member since June 18, 2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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OK Resort Not an RCI Gold

Sunset Lagoon Resort Hotel & Marina

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2 of 5 stars
SueFerguson   3 contributions
UK
Jun 17, 2008 | Trip type: Family
2/2 found this review helpful

Arrived at the airport to find our pre-booked transport had not arrived, after an 11 hour flight was not happy. Arrived at the resort to find our previous telephoned and e mailed requested regarding the room had been ignored and our room was not as requested. However, the reception guy Edgar was really helpful and advised that we had a new room and showed it us first before we accepted it. The room was nice and very clean apart from no balcony which they offered to sort out for us the next day.

The next day we were passed to the surly guest relation manager who advised she had a room available facing the lagoon with balcony - we went to view it but it was not very nice at all and was in desperate need of a refurb so we agreed to stay put, in the newer rooms facing the road.

The food at this resort is not up to standard..dont expect a full dressed lobster in their lobster dinner package you get a small piece of tail. We even ate out some nights as sometimes the buffet was very poor - lunches seem to be better than dinners. I found the food at the sister hotel Royal a little better but if you are really into 4-5 star dining you will be disappointed.

The resort itself is really letting itself down by promoting the resorts and flying holidaymakers looking for a cheap break who will do their timeshare tour and believe me some are characters to say the least and were quite disruptive at night. We bought into a different holiday style when we invested in vacation resorts.

Although we had a great holiday and some of the staff were were really great I was disappointed with the resort it just didnt come up to expectations.

On another note beware of the timeshare...be prepared to site through 5 hours of BS...they dont take NO for an answer and became quite rude.....in the end I literally said no more got up and walked out. There is a constant stream of people walking around both the Lagoon and the Royal all day and it is a bit annoying.

  • Liked — Cleanliness
  • Disliked — Lack of Balcony, no laundry facilities in unit, view
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since October 20, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Great food / Wine, Shopping, Spa, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from SLagoon, Manager
(Management representative)
Mar 17, 2009
Dear Guest, thank you for your reviews. We are very ashamed for all that happened during your stay at Sunset Lagoon. The hotel has had important changes, for example; recently we hire an international Executive Chef and now we offer a better menu and the food improve too much. We still have a great staff that provides to all our guests an excellent service. For this reason we hope to see you soon in this your home away from home. Best regards.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $185 (year-round)
Still Paying for their Timeshare

Sunset Lagoon Resort Hotel & Marina

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1 of 5 stars
pcartripper   1 contribution
Northbrook, Illinois
Jun 14, 2008 | Trip type: Couples
3/3 found this review helpful

We got taken in by their timeshare spiel. It was our stupid mistake, and we should have known better. We're still paying down the contract as it was too much of a hassle to get out of it. They're very persuasive and persistent. In the end, we'll be out the price of a nicely equipped, new S40 Volvo! Don't let your memory of Cancun be marred by a dumb mistake!

  • Liked — Leaving it
  • Disliked — Timeshare spiel
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2004
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since June 14, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Pet owners
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Shopping, Golf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $185 (year-round)
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Sunset Lagoon Resort Hotel & Marina Also Known As

  • Sunset Lagoon Hotel Marina
  • Sunset Lagoon
  • Sunset Lagoon Cancun
  • Cancun Sunset Lagoon
  • Sunset Lagoon Resort
Address: Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico